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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Restock

    Will these shoes be restocked or once they are sold out are they gone?

    By Lau Aug 22, 2013

    Other sizes are sold out, that means they won't be restocked.
    Thank you for shopping with us:)

    By Dale Aug 22, 2013 Was this answer helpful? (0) (0)

  • what colour is now available in this shoe? the colour says BEIGE only but the picture it looks ivory

    I only want ivory colour shoe so this would be prefect it the colour beige is an IVORY colour, how long for shipping to the UK? I need this item before wedding 25th August thanks

    By jackie Aug 10, 2013

    The color shown in the first picture is beige color. This shoe is only available in beige now.
    We need 24 hours to process the order once your payment is confirmed. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    By Dale Aug 11, 2013 Was this answer helpful? (0) (0)

  • What colour is the shoe showen in the picture?

    It looks ivory/white but the only options are black or beige.

    By Kirsty May 10, 2013

    The color shown in the first picture is beige color. Please feel free to ask if you have further questions.:)

    By Dale May 13, 2013 Was this answer helpful? (0) (0)

  • shoes

    can i return if the size of shoes isnt ok



    thank you

    By mira Apr 30, 2013

    If there is any quality problem we can arrange refund or replacement for you.
    Please check return policy at http://www.lightinthebox.com/knowledge-base/c1228/a3015.html
    Thank you for shopping with us:)

    By Dale Apr 30, 2013 Was this answer helpful? (0) (0)

  • shoes

    hello i want to ask abaut size with meter is my foot lenght 23 cm and foot girt 10cm i dont now what size to order? i live in europe and my size is 36


    can you please help me

    #

    By mira Apr 21, 2013

    In your case, size 36 may fit you well. Hope you enjoy shopping here with us:)

    By Dale Apr 21, 2013 Was this answer helpful? (0) (0)

  • My shoe size is 7/12 I'd just order a 37 please help I hope I got the right size

    My shoe size is 7/12 I'd just order a 37 please help I hope I got the right size.

    By Loune Sep 28, 2012

    Because different suppliers have different size chart, suggest you take a careful measurement of your foot length and girth, and choose the right size referring to our size chart below the product description. Hope you enjoy shopping here.

    By Smile Oct 01, 2012 Was this answer helpful? (0) (0)

  • I like the shoe. Does it come in gold?

    Shoe Leatherette Upper Stiletto Heel Gladiator

    By sandy greenwell Aug 17, 2012

    Sorry, for this shoe, gold color is not available now

    By Smile Aug 17, 2012 Was this answer helpful? (0) (0)

  • what size no.is for size (6 1/2) size (6) size (7) size (8 1/2)??

    I am confused how to order the sizes?equivalent to your sizing of shoes,please help I want to order more than 6 pairs.

    By BING VASTAREL Aug 01, 2012

    Please compare your own feet measurements (foot length and foot girth) to those in our size chart to determine which size will fit you best. It’s usually best to go with the size matching your largest measurement, and to round up if you’re between sizes. Thanks for shopping with us :)

    By Smile Aug 01, 2012 Was this answer helpful? (0) (0)

  • what do i do if there is fault with my item

    on the heel on one of my sandals there is a lift in the material how do i go about gettin it changed with out occurin outstandin charges if u send me another pair has i have already had to pay nearly ten pounds duty charges which i think is out of order as it does not state this on ur site if the sandals i have got do start to develope the fault as in the material on the heel does start to come away further i will be takin this up with trading standards as this will be classed as faulty products please email me back janet_robbo18@hotmail.co.uk i need these for a weeding on the 28th of july so cannot possibly send them back as i have my outfit all sorted now

    By janet robson Jul 23, 2012

    Dear janet robson,
    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Jul 23, 2012 Was this answer helpful? (0) (0)

  • My shoe size is 5 according to India. What size should I order?

    Hi, I have very small shoe size. I live in Australia and its very hard to find my shoe size here. If I find my size then I have to compromise with the shoe style and designs.
    It would be very kind of you if you you could please tell me what size should I order as I really liked the designs which I saw on your website.
    Thanks.

    By Swati Nanda Jul 14, 2012

    Dear Swati Nanda,
    Our size is neither Indian size nor Australian size.
    Please compare your own feet measurements (foot length and foot girth) to those in our size chart to determine which size will fit you best. It’s usually best to go with the size matching your largest measurement, and to round up if you’re between sizes. Thanks for shopping with us :)

    By Smile Jul 15, 2012 Was this answer helpful? (0) (0)

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