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LightInTheBox.com ships worldwide to nearly every country across the globe.

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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • where is my order?

    I have checked my orders but it keeps telling me that i have no orders on file.
    My money has been taken out of my account and still no item has arrived in the post.
    Please contact me as soon as possible as i need it for my wedding day!

    By JF Jul 22, 2012

    Dear JF,
    For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. Thank you for shopping with us:)

    By Smile Jul 22, 2012 Was this answer helpful? (0) (0)

  • where is my order?

    I ordered this item a month ago and i am still waiting on it! Money was taken out of my account - i never received a confirmation email.
    Please help!!

    By JF Jul 19, 2012

    Dear JF,
    For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile Jul 19, 2012 Was this answer helpful? (0) (1)

  • I mailed this headband back so that I can get my refund. I need to make sure I get full refund.

    I want to get full refund for this returned headband.

    By Chinyere Feb 07, 2012

    Dear Chinyere,
    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Feb 07, 2012 Was this answer helpful? (0) (1)

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