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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Can both brides and grooms names have the first and last name for each?

    Can both the brides name and the grooms name have the first and last names?

    By Michelle Oct 17, 2015

    Reply(1)

    Please input your reply.

    Sorry, we are unable to offer you such service.
    Please feel free to ask if you have further questions.

    By Fiona Oct 18, 2015 Was this answer helpful? (1) (0)

  • wedding toppper header

    Can I customize the header on the cake topper instead of it being love?

    By sugarz Jul 12, 2015

    Reply(1)

    Please input your reply.

    Sorry, the word "love" on the cake topper can not be customized.
    Please feel free to ask if you have further questions.

    By Fiona Jul 12, 2015 Was this answer helpful? (0) (0)

  • Processing time.

    How long will processing time on this take? With expedited shipping, will I be able to have this by July? I live in HI.

    By anonymous Jun 09, 2014

    Reply(1)

    Please input your reply.

    Processing Time: Ships in 24 hours
    Shipping Time (Expedited): 3-5 business days
    Thank you for shopping with us.

    By Dale Jun 09, 2014 Was this answer helpful? (0) (0)

  • Processing time.

    I know I bought the expedited shipping. I live in HI and just made my payment for this product. Will it will arrive before July?

    By N/A Jun 09, 2014

    Reply(1)

    Please input your reply.

    We are sorry for the inconvenience. In your case, you need to contact the post-sales service(which is in charge of order support.) right now. Please follow the steps to contact them.
    1. Please click ""My account"" after you sign in your account.
    2. Click the order number.
    3. Then you can find a red link of ""ask about customs duties"" on the order detail page, please click it.
    4. You only need to describe your issue & request clearly in the Message Box and then click "next" and "confirm and submit" button. Our customer service will and must look into your case and reply you within 1 day.
    Even if your issue is not about customs duties, you can write down your issue or request in the message box. It is just a way to reach our post-sales department.

    Thank you for shopping with us.:)

    By Rita Jun 09, 2014 Was this answer helpful? (0) (0)

  • How can I make sure the brides name is printed before the grooms on the inscription?

    I would like the personalisation to read "brides name" & "grooms name" not the other way around. how can I make sure of this when ordering?

    By Leanne Jul 08, 2013

    Reply(1)

    Please input your reply.

    Please type your bride's name in "Groom's Name" box and groom's name in "Bride's Name" box. Thank you for shopping with us:)

    By Dale Jul 08, 2013 Was this answer helpful? (0) (0)

  • Hi can you engrave date to reflect Australian date format such as day month year.

    Also my name has 9 letters and my partner has 8 letters, will it fit on the cake topper and still look good?

    By Christ Jun 19, 2013

    Reply(1)

    Please input your reply.

    Yes, your names can be engraved on this topper without problem. We will engrave the date in the format that you provide. Please don't worry. Thank you for shopping with us:)

    By Dale Jun 19, 2013 Was this answer helpful? (0) (0)

  • i ordered this cake topper for a wedding on the 4th of may 2013 will it be ready on time?

    i ordered this for a friends wedding and need to know if it will be ready in time

    By sandra Apr 22, 2013

    Reply(1)

    Please input your reply.

    We need a tailoring time of 3-5 business days. After that, shipping will take another 3-8 business days. We are afraid time is limited and it's risky for you to count on this topper. Please reconsider and make up your decision as soon as possible.

    By Dale Apr 22, 2013 Was this answer helpful? (0) (0)

  • Date format

    How is the date printed on this wedding cake topper? Is it month, day, year or day, month, year?

    By Jen Apr 10, 2013

    Reply(1)

    Please input your reply.

    This topper is personalized. The date format will be engraved as you provided. Hope you enjoy shopping here with us:)

    By Dale Apr 10, 2013 Was this answer helpful? (0) (0)

  • Is the crystal heart glass or plastic?

    personalized crystal heart wedding cake topper

    By sheila Feb 27, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please kindly note that the crystal is made of glass.
    Hope you enjoy shopping here.

    By Smiley Feb 27, 2013 Was this answer helpful? (0) (0)

  • How much would it cost to send it to nz and how long would it take?

    Hi there I am interested in the personalized crystal heart wedding cake topper for USD $24.99

    By Jessica Nov 19, 2012

    Reply(1)

    Please input your reply.

    Shipping cost varies based on weight of the order as well as shipping distance.
    Please kindly select your desired product and quantity in shopping cart, then scroll down your shopping cart page.
    Please choose the shipping country, and you will find the "Estimate Shipping Costs"silver bar at the Bottom of the shopping cart page.,just at the above the "you have recently reviewed " logo.
    It will take about 6-10 working days to reach you after your payment is confirmed if you choose expedited shipping. (We use DHL, UPS , FEDEX IP as expedited shipping and EMS as standard shipping,and china air mail as super saver shipping.)

    By Smile Nov 19, 2012 Was this answer helpful? (0) (0)

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