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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Shipping

    Why do it still say processing and it says my order will be shipped out on the 23 of march and I ordered it on march 14 with 3 to 4 days expedited shipping. I even included that I needed this garment beyond the 25 of march. What's the problem. I PAID FOR EXPEDITED SHIPPING.

    By Gloria Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Customer,
    Thanks a lot for shopping with us. The Total Delivery Time consists of both the processing time and the shipping time.
    Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Please contact customer service for professional help. Here is a link on how to contact customer service:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    After they get your ticket, they will answer your questions within one business day.
    Thank you for shopping with us.

    By Madeline Mar 18, 2016 Was this answer helpful? (0) (0)

  • Lining?

    Is this product lined on the inside? What does the inside of the shawl look like?

    By Erin Aug 15, 2016

    Reply(1)

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    It is fully lined.

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you.
    Thank you for shopping with us.

    By Vivien Jun 22, 2015 Was this answer helpful? (0) (0)

  • Hello looking for a color to match cream/nude shoes which are more to the grey side than pink

    I have read the answers to the colors and just want to know if the champagne is more pink, and if the ivory is cream

    thankyou

    By lyn Aug 15, 2016

    Reply(1)

    Please input your reply.

    The shown color is champagne.
    Sorry that the pictures for the wrap in ivory is not available.
    We will improve our service in the future to provide more information for you.
    Thank you for shopping with us.

    By Vivien Feb 05, 2015 Was this answer helpful? (0) (0)

  • How close to white is the ivory colour?

    My wedding dress is white and so I don't want anything too creamy coloured. In the picture, the ivory one looks just off white. Is this true to colour? Or is it very different to white?

    By Hannah Treanor Aug 15, 2016

    Reply(1)

    Please input your reply.

    There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us.:

    By Smile Nov 11, 2013 Was this answer helpful? (0) (0)

  • In case I need to adjust the size, is the clasp glued on or sewn on?

    I know the wrap will be long enough, but I might need to make the closed length longer or shorter. If the clasp is sewn on, then could it be unpicked and sewn in another place? Thanks.

    By Rhonda Aug 15, 2016

    Reply(1)

    Please input your reply.

    The clasp is sewn on the wrap. You can adjust the size by moving the clasp. Hope you enjoy shopping here with us:

    By Dale Oct 21, 2013 Was this answer helpful? (0) (0)

  • Is the ivory version made from different material to champagne? Ivory looks a lot less 'fluffy'.

    The material in the ivory photograph looks a lot flatter than the champagne - are they made from different materials? I like the feathery/fluffy-ness of the champagne photo and want to make sure the ivory will look the same.
    Many thanks
    gemma

    By Gemma Aug 15, 2016

    Reply(1)

    Please input your reply.

    All of the 3 colors are made from the same material. Hope you enjoy shopping here with us:

    By Dale Sep 15, 2013 Was this answer helpful? (0) (0)

  • What size is this as per your size chart?

    What size is this as per your size chart? 12? or 14?

    By Kahti Aug 15, 2016

    Reply(1)

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    This one is one size to fit the most. Please check out the following size information if it can fit you well:
    Length: 130cm
    Width: 28cm
    Thank you for shopping with us:

    By Dale Apr 28, 2013 Was this answer helpful? (0) (0)

  • How specifically do I order this wrap to size? Thanks

    The description on this product says that it is made to order but I can't find anywhere to put the measurement in. Could you please direct me to the right place? Thanks :

    By Betty Aug 15, 2016

    Reply(1)

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    Thank you for your inquiry.
    For this wrap, it is one size: Length: 130cm and Width: 28cm.
    Hope you can enjoy shopping here.:

    By Joy Jan 07, 2013 Was this answer helpful? (0) (0)

  • Comprando hoje chega até dia 22/06

    Comprando hoje chega até dia 22/06?

    By Eliane Aug 15, 2016

    Reply(1)

    Please input your reply.

    Obrigado por sua pergunta. O prazo total para você receber este produto é de aproximadamente 8 dias. Para processar o pedido, nós precisamos de 4 dias úteis e de 6-8 dias úteis para o envio do produto quando o frete standard for usado. Sendo assim, se você fizer seu pedido agora e escolher o frete standard, a data prevista para o recebimento é 23/6.

    By Fabio Jun 14, 2016 Was this answer helpful? (0) (0)

  • The colour of the fur in the photo is champagne or yvory?

    I would like to buy the product in the same colour as the photo.

    By Mariana Aug 15, 2016

    Reply(1)

    Please input your reply.

    The color of the shawl on the model is champagne.
    Hope you enjoy shopping here with us:

    By Haley Jan 06, 2015 Was this answer helpful? (0) (0)

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