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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Light Bulbs

    Can the bulb be replaced with LED?

    By Magdalene Apr 25, 2015


    Please input your reply.

    Yes, this lamp works with E12/E14 bulbs.
    And the bulbs can be replaced.
    Thank you for shopping with us.

    By Vivien Apr 26, 2015 Was this answer helpful? (0) (0)

  • do you also supply bulbs if so how much extra each please?

    Very interested in product for our wedding just need to know re bulbs as stated not supplied with chandelier. Thanks

    By kate Apr 23, 2015


    Please input your reply.

    Please be informed that the bulbs are not included.
    Please feel free if you have further questions.

    By Madeline Apr 24, 2015 Was this answer helpful? (0) (0)

  • I am wondering how to delete items from my cart.

    I have a number of items in my cart and only require one of them being this chandelier.

    By Catherine Fooks Feb 27, 2015


    Please input your reply.

    When you edit shopping cart, please move your mouse under the price of each item.
    There will be a small "x" hidden under the price.
    Click it to remove the item from the list.

    By Dale Mar 01, 2015 Was this answer helpful? (0) (0)

  • What color is crystals? On photo some are pink other photo gray?

    What color is crystals? On photo some are pink other photo gray?

    By Gundega Feb 23, 2015


    Please input your reply.

    The color of the crystal is transparent.
    Please feel free to ask if you have further questions.

    By Haley Feb 23, 2015 Was this answer helpful? (0) (0)

  • stand delivery is approx 3 bussiness days to Australia do you a quicker method?

    we would require delivery of the item no later than 5/6/14.

    By gisele May 28, 2014


    Please input your reply.

    Sorry, this product requires a processing time of 3-8 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. Hope we can serve you better in the future. Have a nice day!

    By Bo May 28, 2014 Was this answer helpful? (0) (0)

  • does this come in a smaller diameter size like 40cm or 50cm

    i would like this light in a smaller size

    By fay Aug 21, 2013


    Please input your reply.

    The diameter of this one is 43cm. Hope you like it:

    By Dale Aug 21, 2013 Was this answer helpful? (0) (0)

  • Is this light dimmable?

    What is the material of the glass and is the light dimmable?

    By Shazia Jun 07, 2013


    Please input your reply.

    Please be kindly noted that material is glass. If you use dimmable bulbs for the lights, it will be dimmable.
    Thank you for shopping with us.

    By Smile Jun 09, 2013 Was this answer helpful? (0) (0)

  • Question about shipping.

    I am living in Canada. Could you sent this chandelier for me like a gift, because i have to pay duty.
    Thank you

    By inna Apr 18, 2013


    Please input your reply.

    Marking the package as gift can't ensure you not being charged for the tax. If you still want your order as gift, after placing the order, please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Apr 18, 2013 Was this answer helpful? (0) (0)

  • It is my understanding that this light does not come with lamp shades.

    My question is this, "If I purchase lamp shades for this chandelier could you please tell me what size lamp shades would go on this chandelier?" I think this chandelier would be much more beautiful if it came with lamp shades. It would add more weight to the look of the light and add more elegance to the exsisting elegance it already endures. I don't know if it's just me but the chandelier lookes "naked" without lamp shades. Can you please tell me if your company website will be offering chandelier lamp shades anytime in the near future so that you can make this a "one-stop-shopping experience" for me and countless other consumers. This light is very beautiful and I may very well be purchasing 2 of this lights for my formal dining room, but if you can first give me some help/advice/tips on lamp shades for this chandelier that would be very helpful to me. Most importantly, what size shades should I be looking/shopping for? Thank You Kindly.

    By Sandra Apr 02, 2013


    Please input your reply.

    Sorry that we don't sell lamp shades separately now. We will consider your advice and provide more accessories for lights in the future.

    As for this light, putting a shade on it may cover its natural beauty. But if you do want to add one, the dimension of the pendent part is (L*H) 80*80 cm. You can choose the shade according to this size. Thank you for shopping with us:)

    By Dale Apr 02, 2013 Was this answer helpful? (0) (0)



    By IRENE Mar 17, 2013


    Please input your reply.

    Yes, you can use this light in Australia. Please choose 220-240V when you place the order. Hope you enjoy shopping here with us:)

    By Dale Mar 17, 2013 Was this answer helpful? (0) (0)


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