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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • hi there, i want to have this dress custom made, can i provide you measurements and you can make

    according to those measurements please, i brought the biggest size on here for my
    flower girl but she doesnt fit it, so im hoping you can make dress according to her size.
    please let me know if this possible and how much for custom size.thanks
    anna

    By ANNA K Aug 10, 2014

    Custom size is not available for flower girl dresses now. In your case, I suggest you order the size which can meet her biggest measurement and alter the other parts when it is delivered. But please kindly understand that alteration fee is incurred on you. Hope you enjoy shopping here with us.

    By Lucy Aug 10, 2014 Was this answer helpful? (0) (0)

  • Could this dress be made to ankle length?

    I would need two in white at ankle length. One for my 2 yr. old and one for my 4 yr. old. How long long would it take to get them in? Thank you!

    By Cindy Jun 20, 2014

    Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design,material,length,sleeves or embellishment can be made due to this reason. If this dress can't meet your satisfaction, please narrow down the research and find your favorite on our website. Hope you enjoy shopping here with us.

    By Bo Jun 22, 2014 Was this answer helpful? (0) (0)

  • Is it possible to order this dress in a size 2?

    The ivory colored is offered in a size 2 but I need it in white.

    By Mikayka May 25, 2014

    Sorry, but size 2 is not available at the moment. You can find a similar style with the right size on our site.
    Please feel free to ask if you have further questions.

    By Bo May 25, 2014 Was this answer helpful? (0) (0)

  • what is your return policy?

    what is your return policy? and how long will it take for the dress to arrive?

    By danielle Feb 16, 2014

    Please check return policy at http://www.lightinthebox.com/knowledge-base/c1228/a3015.html
    Please choose color, size and shipping destination on right side of the photo. So you'll see "Tailoring & Handling Time" for your choice.
    Thank you for shopping with us.

    By Dale Feb 16, 2014 Was this answer helpful? (0) (0)

  • I live in Calgary, Alberta, Canada and if I were to put in an order today, when will I receive it?

    Either by regular or by expedited shipping? And how much it costs. I would like to have the dress as soon as possible please.

    By Ghada Jul 30, 2013

    Tailoring time of this dress will take 7-9 business days. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days.

    Here is a link for your reference about how to calculate shipping cost:
    http://www.lightinthebox.com/knowledge-base/c1229/a3018.html
    Hope you enjoy shopping here with us:)

    By Dale Jul 30, 2013 Was this answer helpful? (0) (0)

  • Can I still order in light pink?

    I just ordered one dress in light pink for one of my flower girls, and went to order the second one and light link is no longer an option? I need a size 6 in light pink....is that an option?

    By Valerie May 27, 2013

    Please kindly note that blushing pink is sold out now. Only white color is available. Thank you for shopping with us:)

    By Dale May 27, 2013 Was this answer helpful? (0) (0)

  • I would really love this dress in a size 4. I see that the website says the dress is made to

    order and that you have had several requests for a child size 4. Why are you unable to sell this dress in a size 4 if it is made to order?

    By Sam Feb 21, 2013

    Thanks for your question.
    Because it is Chinese New Year season in China now, the supplier said they can only provide that dress is Child-10 right now. They may offer some other sizes when they get more fabric.
    Hope you enjoy shopping here.

    By Smiley Feb 22, 2013 Was this answer helpful? (0) (0)

  • roughly how long will I have to wait for my order which was placed 2 weeks ago, the money

    has already beentaken from my account

    By jherrington Feb 07, 2013

    Thanks for shopping with us. This dress is made to order, so we need Tailoring Time: 7-9 working days for making quality control, packaging, etc. Shipping Time: 3-5 days by expedited shipping and 6-8 days by standard shipping. It takes about 2-3weeks after payment confirmed for you to get the dress. Thanks for your inquiry and hope you can have a nice day.

    By Candy Feb 07, 2013 Was this answer helpful? (0) (0)

  • Your listing states that this dress can be Tailormade to suit customer, including size and colour

    Other people have asked if can be made in a different colour and size, and the answer has been no. I am wanting to order 2 of these dresses but in a different colour and size. Just want to clarify that this can be Tailormade to suit as the listing indicates.

    Thank you
    Fiona

    By Fiona Feb 04, 2013

    Please be kindly noted that the dress is only available in child size 6 and 10. It is made after purchased but cannot be made in custom size.
    Thank you for shopping with us:)

    By Smile Feb 04, 2013 Was this answer helpful? (0) (0)

  • Can this dress be made in ivory?

    I'm getting married in October and my dress is ivory. So I was hoping that this dress can be made in the same colour please?

    Kind regards
    Bronnie

    By Bronwynzauch Jan 20, 2013

    No, it cannot be made in ivory.
    Thank you for shopping on our site.:)

    By Smile Jan 20, 2013 Was this answer helpful? (0) (0)

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