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LightInTheBox.com ships worldwide to nearly every country across the globe.

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  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • I need this dress custom made by Dec 5th to Australia- is that possible?

    How long would it take to get this dress?

    by wendy Aug 15, 2016

    Reply(1)

    Please input your reply.

    Tailoring will take 7-9 business days. If you order now and pay for expedited shipping, you may receive the order by Dec 5. Hope you enjoy shopping here with us:

    by Dale Nov 05, 2013 Was this answer helpful? (0) (0)

  • what is the colour of the dress as shown on the model in the picture?? :)

    Sheath/ Column one shoulder knee length dress.

    by Dorinda Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please be kindly noted that it is silver.
    Thank you for shopping with us:

    by Smile Apr 21, 2013 Was this answer helpful? (0) (0)

  • Is the back waist flolwer on the dress removable? Thanks!

    The dress is gorgeous. I am the Maid of Honor for my best friend's wedding. She is having a small ceremony and we are looking for tasteful dresses that are not too formal.

    by Maid of Honor Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry. Sorry the back waist flower could not be removed. Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. Hope you enjoy your shopping here.

    by Smile Oct 17, 2012 Was this answer helpful? (0) (0)

  • I urgently need the dress before the 19th of July for an event on 21 July

    is it possible to order it in size 2 in dark navy

    by Sandrine Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Sandrine,
    We are sorry but we are not able to deliver the dress to you before the 21st of July because all of our dresses are made from scratch by our tailors and require the tailoring period of time listed in the product page to fulfill.
    Thank you for your understanding.

    by Smile Jul 08, 2012 Was this answer helpful? (0) (0)

  • Hi, what size of dress should I order if I have got the measurements below?

    Waist 27 inch
    Hips 34 inch
    Bust 33.5 inch
    Across the shoulders 14.5 inch
    shoulder to floor 52 inch


    Thank you

    Viera

    by Viera Juricova Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Viera Juricova,
    Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    by Smile Jun 25, 2012 Was this answer helpful? (0) (0)

  • Taxes

    Hi,
    Is there any chance to write in the invoice that the dress costs 20 euro. I do not wanna pay 30 euro taxes but would like to buy this amazing dress

    by Leo Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Leo,
    As with any international shipment, taxes are charged if any by the local customs office in the recipient country. In order not to cause the attention of the custom office, we cannot claim a lower price in the invoice.
    We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
    http://www.lightinthebox.com/knowledge-base/c10/a29.html
    For futher details, please go to our live chat on weekdays at the following link:
    https://server.iad.liveperson.net/hc/2383438/?cmd=file&file=visitorWantsToChat&site=2383438&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a&referrer=http%3A//www.lightinthebox.com/

    by Smile Jun 04, 2012 Was this answer helpful? (0) (0)

  • where is my dress that i purchase?

    i need my dress by march 7, 2012. i'm attending a reception.i dont want to cancel my order.

    by kizzy brantley Aug 15, 2016

    Reply(0)

    Please input your reply.

  • Help Please

    I placed an order - 1202061402278745 and idont have dress yet. I need it for Saturday.

    by kim mccray Aug 15, 2016

    Reply(0)

    Please input your reply.

  • Does this dress have a zipper?

    I cannot see a size zipper and there is o0bviously not one in back. Is there one?

    by Marcia Aug 15, 2016

    Reply(0)

    Please input your reply.

  • Hallo wie lange dauert der Versand ab Bestellung

    die Grösse 34 welche ist es die in Ihrer Liste zur Auswahl steht.

    by Hulya Aug 15, 2016

    Reply(1)

    Please input your reply.

    Lieber Hulya,
    Rechnen Sie bitte die Versandzeit mit Bearbeitungszeit und Zeit für die Lieferung zusammen, welche Sie auf der Produktseite finden werden. Die Bearbeitung für das Kleid wird nach der Zahlung anfangen. Für Grössenumrechnung sehen Sie bitte diesen Link:
    https://ticket.lightinthebox.com/download/fc58b989-0667-43a3-b77c-be3d60fa8e1e
    MfG

    by Emma Jun 17, 2012 Was this answer helpful? (0) (0)

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