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  • All | Faqs | Product description | Shipping or Payment | Customer service issue



    By MIGUEL ANGEL ME Oct 25, 2015


    Please input your reply.

    1. Please add the items to your shopping cart, and click the button "Proceed to Checkout". You will find the shipping cost with the discount offered for your order in the Order Information page.
    2. For quoted price all the accessories shown in the picture will be sent together:
    Please kindly understand that we are not able to add extra sensors to this set.
    If you need more door/windows sensors, please purchase separately.
    Thanks for your shopping with us.

    By Vivien Oct 26, 2015 Was this answer helpful? (0) (0)

  • Does it have a smoke alarm sensor?

    Are instructions to install smoke sensor in manual? Can we view the manual on line?

    By Rob Oct 20, 2015


    Please input your reply.

    Yes, it has the smoke detector. Sorry we don't have the electronic user manual. Hope you can enjoy shopping with us.

    By LITB CS Oct 20, 2015 Was this answer helpful? (0) (0)

  • does the 433M wireless alarm siren work with this system


    By joe Sep 21, 2015


    Please input your reply.

    Dear customer, it works with its own system.
    It doesn't work with other systems.
    Thank you for shopping with us.

    By Fiona Sep 21, 2015 Was this answer helpful? (0) (0)

  • total shipping cost to canada?

    total shipping cost to canada and different shipping modes

    By vikas Dec 19, 2014


    Please input your reply.

    Shipping cost varies based on weight of the order as well as shipping distance. Here is a link for your reference about how to calculate shipping cost:

    By Dale Dec 21, 2014 Was this answer helpful? (0) (0)

  • how do i get the IMEI number form this device

    I assume that all GSM devices have a IMEI number that is used to bind the device to the GSM service. On my cell phone I type in *#06# and it will display the 15 character number. How do I do it on this device? is it the same?

    By Bruce Dec 18, 2014


    Please input your reply.

    This is great information. To access the GSM module do you have to remove screws?

    By rvdalton Oct 20, 2015 Was this answer helpful? (0) (0)

    The IMEI number is written on the GSM module.
    You will be able to see the IMEI number when the shell of the device is open.
    Hope you enjoy shopping here with us:)

    By Haley Dec 18, 2014 Was this answer helpful? (0) (0)

  • Sensors

    Do the door sensors run off battery?
    How long will the battery last?
    Can you set the system to chime when the door is opened?

    By Andrew Nov 19, 2014


    Please input your reply.

    Yes, the door sensor runs off battery.
    The battery could last for around half a year.
    When the door is opened, it will alarm.
    Thank you for shopping with us.

    By Bo Nov 19, 2014 Was this answer helpful? (0) (0)

  • Which GSM company card will work in this unit in the USA?

    I am trying a tracfone will that work here?

    By mooseface12 Jul 09, 2014


    Please input your reply.

    Yes, any GSM company card works in this unit in the USA.
    Please feel free to ask if you have further questions.

    By Bo Jul 09, 2014 Was this answer helpful? (0) (0)

  • Active Sensor Compatibility

    Is this alarm sensor compatible with this sensor?

    By Daniel Apr 26, 2014


    Please input your reply.

    No, this item is not compatible with that sensor.
    Thanks for your inquiry.

    By Dale Apr 27, 2014 Was this answer helpful? (0) (0)

  • Content of the package and contact to host?

    Please write exactly what is the content of the package..how many PIR sensors, how many other sensors?
    Can central unite call host without GSM SIM card, only by phone wire?
    Thank you!

    By Vels Mar 16, 2014


    Please input your reply.

    The parts shown in the first photo will be included. GSM is required when you make the call.
    Thank you for shopping with us.

    By Dale Mar 16, 2014 Was this answer helpful? (0) (0)

  • What is the weight of the package (box)

    Just want to find out how much the system weighs when it's in the box for shipping

    By Tendayi Vambe Mar 12, 2014


    Please input your reply.

    The packed weight is 2.3kg. Thank you for shopping with us.

    By Dale Mar 12, 2014 Was this answer helpful? (0) (0)


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