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Customer Q&A

  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Is the wig Pre-Styled?

    I have spent countless hours searching for a pre-styled wig. please say yes!

    By Joey Sep 16, 2015

    Reply(1)

    Please input your reply.

    It will come flat. You can style it when you receive it.
    For more details please refer to our user picture from Lucas TakaAlves.
    Hope you enjoy shopping here with us.

    By Vivien Sep 17, 2015 Was this answer helpful? (0) (0)

  • so i just wanted to know if this wig comes styled? thank you!

    I need a wig that comes un-styled for a roxas cosplay. I can probably make do with a styled one, but I prefer un-styled. okay, thanks!

    By jillian Mar 11, 2013

    Reply(1)

    Please input your reply.

    No, it will come flat. You can style it when you receive it. Hope you enjoy shopping here with us:)

    By Dale Mar 11, 2013 Was this answer helpful? (0) (0)

  • How long does it usally take to arrive?

    I am going to order it tomorrow the 5 of October and need the wig by the 29 of October will it get here in time?

    By Mailo Oct 04, 2012

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please kindly find this item will be shipped in 24 hours after your payment has been confirmed. But the shipping time will depend on the shipping method chosen.
    You can check about the shipping methods and shipping time by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for the details of shipping time and shipping cost.
    Hope you enjoy shopping here.


    By Smile Oct 04, 2012 Was this answer helpful? (0) (0)

  • Can I request this wig in a different color?

    I was hoping I could request this wig in a color that was blonder. Is that possible, or would I be buying it as is? I read some of the reviews and saw that some people felt the color was not true to the picture. Thank you.

    By Nicole Aug 05, 2012

    Reply(1)

    Please input your reply.

    Thank you for inquiry. Sorry but we only have this wig in the shown color. Hope you enjoy shopping here! :)

    By Smile Aug 05, 2012 Was this answer helpful? (0) (0)

  • Is Light In The Box.Com A Online-American Store?

    I need to know If Light In The Box.com is a online American store.

    By Alyssa Jun 08, 2012

    Reply(1)

    Please input your reply.

    Dear Alyssa,
    Our company is based in China. Thanks for your question:)

    By Smile Jun 11, 2012 Was this answer helpful? (0) (0)

  • Where is this wig from?

    I need to know where the wig is from because I'm from the United States.

    By Alyssa Jun 03, 2012

    Reply(1)

    Please input your reply.

    Dear Alyssa,
    This wig will be shipped from China. Thanks for your question:)

    By Smile Jun 03, 2012 Was this answer helpful? (0) (0)

  • when my wig will arrive

    Hello. i ordered this wig on April 27th and it's now May 20th and i still have no received it. is there a tracking number or a way to find out where it is? thank you

    By Marlayna May 20, 2012

    Reply(1)

    Please input your reply.

    Dear Marlayna,
    We sincerely apologize for the problems you've encountered with our product, and would like to help make things right.
    For a quick and convenient update as to the progress of your order, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within 1 working day. We appreciate your business and thank you for contacting us.

    By Smile May 21, 2012 Was this answer helpful? (0) (0)

  • Does the wig come styled or will i have to style it myself?

    I was wondering if the wig came styled because i do not have the abilities to style wigs.

    By Marlayna Apr 23, 2012

    Reply(1)

    Please input your reply.

    Dear Marlayna,
    This wig is already styled before shipping, but it may be changed during shipping, so we recommend you to style it by yourself befor you wear it. Thanks for your question:)

    By Smile Apr 24, 2012 Was this answer helpful? (0) (0)

  • How much of this wig do you have in stock?

    Because a lot of your other wigs are sold out and I plan to buy this in a few months

    By E;aine Mar 15, 2012

    Reply(1)

    Please input your reply.

    Dear E;aine,
    We cannot be sure if or when this item will go out of stock. We suggest if you really like this wig, order it as early as you can. Hope you enjoy shopping with us:)

    By Smile Mar 16, 2012 Was this answer helpful? (0) (0)

  • This wig color is Golden. Can you style and sell one in the color of Yellow?

    I've seen your other wigs and I prefer Roxas's wig in Yellow color over the Golden.

    Thank You

    By Elaine Mar 13, 2012

    Reply(1)

    Please input your reply.

    Dear Elaine,
    Sorry but we only have this wig in the shown color.

    By Smile Mar 13, 2012 Was this answer helpful? (0) (0)

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