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All | Faqs | Product description | Shipping or Payment | Customer service issue
Can a shawl or shrug be crafted to match the dress? Also, can it be worn to a Ball?
Thanks for responding to my inquiries
By Anita Apr 01, 2013
Yes, you can wear it on a ball. Please kindly understand that we don't have the service to make matching wrap/shawl for our dresses now. But you can buy some extra fabric to make it by your local tailor.
If you want to buy extra fabric, please contact with customer service once your order is placed. Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.
Could this dress be made without (or with a much smaller) train?
I would love to wear this to my senior prom (it's gorgeous!), but i'm worried about the train. I'll be dancing and walking and moving around a lot, and I think the train would be a bit of a hazard. Is there anyway it could me made without it? Please say yes! Thank you!
By Alexi Mar 27, 2013
Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us:)
Timing
If I ordered this dress by Sunday January 27th (with expidited shipping) would it be here in time for my February 21, 2013 wedding date? I live in Toronto, Ontario, Canada. Thank you for your time.
By Monique Mayers Jan 25, 2013
Thanks for your question.
As we require a tailoring period of 16-19 business days and shipping time of 3-8 working days, there’s a chance your dress may not arrive by your deadline of January 27th.
While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.
Hope you enjoy shopping here.
Hi my party is not until June, Will the dress be available by then?
My party is not until June and I am hoping to lose weight by then. I dont want to order it at my current size but at the same time I dont want to miss out on this dress. so my question is the availability of this dress, will it still be available in April when i'll have a better idea of my size?
Thanking you in advance...
By Emz Jan 20, 2013
Dress alteration
I am just enquiring if you could get this dress with maybe slightly longer sleeves? Like just capped sleeves really? And if so, could you send a picture outlining this detail or how would it work?
By Aoibheann Jan 14, 2013
Thank you for your inquiry.
We are sorry that we can only make the dress same as we shown. Every designer has his unique design with the fixed design he choose, if change, it could not assume the same style as you see in the picture, once changed it could not be the same perfect effect as you imagine.
How much is the cost to ship to Australia, express please?
Also, if I place an order for a size 10 sequined trumpet mermaid dress this evening will I receive the dress in Australia by Friday the 18th January 2013?
Thank you.
By Nina Jan 10, 2013
Thank you for your inquiry.
The shipping cost is automatically calculated by the system based on the shipping distance and the weight of the items.
1, Add the items you want to your shopping cart,
2, scroll down the shopping cart page you will see " Estimate Shipping Cost", please click it and choose your shipping country,you will see the shipping cost.
you can see in the specification part: tailoring time 7 to 9 working days and shipping time 3 to 8 working days, so about 3 weeks you can get it because they are made from scratch.
"If you choose expedited shipping method(fastest shipping method here) when you checkout, it takes about 10 to 14working days to you.
This is the fastest time. We are afraid that the time is not enough for you to get it on Jan18th.
Hope you can enjoy shopping here.:)
When shell i order this dress if i need it for a ball on Febuary 8,2013
I will be attending a Mardi Gras ball on Febuary 8,2013 in New Orleans, LA. I want to purchase this dress in royal blue for the ball. How far in advance or when I shall I order the dress and will it be in ontime in case I have to make any adjuments to it
By Essence Nov 07, 2012
Thanks for your question.
Please kindly see that we need a tailoring time of 7 - 9 business days and a shipping time of 2-8 business days for that dress.
We cannot be sure if or when this item will go out of stock. We suggest if you really like this dress, order it as early as you can. Many of our dresses are very popular and may be sold out by the time you want to buy.
Hope you enjoy shopping here.
Will this dress fit a heavy busted person if the order is customized?
I am a plus size female and I normally wear a size 22/24. I am thinking about ordering this dress customized for a ball in Febuary. I was wondering since I have a heavy chest should I just order the dress in a size 26 or do the the customize fitting?
By Essence Nov 02, 2012
Thank you for your inquiry.
In this case, please choose Custom Measurements, and put in your bust, waist, hip, hollow to floor and height. Our professional tailors will make the dress as your own size.Thus the dress can fit you perfectly.
Hope you can enjoy shopping here:)
I have an event on Nov 19th 2012. A) is this enough time to order?
b) I had a dressmaker take my measurements today - B-37 W-32 H-42, can I order a standard size 10? or do I need to make it custom? Thanks.
By Angie S Oct 20, 2012
Thanks for contacting us. The size 14 will fit you well, this is the size chart for you to check: http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2. You can also choose the customer measurement for the dress,so our dress maker will make the dress perfectly according to your own measurements. it takes about 10-14 working days to reach you after payment confirmed by expedited shipping. You will get it on time. Hope you enjoy shopping here.
colour
Hi, I am very interested in buying this dress for an event on the 17th of Nov, however was wondering if it could be made in the colour of ruby? or can it only be gold, black or blue? Thanks
By Abbey Oct 04, 2012
Thanks for your question.
Sorry but this dress can only be made in gold, black and royal blue due to the fabric limitation. May be you can look over this one:
http://www.lightinthebox.com/trumpet-mermaid-v-neck-halter-asymmetrical-satin-evening-dress_p405896.html
Hope you enjoy shopping here.
