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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Question moved from review

    Hello, I would buy this dress model blue / green shade € 117.59 without crystal detail at the waist that does not please me at all. Is this possible?
    Thanks for your response

    By Ariane Jun 11, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By ana_remote Jun 11, 2016 Was this answer helpful? (0) (0)

  • wrong size

    I usually wear a size 10 and I bought a 12 thinking it would take care of the difference in size here in the USA but the 12 still does not fit and I was wondering how quickly I can have a 16 shipped to me in order to get it by the 17th of june.

    By adaoradikeh Jun 06, 2016

    Reply(1)

    Please input your reply.

    Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
    We hope you enjoy shopping with us.

    By Lucia Jun 07, 2016 Was this answer helpful? (0) (0)

  • shipment

    Hi,

    I need this dress by May 25th. Is it possible?

    By aaa May 17, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry. The total time to receive this product is around [13] days because we need [9] business days to process the order and 3-4 business days to expedite the delivery of the package. Therefore, if you place your order now and pay for expedited shipping, the estimated arrival date is [31/5].

    By Fabio May 18, 2016 Was this answer helpful? (0) (0)

  • Regarding a dress I'm looking for

    Who can I send a picture of a dress I'm looking for?

    By Yvette Davidson May 14, 2016

    Reply(1)

    Please input your reply.

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information of the product for you.
    Thank you for shopping with us.

    By Fabio May 15, 2016 Was this answer helpful? (0) (0)

  • Timing

    How long will it take to make and ship to Mississippi. Not sure what size I will be in adept when I need the dress since I ma losing inces and weight

    By Judy Turner Apr 13, 2016

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button. Then it could be shipped out.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    Thanks for your shopping with us.

    By Vivien Apr 14, 2016 Was this answer helpful? (0) (0)

  • how can I pay and how many days it handled in Greece?

    Some products do not have shipping costs .The shipping costs is?

    By Joanne Sep 18, 2015

    Reply(1)

    Please input your reply.

    1.We offer 4 types of payment methods. Please check out details on this link:
    http://www.lightinthebox.com/index.php?main_page=knowledgebase&pg=kb.page&chapter=8&id=15
    2.Kindly follow these steps to check the shipping time.
    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Hope you enjoy shopping with us.

    By Alison Sep 18, 2015 Was this answer helpful? (0) (0)

  • Return policy

    What is your return policy for this dress?

    By Amy Catalogna Sep 12, 2015

    Reply(1)

    Please input your reply.

    Please refer to the following return policy:
    http://www.lightinthebox.com/index.php?main_page=return_policy

    By Cherish Sep 13, 2015 Was this answer helpful? (0) (0)

  • sizing

    Hi. Is there a customer service number I could use to find out what size I need to order by going by my measurements, please? Also, will this dress go on sale again, because the sale is almost over & I can't find a phone #to know what size to order.
    Thank you much,
    Melissa Desrameaux
    sasajane88@gmail.com

    By Melissa desrame Aug 17, 2015

    Reply(1)

    Please input your reply.

    1.Sorry that a hotline service is not available.
    2. Our size chart may be a little bit different from your local standard. You can find measuring guide and size chart in product details. Please follow the guide and chart to determine the best fitting size.
    3. If necessary, you can also order this dress in custom measurements so that we can tailor it to fit you well. Please click "Custom measurements" and then fill in your bust, waist, hip, hollow to floor and height sizes for our tailor.
    We hope you enjoy shopping here with us.

    By Vivien Aug 18, 2015 Was this answer helpful? (0) (0)

  • Can this dress be made in the colors of gold,green and purple with the same syle

    I am having a Mardi Gras wedding and would like to know if this dress can be made in the colors of gold,green and purple with the came style and fabric. I would need about 5 of these in various sizes. If so what is the approximate time to order. Please reply.

    Rochelle Gray

    By Rochelle Gray Aug 06, 2015

    Reply(1)

    Please input your reply.

    Please understand that we are unable to customize the color based on buyer's requirement.
    Thank you for shopping with us.

    By Madeline Aug 07, 2015 Was this answer helpful? (0) (0)

  • What are the names of the colours of the chiffon?

    Please advice colour of the different chiffon used for this dress.this will help me select the colour of a matching chiffon wrap on the website. Thanks.

    By Joyce Aug 04, 2015

    Reply(1)

    Please input your reply.

    Sorry, but the color of this dress doesn't match our color chart.
    Hope you enjoy shopping here with us.

    By Madeline Aug 05, 2015 Was this answer helpful? (0) (0)

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