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  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • shipping

    can someone please tell me when am i going to received my order ?

    by kyser002 Jan 02, 2017


    Please input your reply.

    Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    by Lucia Jan 02, 2017 Was this answer helpful? (0) (0)

  • Can you make sure I receive 30 sets within 10 days, DHL fastest shipping?


    I need to order 30 brush sets and I need the sets to arrive in Holland within 10 days.
    Can you arrange that with DHL fastest shipping method?
    Your sets are priced at 29,39 EURO for 1 set. What is the best price you can give me for 30 sets? If you can make a good price for me I will order more sets from you in the future. We are a make up school so we need these sets very frequently.

    Please give me your best price per set. Also let me know if you can make sure the sets arrive in Holland Amsterdam within 10 days with DHL fastest shipping method.

    Hope to hear from you soon. Thank you.


    by Hani Aug 15, 2016


    Please input your reply.

    If you have any concern about the bulk purchase, please send an email to ""am@dropinthebox.com"" about the quantity and product that you are interest in. Our customer service will reply to you within in one working day.
    Thank you for shopping with us.

    by LITB CS Feb 17, 2016 Was this answer helpful? (0) (0)

  • Are the brushes the same color as in the picture?

    Are they the same color as in the picture or not?

    by Maria Serna Aug 15, 2016


    Please input your reply.

    It will come as shown in the picture.
    Thank you for shopping with us.

    by Haley Mar 11, 2015 Was this answer helpful? (0) (0)

  • is there a blending brush with the kit?

    i would like to know if there is a blending brush with this kit.

    by Amanda Aug 15, 2016


    Please input your reply.

    Please refer to specifications to check all the included brush types.
    Thank you for shopping with us.

    by Dale Jan 04, 2015 Was this answer helpful? (0) (0)

  • Is there a fan brush with this set?

    Could you please share with me if there is a fan brush that comes with this set

    by Beauty Aug 15, 2016


    Please input your reply.

    Yes, there is a fan brush with this set. Please click the small triangle in specifications which wrote "Show all details" to find which are the brushes included in this set. Hope you enjoy shopping here with us:

    by Dale Apr 23, 2013 Was this answer helpful? (0) (0)

  • are the handles made of plastic?

    just wondering what the handles of the brushes are made of. also would these be great rushes for someone who does makeup for weddings and things like that?

    by sharone Aug 15, 2016


    Please input your reply.

    The handle material is wood with silver painting on it. They are of high quality so you can use them for weddings. Thank you for shopping with us:

    by Dale Mar 12, 2013 Was this answer helpful? (0) (0)

  • I can't really tell, but does this set include a fan brush?

    After looking over the pictures, I cannot tell if this set includes a fan brush.

    by Milli Aug 15, 2016


    Please input your reply.

    Yes, one fan brush will be included in the box. Hope you enjoy shopping here with us:

    by Dale Mar 11, 2013 Was this answer helpful? (0) (0)

  • if the brushes shed alot am I able to get a refund? is there a blending brush in the kit

    the brush kit with 40 pieces and has a silver handles

    by Sonia Aug 15, 2016


    Please input your reply.

    1. For return policy, please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
    2. We have a brush kit with 40 pieces and has silver handles. It is: http://www.lightinthebox.com/Professional-40-Pcs-Wool-Makeup-Brush-Set-with-Free-Black-Case-TSLR003-_p163720.html
    Hope you enjoy shopping here! :

    by Brenda Dec 24, 2012 Was this answer helpful? (0) (0)


    I was unable to get your site to accept my payment. Very irritating. I do not want to use Pay Pal. I have seen this complaint multiple times on your site. I won't be shopping here again.

    by make-up lady Aug 15, 2016


    Please input your reply.

    Please contact with our online sales representative at https://server.iad.liveperson.net/hc/2383438/?cmd=file&file=visitorWantsToChat&site=2383438&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a&referrer=http%3A//www.lightinthebox.com/%23

    by Brenda Dec 23, 2012 Was this answer helpful? (0) (0)

  • Delivery?

    Hello, I had preferred this set on November 28 and it shows they shipped the next day, but I still haven't received them! Plus, I paid for insurance and it won't give me ANY detailed information about the shipping! Can you please tell me when I will be receiving these? I bought 2 other sets last month and they made it in great timing, so I'm at a loss as to why it's taking as long now! I've taken the holidays into consideration, but even with that, the other sets still made it within the the time that it's been! I'd greatly appreciate your assistance with this issue. Thank you....

    by Tanja Aug 15, 2016


    Please input your reply.


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