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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • How to setup my dyndns account to Wanscam?

    Hi!

    1) I just bought a Wanscamthis product and it works great.But I cannot setup the dyndns account in the Wanscam interface.
    I have a user.dyndns.info account and I portforward the wanscam to port 8082.
    All the other ip cams work great with dyndns.I bought another one weatherproof and it connects to my dyndns.
    I choose dyndns server, user : and host as user.dyndns.info.
    But in Wanscam interface it says that there are net "Errors in Network Communication" at dyndns device info.

    I have tried evverything with no luck. I have entered dyndns username and password of course.

    2) Another problem is that I cannot use mail settings thus I think these are the correct ones.


    Please help!

    # #

    By NaThAN Oct 05, 2012

    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Oct 07, 2012 Was this answer helpful? (0) (0)

  • how do i connect to smart phone

    how do iconnect my wanscam to smart phone

    By tony Oct 04, 2012

    Thanks for your question.
    You can use your iPhone, Windows Mobile, Symbian, or Android Phone to log in to this Security night vision IP camera and monitor on the go, even in when on the road in your car.
    Hope you like it.

    By Smile Oct 04, 2012 Was this answer helpful? (0) (5)

  • I need to extend the power lead from the camera.

    Can you please tell me what size the connector is please is it 2.1 mm or 2.5 mm. Many thanks.

    By Steve Sep 29, 2012

    Thank you for your inquiry.

    It is 2.1 mm
    Hope enjoy your shopping with Lightinthebox.

    By Smile Oct 01, 2012 Was this answer helpful? (0) (0)

  • I am responding to a question posted by Nacer who does not have power output for the transformer to

    power the camera. You can purchase a separate rechargeable 5 V battery for that purpose.

    By Danny Yeung Sep 28, 2012

    Thank you for your inquiry. Sorry that this item could not be charged by batteries. Hope you enjoy your shopping here.

    By Smile Oct 02, 2012 Was this answer helpful? (0) (0)

  • Does this camera require a computer running to monitor the camera after it is set up?

    I have a situation in a second home where I have a router & internet but no computer. I bring it each time I come. I want to monitor this property remotely but I would rather not leave a computer there when I am not there.

    By Chris Klajbor Sep 26, 2012

    Thank you for your inquiry. This wireless IP camera will not need a computer at hand after it is set up. You could connect it by wifi. This one is a good choice for you. Hope you enjoy your shopping here:)

    By Smile Sep 26, 2012 Was this answer helpful? (0) (0)

  • How is the audio?

    Can you really hear conversations when you are watching a recording from inside the house? What is the range? Will it pick up talking from 30' away?

    By Audio Sep 26, 2012

    Yes, you can hear the conversation when you are watching the recordings. The range depends on the voice of the conversation. If the people who are doing the conversation are near the camera, then you can hear it.

    Hope you enjoy your shopping here.:)

    By Smile Sep 26, 2012 Was this answer helpful? (0) (0)

  • Can I store recorded videos using Cloud or do I need to purchase a DVR for home use to record? I app

    Can i install multiple cameras in my office or home?

    By Danny Yeung Sep 25, 2012

    No, you need not buy a DVR for home use. You could just buy a IP camera which have the function of recording. So you could store the videos in your SD card. And if you want multiple cameras in your office or home, I suggest you to purchase a CCTV camera. Hope you enjoy your shopping with us.

    By Smile Sep 26, 2012 Was this answer helpful? (0) (0)

  • We are about to order some Wanscam - Wireless IP Surveillance Camera with Angle Control .

    The cameras will be put in places that do not have electrical power. Is it possible to use internal batteries instead of electrical adaptors ? Rgds

    By Nacer Sep 25, 2012

    No, we do not have an IP camera which could use battery as its power. Hope you enjoy your shopping with us.

    By Smile Sep 25, 2012 Was this answer helpful? (0) (0)

  • does the price include UK VAT or do we have to pay extra when the item arrives in the UK?

    does the price include UK VAT or do we have to pay extra when the item arrives in the UK?

    By jock Sep 24, 2012

    Thank you for your inquiry.
    So sorry for the trouble, as we are in China, for international orders there might be tax.
    But for the detail policy it depends on your local customs as they are in charge of this.
    Hope you enjoy your shopping with Lightinthebox
    Best Regards

    By Smile Sep 25, 2012 Was this answer helpful? (0) (0)

  • iPhone/iPad viewing

    Does this device support iPhone and iPad viewing? Is yes, what iOS? Thanks!

    By Jim Sep 24, 2012

    Thank you for your inquiry.
    We are sorry that it can't work with Mac operation system now,for more support we suggest you to click the livechat button at the right top corner to chat with our online operators
    Hope you enjoy your shopping with Lightinthebox
    Best Regards

    By Smile Sep 25, 2012 Was this answer helpful? (0) (0)

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