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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Shipping and payment

    Hello,

    I have placed an order for 3 chandeliers. Paypal have released the funds to you but under my order status its saying payment not complete.

    Order #1609190119322577

    Please respond asap

    Thanks

    By Sarah Trewarn Sep 27, 2016

    Reply(1)

    Please input your reply.

    In your case, please contact customer service for professional help. Here is a link on how to contact customer service:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    After they get your ticket, they will answer your questions within one business day.
    Thank you for shopping with us.

    By ana_remote Sep 27, 2016 Was this answer helpful? (0) (0)

  • Want to order this item but shipping costs are €147!!! Would like to deliver to France .

    The shipping cost seems far to great for shipping within EU, or is this being shipped from US?
    Really want this item!

    By Chris Downward Aug 24, 2016

    Reply(1)

    Please input your reply.

    Dear Customer,

    Thank you for your inquiry.

    The item is shipped from China, pleaes be noted that.

    By tumengliang Aug 24, 2016 Was this answer helpful? (0) (0)

  • Light bulbs

    Hello, is the bulbs 12E or 14E? and how many are they in total?12? Thank you in advance

    By Juliette Aug 15, 2016

    Reply(1)

    Please input your reply.

    You can use either of both 12E/14E, this light uses 4 bulbs.
    Thank you for your inquiry.

    By ana_remote Jun 02, 2016 Was this answer helpful? (0) (1)

  • bulb specification and number of bulbs

    I want to replace the bulbs with LED. Is it E12 or E 14? and how many bulbs is there? I count 12 but I want to confirm with you. Thank you.

    By Juliette Aug 15, 2016

    Reply(2)

    Please input your reply.

    Thank you Lucia for your clear unswer

    By hayetchu Jun 02, 2016 Was this answer helpful? (0) (0)

    The E12 is in America, E14 in Europe. There is place for 12 bulbs, but they are not included. Thank you for shopping with us.

    By Lucia May 30, 2016 Was this answer helpful? (1) (0)

  • How long is it with cha in?

    Hi with chain how long if it is 80 centimeter wide and 80 centimeter high how many centimeter high is it with a chain? And can you make the chain shorter if i had approximately two meter from ceiling to floor will the too big for my living room??

    By Nora Aug 15, 2016

    Reply(1)

    Please input your reply.

    Hello. Chain is adjustable. Its length can be Max 40 cm 16 inch.
    Thank you for contacting us

    By Fabio Apr 24, 2016 Was this answer helpful? (0) (0)

  • Watt??

    Hi
    How many watt do I need 110, or 220 if i live in Sweden?

    Do you have custom insurance?

    By Nora Aug 15, 2016

    Reply(1)

    Please input your reply.

    You can choose 220-240V.
    If you are an European or Canadan customer, you can buy the duty&tax insurance on the checkout payment page.
    Thank you for shopping with us.

    By LITB CS Apr 22, 2016 Was this answer helpful? (0) (0)

  • re dimmer switch

    Hi
    We would like to purchase the chandelier but can you first tell us if we can us a dimmer switch with this light fitting.
    Many thanks
    Maggie

    By Maggie Aug 15, 2016

    Reply(1)

    Please input your reply.

    No, this light is not dimmable.
    Please feel free to ask if you have further questions.

    By Madeline Dec 02, 2015 Was this answer helpful? (1) (0)

  • Light Bulbs

    Can the bulb be replaced with LED?

    By Magdalene Aug 15, 2016

    Reply(1)

    Please input your reply.

    Yes, this lamp works with E12/E14 bulbs.
    And the bulbs can be replaced.
    Thank you for shopping with us.

    By Vivien Apr 26, 2015 Was this answer helpful? (0) (0)

  • do you also supply bulbs if so how much extra each please?

    Very interested in product for our wedding just need to know re bulbs as stated not supplied with chandelier. Thanks

    By kate Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please be informed that the bulbs are not included.
    Please feel free if you have further questions.

    By Madeline Apr 24, 2015 Was this answer helpful? (0) (0)

  • I am wondering how to delete items from my cart.

    I have a number of items in my cart and only require one of them being this chandelier.

    By Catherine Fooks Aug 15, 2016

    Reply(1)

    Please input your reply.

    When you edit shopping cart, please move your mouse under the price of each item.
    There will be a small "x" hidden under the price.
    Click it to remove the item from the list.

    By Dale Mar 01, 2015 Was this answer helpful? (0) (0)

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