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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • 1. looking for a wireless security camera which will record what it sees in a hard disk for 1 month

    2. I live in a wooden frame house can this unit b used for the 1st and second floor at the same time?
    3 Can the camera be used for outside or must I get a separate camera for outdoors?
    4 Can this unit be incorpoarated with your door intercom unit?
    5 Is there a monitor hooked up to it soyou can check what it sees?

    By James Aug 14, 2012

    This IP camera can be used for the first and second floor at the same time and its working temperature is -10~50 °C. Sorry that this camera can not be incorporated with door intercom unit. You can use your computer and smartphone to connect to this IP camera. Hope you enjoy your shopping here.

    By Smile Aug 15, 2012 Was this answer helpful? (0) (0)

  • can i connect to the camera without having my pc open?

    can i connect to the camera without having my pc open?if i have my router on can i see the camera throu my android. if yes ,there is an application to do that?

    By neofytos Aug 14, 2012

    Yes, you can use your Smartphone to connect to this IP camera without your PC open, but only the PC can record the video. You need to install the software we provide in your PC, and then you can log in through your smart phone. Hope you enjoy shopping with us!:)

    By Smile Aug 15, 2012 Was this answer helpful? (0) (0)

  • IP Camera

    Can you tell me how many of these cameras can I put on one system through the router. Thanks Matt

    By Matt Aug 14, 2012

    It depends on the quantity of the user accounts supported by the router.
    Hope you enjoy your shopping here:)

    By Smile Aug 14, 2012 Was this answer helpful? (0) (0)

  • the URL of this IP camera's MJPEG stream

    I bought this IP camera recently and try to use it with the surveilance software "Yawcam". I first connect this IP camera to my network and I can use Microsoft IE see the video from the IP camera. But "Yawcam" need the URL , which point directly to the MJPEG stream ( with file name ended with .mjpeg), to connect to it. I checked the URL from the IE, It is a URL to a htm file ( like http://192.168.0.99:99/index1.htm) and I tried this URL it is not works on "Yawcam".
    Could you please tell me, what is the URL and corresponding MJPEG file name for this IP camera?

    By Weijian Chen Aug 13, 2012

    We have already sent the user manual of this product to your registered email. Please check your email for it. If you still have any problem with this product, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Aug 13, 2012 Was this answer helpful? (0) (0)

  • Is this a color camera? Does this camera depend on a wireless router?

    Is this a color camera? Does this camera depend on a wireless router?

    By customer Aug 13, 2012

    Thank you for asking. This IP camera is a color camera and it depends on a wireless router. Hope you enjoy your shopping here.

    By Smile Aug 13, 2012 Was this answer helpful? (0) (0)

  • I can't understand. According to the description this product doesn't support wep or wpa protection.

    How does it connect to router without protection?

    By kostas Aug 13, 2012

    Thank you for your inquiry. You can easily connect this IP camera to the wireless router. If you are worried about the network security you could protect it by setting a password. Hope you enjoy your shopping here.

    By Smile Aug 13, 2012 Was this answer helpful? (0) (0)

  • Firmware?

    Hi my current firmware is :
    Device Firmware Version 0.37.2.43
    Device Embeded Web UI Version 0.9.4.13

    Is there any newer version? Where can i download it ?

    By Ioannis Aug 13, 2012

    Thank you for asking. By submitting a ticket, please log in to "My Orders", click on your order number to come to the order's "details" page, then you will see a tag on the right side says "Need help? Contact Customer Service". Just click it to submit a request explaining your needs. Hope you can enjoy your shopping here:)

    By Smile Aug 13, 2012 Was this answer helpful? (0) (0)

  • Do all the cameras record simultaneous to a hard disk?

    for an 24h recording , how many gb occupy to hd?

    By kostas Aug 13, 2012

    Thanks for your inquiry, not all the cameras record simultaneous to a hard disk, and different item have a different gb occupy, so plz get the details from each item's product description

    By Smile Aug 13, 2012 Was this answer helpful? (0) (0)

  • Does it support wep or wpa2 protection & alarm input ?

    Some ip cameras support alarm input like an alarm system .

    By kostas Aug 13, 2012

    Thanks for inquiry, this night vision IP surveillance camera, support Microsoft Windown 98 SE / ME / 2000 / XP, Vista, and Windows 7. for more details plz check the product description part of the item page

    By Smile Aug 13, 2012 Was this answer helpful? (0) (0)

  • Can you turn off the blinking light on the camera?

    I have another model and I can turn off the blinking light. Is this feature available?

    By Mary Aug 12, 2012

    No, it cannot be turned off. Thank you for shopping with us:)

    By Smile Aug 14, 2012 Was this answer helpful? (0) (0)

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