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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • HI, I'm not sure if my pakage is gonna be on time if I ordered on january 08 15', please be so kind

    I'm not sure if my package is gonna be on time; If I ordered in january 08th 2016,
    Please be so kind to advice the estimated date to arrived,

    FYI (My location is in Mexico)

    Thanks

    By Laura De Lira Jan 13, 2016

    Reply(1)

    Please input your reply.

    Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.
    Thank you for shopping with us.

    By LITB CS Jan 13, 2016 Was this answer helpful? (0) (0)

  • HI, I'm not sure if my pakage is gonna be on time if I ordered on january 08 15', please be so kind

    I'm not sure if my package is gonna be on time; If I ordered in january 08th 2016,
    Please be so kind to advice the estimated date to arrived,

    FYI (My location is in Mexico)

    Thanks

    By Laura De Lira Jan 13, 2016

    Reply(1)

    Please input your reply.

    Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.
    Thank you for shopping with us.

    By LITB CS Jan 13, 2016 Was this answer helpful? (0) (0)

  • Cannot proceed to add without personalization. Please help?

    I read that if I leave the personalize names and date blank, the product will come without the engraving. But I cannot add to cart. Kindly assist!

    By Connie Aug 14, 2013

    Reply(1)

    Please input your reply.

    If you don't need the personalization, please type "leave empty" in the three boxes so you'll be able to add it to your cart. Thank you for shopping with us:)

    By Dale Aug 14, 2013 Was this answer helpful? (0) (0)

  • Date on product

    Hi
    I am about to order this product aswell as another personalised product for my forthcoming wedding. I am worried about how the date will appear on both products as we live in the UK and dont wont it to be in american format. How can i ensure this does not happen?
    Thankyou

    By Claire McGrath Apr 12, 2013

    Reply(1)

    Please input your reply.

    For personalized items, the date format will be engraved as you provided. Please don't worry. Hope you enjoy shopping here with us:)

    By Dale Apr 12, 2013 Was this answer helpful? (0) (0)

  • How can i get the Date i want

    My wedding date is 30/11/2013 how do i get it to show up like that with engraving, i read all of the comments so would it turn out 11/30/2013 instead????,i just want to double check before purchasing.

    By Amy Feb 07, 2013

    Reply(1)

    Please input your reply.

    Thanks for your inquiry. You can put in the groom's name, bride's name and wedding date in thr relative blanks. Ane we will make according to your requirement. Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Feb 07, 2013 Was this answer helpful? (0) (0)

  • Hi, would like to know if it is possible to have the Bride's name before the Groom's name? Thanks

    Hi, would like to know if it is possible to have the Bride's name before the Groom's name? Thanks

    By Steff Feb 05, 2013

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    You can input the bride's name in the window for Groom's name then we can help you to put the Bride's name before the Groom's name.
    Hope you enjoy your shopping with Lightinthebox.
    Best Regards!

    By Phoebe Feb 05, 2013 Was this answer helpful? (0) (0)

  • I paid for expedited service, why is the order taking so long to be delivered

    I paid for expedited service, why is the order taking so long to be delivered

    By Olga Kaye Jan 24, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please be informed that Total Delivery Time (Processing time + Shipping time) is not the shipping time alone. And because that items is made to order, so we need a processing time of 3-5 business days and a shipping time of 3-5 Business days for expedited shipping. The processing time is also stated when you checkout, you may refer to the link below for the screenshot:
    https://www.lightinthebox.com/download/b70fed82-0422-4f2f-a202-0c15175c852f
    We are sorry for the inconvenience caused and hope you enjoy shopping here.

    By Smiley Jan 24, 2013 Was this answer helpful? (0) (0)

  • Hi I am having two weddings on 22 and 28 Dec 2012. Can I have both dates on the knife?

    I would like the dates to be 22 & 28/12/2012.

    Thanks.

    By Kaizer Nov 05, 2012

    Reply(1)

    Please input your reply.

    Thanks for inquiry. We need processing time and shipping time. The processing time is 3-5 business days. Shipping Time is up to the shipping method: Expedited Shipping: 3-5 Business days,Standard Shipping: 6-8 Business days,Super Saver Shipping: 10-20 Business days. So you can receive it in 6 to 10 business days, it will no problem to arrive on 22 and 28 Dec 2012. Thanks for coming to our website and hope you can have a nice wedding.

    By Smile Nov 06, 2012 Was this answer helpful? (0) (0)

  • Change of Date from Americanised to Australian

    Hi

    Is there a way that you can print the date - 10th November 2012 - instead of the americanised way of 11/10/2012?

    Thanks in advance

    By Kylie Aug 20, 2012

    Reply(1)

    Please input your reply.

    Thank you for your inquiry. I am very sorry that we cannot do that for you. The system will not recognize it if you use another date pattern.

    By Smile Aug 20, 2012 Was this answer helpful? (0) (0)

  • Change of Date from Americanised to Australian

    With the date of the wedding, our date is 10th Nov 2012 - are you able to put the date as 10th November 2012 instead of the americanised 11/10/12??

    Being in Australia, our date system is different to yours.

    I would like to know prior to committing myself to the purchase

    Thanks

    Kylie

    By Kylie Aug 20, 2012

    Reply(1)

    Please input your reply.

    Thank you for your inquiry. I am very sorry that we cannot do that for you. The system will not recognize it if you use another date pattern.

    By Smile Aug 20, 2012 Was this answer helpful? (0) (0)

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