Question moved from review
the wedding date
If I want the wedding date put on an item, will you put it military date or civilian date. Such as
Will you put it 2,1,17 or will you put it 1.2.17? I prefer 1.2.17.
I need to know before I can order your cake top and napkins.
by Kathy Allard Dec 04, 2016
How is this mounted onto a cake please. ?
Does it have some sort of stand that i cnt see from your picture, or is it just wedged into the icing ?
by Michelle Aug 15, 2016
Apologies, we need to contact the responsible party about this issue. We will get back to you as soon as possible. Thank you for your understanding.
Please feel free to ask if you have further questions.
Could you write greek letters?
Could I have a picture Emailed to me for how the engraving will look before it is made?
I like the Crystal heart and wanted to order 15 as gifts but wanted to first get a picture of how it will look to make sure our writting fits well.
by isabel Aug 15, 2016
Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. Thank you for shopping with us.
How long between shipping and delivery
Looking at the products shipping description, it says it will be shipped in just over 15hrs. It also says between 3-5 days for shipping. When I was reading through questions and answers, there was an up to 27 working days, but also within a couple of weeks! How long, til this would be delivered?
by Dani Aug 15, 2016
Shipping time depends on the shipping method you pay for:
Expedited: 3-5 business days
Standard: 6-8 business days
Super Saver: 10-20 business days
Thank you for shopping with us.
Is it possible to engrave the following and sent an email on how it will look-like?
Dear, do I need to pay import costs ?
I want it to be shipped to the Netherlands? Is it possible to send it as a gift, so I will not have to pay import costs?
by a customs fee Aug 15, 2016
Really sorry that we are unable to mark the package as gift. We only charge item price and shipping fee for your order. The tariff charge depends on the import policy of your country. We are located in China. Please consult with your local Customs about such policy. Thank you for shopping with us.
Do you accept paypal
Here is my email - email@example.com
by Payment Aug 15, 2016
We do accept paypal payment method.
If you have any concern about the payment procedure, please contact us via live chat on the upper right corner of web page. Our sales people will give you professional help. Thank you for shopping with us.
Our wedding is 2/22/14 would need this item by 2/19/14 is it possible to get if I order this heart t