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  • On the example it shows 6 lines of writing, but on the website it only has 5 lines.

    I want to add the date under our names and that will make it the 6 lines. Please let me know if this is possible before placing order.

    By Nelly Mar 14, 2016

    Reply(3)

    Please input your reply.

    Checking the status of your order can be done at any time. It is a great way to see where an order is in the process. To check the current status of your order, please sign into your account and go to "My Orders". We also would like to provide a link where the meaning of each stage of the "Order Status" is explained and can be referred to at any time:
    http://www.lightinthebox.com/knowledge-base/c1192/a2968.html
    If you still have any questions/concerns about your order, please contact our customer service. Our link is:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    After receiving your ticket, we will answer your questions within one business day.
    Thank you for shopping with us!

    By Vivien Mar 15, 2016 Was this answer helpful? (0) (1)

    I submitted my order yesterday before receiving this email. Will this be a problem?
    I want the date under our names.

    By Nelly Mar 15, 2016 Was this answer helpful? (0) (0)

    Yes, you can write the poems on the first three lines, the names on the fourth line and the date on the fifth line. Thank you for shopping with us.

    By LITB CS Mar 14, 2016 Was this answer helpful? (0) (0)

  • Does it have the phrase on it by default or doI have to customize it with that poem?

    .:.:...........................................

    By Laura Dec 19, 2014

    Reply(1)

    Please input your reply.

    You can personalize the phrase on it.
    Thank you for shopping with us.

    By Dale Dec 21, 2014 Was this answer helpful? (0) (0)

  • Is this cake topper actual crystal or made of plastic?

    Is this cake topper actually made of etched crystal or is it plastic that "looks" like crystal?

    By Sheri Oct 18, 2013

    Reply(1)

    Please input your reply.

    The material is Crystal. Hope you enjoy shopping here with us:)

    By Dale Oct 21, 2013 Was this answer helpful? (0) (0)

  • How do I know what the final layout will look like and how many characters per line?

    How do I know what the final layout will look like and how many characters per line?

    By Jen May 13, 2013

    Reply(1)

    Please input your reply.

    Please click on the second picture to have a close look at the layout of the sentences and about how many characters per line. Thank you for shopping with us:)

    By Dale May 13, 2013 Was this answer helpful? (0) (0)

  • How many Characters per Line?

    like would "He swore to protect my FREEDOM" be 1 Line or 2?

    By Bethany Apr 30, 2013

    Reply(1)

    Please input your reply.

    Thank you for your inquiry. Your sentence may take up 2 lines. Thank you for shopping with us:)

    By Dale Apr 30, 2013 Was this answer helpful? (0) (0)

  • Could you etch a figure, hot air balloon, on the heart along with names and date?

    We are getting married at a Hot Air Balloon Rally and using that theme at out wedding. I really like your cake topper and would like to encorporate our theme. Our names at the top of each round of the heart with the date directly under. A hot air balloon in the middle with basket at the bottom. Can you create that for me?

    By Marie Klemm Apr 12, 2013

    Reply(1)

    Please input your reply.

    Please be kindly noted that it is only available in the shown pattern.
    Thank you for shopping with us:)

    By Smile Apr 14, 2013 Was this answer helpful? (0) (0)

  • Is this cake topper heavy, will it set on top of the cake without sinking into it?

    I would like this for my wedding cake, but If it's heavy it could sink into my cake.

    By Raeann Mar 21, 2013

    Reply(1)

    Please input your reply.

    The net weight of this topper is about 0.4kg. It won't sink into the cake. Hope you enjoy shopping here with us:)

    By Dale Mar 21, 2013 Was this answer helpful? (0) (0)

  • Does the saying stay on after you personlized it?

    just trying to figure out if the saying stay on there>

    By Brandy Mar 04, 2013

    Reply(1)

    Please input your reply.

    No, but you can personalize the saying. Hope you enjoy shopping here with us:)

    By Dale Mar 05, 2013 Was this answer helpful? (0) (0)

  • Is all the writing on the picture of the topper personalization?

    In the picture it shows 6 lines of writing but when ordering it only allows 5 lines of personalization.

    By Pat Feb 17, 2013

    Reply(1)

    Please input your reply.

    Sorry for confusion caused. Only 5 lines can be printed on this favor. Thank you for your understanding. Hope you enjoy shopping here:)

    By Brenda Feb 17, 2013 Was this answer helpful? (0) (0)

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