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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • What size bulb does this product use?

    I have previously asked this question and though I was told I would receive a response I did not. The bulb on my light came broken and I would like to replace it. Please tell me what size bulb this product uses so I can buy another one at a local hardware store. Thank you.

    By Hannah T Jun 21, 2015

    Reply(1)

    Please input your reply.

    Apologies, we need to contact the responsible party about this issue. We will get back to you as soon as possible. Thank you for your understanding.
    Please feel free to ask if you have further questions.

    By Tina Jun 21, 2015 Was this answer helpful? (0) (3)

  • What type of light bulb does this product use?

    I am interested in knowing the type of lightbulb to get because I would like to replace mine. Thank you.

    By Htahara May 28, 2015

    Reply(1)

    Please input your reply.

    Sorry, we need to contact with our supplier about this issue. We will get back to you as soon as possible. Please kindly understand it. Please feel free to ask if you have further questions.

    By Madeline May 29, 2015 Was this answer helpful? (0) (1)

  • projection sq footage

    hello

    Can someone please tell me What is the projection sq footage? I need to know how many I need for an outdoor Pavillion - thanks!

    By projection sqft Feb 24, 2015

    Reply(1)

    Please input your reply.

    The spatial footprint of the projector is roughly 5-6M.
    Please feel free to ask if you have further questions.

    By Haley Feb 25, 2015 Was this answer helpful? (1) (0)

  • assembly instructions

    I am reading that it is quite difficult to assemble as the instructions are in Chinese, is there a YouTube video available? Thanks

    By Sharon Jul 30, 2014

    Reply(1)

    Please input your reply.

    Sorry, we don't have a YouTube video available for this item.
    We will improve our service in the future to provide more information for you.
    If you have difficulty in assembling this item, please contact our after-sales costumer service.
    Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Bo Jul 30, 2014 Was this answer helpful? (0) (1)

  • Will the pieces disassemble or fall off minutes after you assemble it?

    I love this projector. The reason I am asking is because my friend bought one much cheaper from somewhere else and a few minutes after she assembled it the pieces started to fall. The sides are to narrow to hold.

    Thanks

    regards

    marthese, malta

    By marthese borg Jul 07, 2013

    Reply(1)

    Please input your reply.

    It can stay assembled very well. Please don't worry.
    Thank you for shopping with us:)

    By Dale Jul 07, 2013 Was this answer helpful? (0) (0)

  • Do the stars move or are they stationary?

    I also wanted to know how much is the shipping charge.

    By Snow bunny Jun 25, 2013

    Reply(1)

    Please input your reply.

    The stars are stationary. Shipping cost varies based on weight of the order as well as shipping distance. Here is a link for your reference about how to calculate shipping cost:
    http://www.lightinthebox.com/knowledge-base/c1229/a3018.html
    Thank you for shopping with us:)

    By Dale Jun 25, 2013 Was this answer helpful? (0) (0)

  • What type of bulb is used and is it replaceable?

    I was just wondering if you could replace the light bulb. Is it a light bulb that is easy to obtain?

    By Beatrice Apr 19, 2013

    Reply(1)

    Please input your reply.

    The batteries are replaceable, and it uses 2 of AA batteries. Thank you for shopping with us:)

    By Dale Apr 21, 2013 Was this answer helpful? (0) (0)

  • In one of the pictures it shows that there is an adapter that can be plugged into a wall,

    but in one of the questions someone is asking for an adapter? Does this mean that the plug in the picture is not actually provided for with this product?

    By Josie Dec 14, 2012

    Reply(1)

    Please input your reply.

    This item will come with a compatible adapter. Hope you enjoy shopping here! :)

    By Brenda Dec 16, 2012 Was this answer helpful? (0) (0)

  • what kinds of adapter do I use to plug this into an outlet? do you sell it?

    would love to not use batteries

    By tyts2 Nov 18, 2012

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    This item comes with an adapter.
    Hope you enjoy your shopping with Lightinthebox.
    Best Regards!

    By Smile Nov 18, 2012 Was this answer helpful? (0) (0)

  • Is the star projector only for the northern hemisphere?

    Is the star projector only for the northern hemisphere or is there a way to view both the northern and southern hemisphere stars?

    By Judy Sep 25, 2012

    Reply(1)

    Please input your reply.

    No, it is for the whole global. You could see the tars in the northern hemisphere as well as the southern. Hope you enjoy your shopping with us.

    By Smile Sep 27, 2012 Was this answer helpful? (0) (0)

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