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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • is there warranty on this shower faucet ? can a handy women install or does it need a pro ?

    is there warranty on this unit ?
    how can I order a second article without paying more shipping?
    thanks
    renate

    By renate Aug 18, 2014

    If there is any quality problem we can arrange refund or replacement for you.
    Please check return policy at http://www.lightinthebox.com/knowledge-base/c1228/a3015.html
    A handyman can install it.
    Please add the items to your shopping cart, and click the green button "Proceed to Checkout". You will find the shipping cost with the discount offered for your order in the Order Information page.
    Thank you for shopping with us.


    By Bo Aug 18, 2014 Was this answer helpful? (0) (0)

  • What size are the hose fittings?

    What size are the hose fittings? I've seen on other product descriptions you include a chart which details this, not on this one though.

    By Andrea Jan 05, 2014

    The hose connector size is G1/2". Thank you for shopping with us:)

    By Dale Jan 05, 2014 Was this answer helpful? (0) (0)

  • Does the shower head comes in longer poles?

    Hi,
    does it come in loner poles e.g. 120cm?
    Thanks,
    Uri.

    By Uri Sep 15, 2013

    Sorry but we don't have such long shower head pole now. Thank you for shopping with us:)

    By Dale Sep 15, 2013 Was this answer helpful? (0) (0)

  • Rough-in

    Regarding previous question. What should be the dimension (separation) between the hot and cold mains to hook up to this unit. What should be the connection fittings. Is there a TRUE manufacturers Rough-in/installation diagram.

    By Ron Peters May 14, 2013

    Please be noted that the installation hole distance and diagram are standard. The distance between the hot and cold water holes is 15cm. Hope you enjoy shopping here with us:)

    By Dale May 14, 2013 Was this answer helpful? (0) (0)

  • Rough-in dimensions

    I need detailed information describing layout and type of fittings needed at rough in to connect this shower system to the water supply lines.
    Mfg. rough-in print?

    By Ron Peters May 13, 2013

    Here are two pictures about this faucet:
    https://www.lightinthebox.com/download/754beaec-e2b4-4945-8de2-16b71a62ec4e
    https://www.lightinthebox.com/download/31a920c2-471c-4b6a-9945-c67703df2e49
    Please feel free to ask if you need further information. Thank you for shopping with us:)

    By Dale May 13, 2013 Was this answer helpful? (0) (1)

  • Two questions: Dimensions and design.

    How far out from the wall does the valve handle, piping, and head extend? Secondly, is the valve pressure balanced so that if someone else uses the water, in another place, the person in the shower is not scalded or frozen?

    By John Apr 18, 2013

    Please check out the following picture about the dimension details of this faucet:
    https://www.lightinthebox.com/download/754beaec-e2b4-4945-8de2-16b71a62ec4e

    Normally, the shower water wouldn't be affected if other people use the water. But it may happen when the water pressure is too low. Thank you for shopping with us:)

    By Dale Apr 18, 2013 Was this answer helpful? (0) (0)

  • Are all parts metal or plastic?

    Are all parts metal or plastic?

    By Mike Mar 14, 2013

    The material of whole faucet is metal with Chrome finish. Hope you enjoy shopping here with us:)

    By Dale Mar 14, 2013 Was this answer helpful? (1) (0)

  • Is the shower head angle adjustable?

    Does it point straight to the floor all the time or can I adjust it to a slight angle?

    By Imelda Sep 16, 2012

    Thanks for your question. The shower head' angle is adjustable. Hope you enjoy shopping here. :)

    By Smile Sep 16, 2012 Was this answer helpful? (1) (0)

  • can you use both the top shower and the hand shower at the same time?

    can you use both the top shower and the hand shower at the same time?

    By juliana Aug 14, 2012

    Sorry the top shower and the hand shower could not be used at the same time.
    Thank you for shopping with us. :)

    By Smile Aug 15, 2012 Was this answer helpful? (0) (0)

  • hi i am interested in this item do you ship to malta ? how much is the shipping costs ?

    Hi i am interested in this item do you ship to malta ? how much is the shipping costs ?
    best regards
    Mario abela

    By Mario Mar 22, 2012

    Dear Mario,
    On each product page we display the particular manufacturer's stated lead time, once you have completed your order, it will take approximately 3-15 Working Days for the processing time. And the shipping time to Melta depends on the shipping method you choose.
    Please refer to the following link for more information:
    http://www.lightinthebox.com/index.php?main_page=knowledgebase&pg=kb.page&chapter=6&id=1233
    The shipping cost to Melta depends on the weight of the package, the distance to the shipping address, and the shipping method chosen. To get an idea of how much it will cost to ship to your country, add the items you want to your cart and scroll down to “Estimate Shipping Costs” tool. Using this feature is for your reference only and in no way obligates you to purchase.

    By Smile Mar 22, 2012 Was this answer helpful? (0) (0)

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