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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Shipping cost

    What about the shipping cost?? Is it free shipping??

    By Jacqueline Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Jacqueline,
    The shipping costs differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen. To get an idea of how much it will cost to ship to your country, add the items you want to your cart and scroll down to “Estimate Shipping Costs” tool. Using this feature is for your reference only and in no way obligates you to purchase.

    By Smile Jan 09, 2012 Was this answer helpful? (0) (0)

  • Pendant

    What are the dimensions of the base and what color is the fabric???? Thank you

    By DM Aug 15, 2016

    Reply(1)

    Please input your reply.

    The ceiling plate dimension is 92*10*2.5CM. The fabric color is black. Thank you for shopping with us:

    By Smile Nov 13, 2013 Was this answer helpful? (0) (0)

  • Will this pendant light work on a vaulted ceiling?

    will be centered? what if crystals are missing or broken

    By Michele Aug 15, 2016

    Reply(1)

    Please input your reply.

    This light doesn't work on vaulted ceiling. If anything is missing or damaged in the shipping, you can contact customer service for reshipping. Please feel free to ask if you have further questions.:

    By Dale Oct 02, 2013 Was this answer helpful? (0) (0)

  • can the height of this chandelier be adjusted to shorter length? thanks.

    Stylish Pendant Light with 4 lights Fabric Shade - can the height of this chandelier be adjusted to shorter length? thanks.

    By lana Aug 15, 2016

    Reply(1)

    Please input your reply.

    Yes, the hanging chain is adjustable for shorter length. Thank you for shopping with us:

    By Dale Sep 18, 2013 Was this answer helpful? (0) (0)

  • Can this be mounted on a sloped ceiling?

    Since the chains/cords are adjustable I am wondering if this could be mounted on a sloped ceiling.

    By Beth Aug 15, 2016

    Reply(1)

    Please input your reply.

    It can't be mounted to a slopped ceiling. Thank you for shopping with us:

    By Dale Sep 08, 2013 Was this answer helpful? (0) (0)

  • Installation

    Is there a more descriptive step-by-step instructions for installing this light?

    By Jane Aug 15, 2016

    Reply(1)

    Please input your reply.

    Here is an installation guide for your reference:
    https://www.lightinthebox.com/ticket/download/8d336076-09c8-4fda-8f87-f0f1c045a1f2
    Thank you for shopping with us:

    By Dale Aug 28, 2013 Was this answer helpful? (0) (0)

  • Can you please tell me, how many light points are required for this Pendant Light

    Can you please tell me, how many light points are required for this Pendant Light

    By Upinfrt Aug 15, 2016

    Reply(1)

    Please input your reply.

    The installation only needs one light point in the ceiling. Then it is divided into 4 wires. Here is the installation instruction:
    https://www.lightinthebox.com/ticket/download/8d336076-09c8-4fda-8f87-f0f1c045a1f2
    Thank you for shopping with us:

    By Dale Aug 11, 2013 Was this answer helpful? (0) (0)

  • Color of shade

    In one of the earlier questions someone referred to the shade as brown. Is it brown or black?

    By Valerie Aug 15, 2016

    Reply(1)

    Please input your reply.

    The shade color is black as shown in the picture. Hope you enjoy shopping here with us:

    By Dale Apr 29, 2013 Was this answer helpful? (0) (0)

  • Can the shade to this light be removed? and can it be used without the shade on? Thankyou

    I would like to use this light fixture without the brown shade can this be done ? Thankyou

    By Lanette Aug 15, 2016

    Reply(1)

    Please input your reply.

    Yes, the shade is removable. You can use this light without the shade on. Hope you enjoy shopping here with us:

    By Dale Apr 24, 2013 Was this answer helpful? (0) (0)

  • Max length of cords...real or plastic crystals?

    What is the maximum length of the cords to adjust the length of the chandelier? Are the crystals real or plastic?

    By Kristy Aug 15, 2016

    Reply(1)

    Please input your reply.

    The length of the chain is about 80cm and it's adjustable. They are real crystal. Thank you for shopping with us:

    By Dale Mar 13, 2013 Was this answer helpful? (0) (0)

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