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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I just received the Wanscam wireless.

    The instructions say I need to connect with Ethernet to router. I wish to use with my ZTE Hot spot which has own router. No way to connect Ethernet cable. How do I set to wireless.

    By Lynn Jul 17, 2013

    Here is the guide for you:
    1. While your camera is still connected directly to your router with an Ethernet cable, go to the Wireless Lan Settings section on your camera’s menu.
    2. Next, click ‘Scan’ to search for available wireless networks.

    You may also find the instruction on manual page 14 and 20.
    Thank you for shopping with us:)

    By Dale Jul 17, 2013 Was this answer helpful? (1) (0)

  • Still no support...I need a disc for my wanscam Ip camera

    I have emailed and messaged yall several times about trying to get help in getting this ip camera up and running. I do not have a order number,I ordered the product about 1 year ago. I lost the disk that came with it. I need the software so I can get it running,the link on this site here is incorrect,it is a zip file. Now if you would please help me,and stop asking me for an order number,when I don't have one. Bad customer service,yall want business ,not loose business.

    By Jim Jun 28, 2013

    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Jun 30, 2013 Was this answer helpful? (0) (0)

  • IP Camera Software for MAC

    I asked for a Mac software download and this is the response I got:

    Please be kindly noted that you can download Mac version software.
    Some customers told on reviews that they have found the Mac version software.
    Thank you for shopping with us:)


    So I am supposed to look through all the reviews to find where someone talks about the Mac version software, why can't you just give a link to it. You should supply it anyway!

    Really bad customer support!!!!!!!!

    By Fred May 27, 2013

    Sorry for inconvenience caused. Here is the instruction wrote by our customer:
    Plug into router via Ethernet cable
    Download IP Camera Tool for Mac from www.wanscam.com/download/index.html
    Using identified IP address, log into camera via LAN
    Add WLAN settings to IP camera and remove Ethernet cable
    Site cable in position
    Download CamViewer on iPhone/iPad and add settings (IP address, username and password).

    Also, you can find more details about this review from "Wanscam - Happy" on Sep 19, 2012 in the review part. Please feel free to ask if you have further questions.:)

    By Dale May 27, 2013 Was this answer helpful? (0) (1)

  • installation software

    Hi, I just received this Wascam camera. My laptop doesn't have CD player, so I can't load the installation CD. Is it possible to have the installation software sent electronically? Thanks

    By Guido May 21, 2013

    Please download the software on the CD from the following link:
    Thank you for shopping with us:)

    By Dale May 21, 2013 Was this answer helpful? (0) (2)

  • how can I view carmera outside my network?

    how can I view carmera outside my network?

    By tony May 14, 2013

    Please find the user manual on the following link:
    Thank you for shopping with us:)

    By Dale May 14, 2013 Was this answer helpful? (0) (0)

  • How to view my ip cam from another router

    I have set up my ip cam to use wireless.Can you please give me instruction on how to access my ip cam from another router.I am looking to buy some more if i can do this

    Thank you.

    By Robert Mar 14, 2013

    This camera will upload the recorded video to internet. You can watch the record anywhere. The user's manual will be included to tell you all of the details. Hope you enjoy shopping here with us:)

    By Dale Mar 14, 2013 Was this answer helpful? (1) (1)

  • I received my camera today and there is not manual in the box? There is a CD but it has music on it!

    Where can I find a copy of the install instructions and manual?

    By Greg Folla Mar 12, 2013

    Sorry for inconvenience caused. Please download the manual on the following link:

    For further questions, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Mar 12, 2013 Was this answer helpful? (0) (0)

  • Dos this cam have a ipad /iPhone app

    Hello there I bin looking 4 a CCTV cam I can use on my ipad or my iPhone I jus like 2 known dos this cam have a app coz I like 2 get one

    By ANDY Mar 08, 2013

    Please be kindly noted that you can use your iPhone, Windows Mobile, Symbian, or Android Phone to log in to this Security night vision IP camera and monitor on the go.
    Thank you for shopping with us:)

    By Smile Mar 10, 2013 Was this answer helpful? (0) (0)

  • i bought this camera to use in the caribbean and monitor from the US will i be able to adjust settin

    settings and use the dual audio feature without interferance and clear video

    By robin Mar 05, 2013

    You can view and control this camera over Internet connection. This camera also support fluently 2 way audio. Thanks for your inquiry!

    By Alex Mar 05, 2013 Was this answer helpful? (0) (0)

  • Can Camera Record onto Local Computer when Motion Detected?

    Hello - if we turn on the motion detection feature, can the camera record video onto a local computer when there is motion detected?


    By Gaaron Feb 15, 2013

    Yes, this camera can record on your local computer when motion detection is activated. Thanks for your inquiry!

    By Alex Feb 17, 2013 Was this answer helpful? (1) (1)


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