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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • How is this mounted onto a cake please. ?

    Does it have some sort of stand that i cnt see from your picture, or is it just wedged into the icing ?

    By Michelle Aug 15, 2016

    Reply(1)

    Please input your reply.

    Apologies, we need to contact the responsible party about this issue. We will get back to you as soon as possible. Thank you for your understanding.
    Please feel free to ask if you have further questions.

    By Tina Jun 11, 2015 Was this answer helpful? (0) (0)

  • Could you write greek letters?

    I would like to write Νάσος & Ράνια.... Could you?

    By Rania Aug 15, 2016

    Reply(1)

    Please input your reply.

    Yes, we can make it in Greek letters for you.
    Hope you enjoy shopping here with us.

    By Madeline Apr 09, 2015 Was this answer helpful? (0) (0)

  • Could I have a picture Emailed to me for how the engraving will look before it is made?

    I like the Crystal heart and wanted to order 15 as gifts but wanted to first get a picture of how it will look to make sure our writting fits well.

    By isabel Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. Thank you for shopping with us.

    By Bo Jun 03, 2014 Was this answer helpful? (0) (0)

  • How long between shipping and delivery

    Looking at the products shipping description, it says it will be shipped in just over 15hrs. It also says between 3-5 days for shipping. When I was reading through questions and answers, there was an up to 27 working days, but also within a couple of weeks! How long, til this would be delivered?

    Kind Regards

    By Dani Aug 15, 2016

    Reply(1)

    Please input your reply.

    Shipping time depends on the shipping method you pay for:
    Expedited: 3-5 business days
    Standard: 6-8 business days
    Super Saver: 10-20 business days
    Thank you for shopping with us.

    By Dale May 12, 2014 Was this answer helpful? (0) (0)

  • Is it possible to engrave the following and sent an email on how it will look-like?

    Stephen & Flor
    May 22, 2004


    Our Tenth Anniversary

    By Martha Molina Aug 15, 2016

    Reply(1)

    Please input your reply.

    You can enter the names and date that you like into the 3 boxes.
    We'll engrave in the format that you enter.
    Thank you for shopping with us.

    By Dale May 07, 2014 Was this answer helpful? (0) (0)

  • Dear, do I need to pay import costs ?

    I want it to be shipped to the Netherlands? Is it possible to send it as a gift, so I will not have to pay import costs?

    By a customs fee Aug 15, 2016

    Reply(1)

    Please input your reply.

    Really sorry that we are unable to mark the package as gift. We only charge item price and shipping fee for your order. The tariff charge depends on the import policy of your country. We are located in China. Please consult with your local Customs about such policy. Thank you for shopping with us.

    By Dale Feb 23, 2014 Was this answer helpful? (0) (0)

  • Do you accept paypal

    Here is my email - alina-iaro@hotmail.com

    By Payment Aug 15, 2016

    Reply(1)

    Please input your reply.

    We do accept paypal payment method.
    If you have any concern about the payment procedure, please contact us via live chat on the upper right corner of web page. Our sales people will give you professional help. Thank you for shopping with us.

    By Dale Feb 20, 2014 Was this answer helpful? (0) (0)

  • Our wedding is 2/22/14 would need this item by 2/19/14 is it possible to get if I order this heart t

    I really love this and want this cake topped

    By Michelle Aug 15, 2016

    Reply(1)

    Please input your reply.

    Processing takes 23 - 27 business days. Sorry that it won't arrive by Feb 29.
    Thanks for your inquiry.

    By Dale Jan 30, 2014 Was this answer helpful? (0) (0)

  • shipping

    hi,
    if i place the order today would you be able to ship it straight away as we need it before the wedding 23/03/2014. we will need it at least from 2weeks before the wedding just incase.

    thank you

    By Semra Aug 15, 2016

    Reply(1)

    Please input your reply.

    This topper is customized. Processing will take 6-8 business days. But if you order now and pay expedited shipping, it will arrive at you before March 23.
    Thank you for shopping with us.

    By Dale Jan 15, 2014 Was this answer helpful? (0) (0)

  • If I put the order in today will I get it by 4th oct? My wedding is on 6oct?

    If I put the order in today will I get it by 4th oct? My wedding is on 6oct?

    By LILLY Aug 15, 2016

    Reply(1)

    Please input your reply.

    Processing will take 6-8 business days and delivery takes another 3-8 business days. We are afraid there isn't enough time for you to receive it by October 4th. Thank you for shopping with us:

    By Dale Sep 20, 2013 Was this answer helpful? (0) (0)

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