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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Sizing

    Hi, I was interested in buying this dress in a size 2, but the waist is still too big. I understand you don't custom make this particular dress but I was wondering if when I receive the dress is it possible for the waist to be taken in or will the tailor not be able to because of the lace waistband? Thanks for your help!

    By Hannah Oct 05, 2013

    Reply(1)

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    You can ask your local tailor to take the waist in for you. The lace belt could be cut to fit. Thank you for shopping with us:)

    By Dale Oct 06, 2013 Was this answer helpful? (0) (0)

  • Can I place a rush order on this dress?

    Can I place a rush order on this dress? paying extra on postage?

    By Ayishat May 15, 2013

    Reply(1)

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    Please kindly understand that this dress is made to order from scratch. We can't rush orders. Thank you for shopping with us:)

    By Dale May 15, 2013 Was this answer helpful? (0) (0)

  • What other colours are avaliable for this dress

    I want to buy this dress, however I am not sure about the colour!
    Is this dress available in any other colours?

    By Darcy Apr 18, 2013

    Reply(1)

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    Please kindly note that this dress is only available in shown color grape due to its design. Thank you for shopping with us:)

    By Dale Apr 18, 2013 Was this answer helpful? (0) (0)

  • There's no chance of getting this in a different color right?

    I wanted to possibly a ruby or burgundy?

    By Sarah Vazquez Jan 31, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    We are sorry that we do not offer the ruby or burgundy color for this dress at this time. It may be something we’ll offer in the future.
    In the meantime, please look over the additional colors and styles we currently have on offer.
    Hope you enjoy shopping here.

    By Smiley Feb 01, 2013 Was this answer helpful? (0) (0)

  • why is made to measure and change in colour not available when it says it is, at top of page??

    would of liked this dress in chiffon with sliver colour?

    By Rach Oct 31, 2012

    Reply(1)

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    Thanks for your question.
    For this dress, sorry that the there is only the grape color is available for your choice. Please check your size:bust, waist, hips and hollow to floor size and compare the size chart in the bottom of the item page. For this dress, you can choose standard size and we will make the dress from scratch. Hope you enjoy shopping here!:)

    By Smile Oct 31, 2012 Was this answer helpful? (0) (0)

  • Could you guys make this dress long sleeve ?

    instead of the short sleeve could you guys make it longer ? and i also wanted to ask how long does it take to deliver because my formal is on the 23rd of november?

    By Sara Oct 29, 2012

    Reply(1)

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    Thank you for your inquiry. please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    Here is the delivery time information:
    Tailoring Time: 15-19 business days.
    Shipping Time: 3-8 business days
    Hope you enjoy your shopping here:)

    By Smile Oct 29, 2012 Was this answer helpful? (0) (0)

  • Will you make this to custom size measurements?

    Will you make this to custom size measurements?

    By Rodi Oct 09, 2012

    Reply(1)

    Please input your reply.

    Thanks for coming to our website. This dress can't be made to custom size measurements. We are sorry for any convenience caused. Please look over the additional colors and styles we currently have on offer. Hope you can enjoy your shopping.

    By Smile Oct 09, 2012 Was this answer helpful? (0) (0)

  • iF i PURCHASE THIS DRESS AND MAKE NO ADJUSTMENTS TO IT, PURCHASE AS IS. wHEN I GET IT IF IT DOES NOT

    iF i PURCHASE THIS DRESS AND MAKE NO ADJUSTMENTS TO IT, PURCHASE AS IS. wHEN I GET IT IF IT DOES NOTSUIT CAN I GET A FULL REFUND?

    By Laura Aug 21, 2012

    Reply(1)

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    Thank you for your question. Here is our return and cancellation policy, you may take a look: http://www.lightinthebox.com/knowledge-base/c1228/a3015.html

    By Smile Aug 21, 2012 Was this answer helpful? (0) (0)

  • Is this dress also avaliable in Fuchsia or Orange?

    Is this dress also avaliable in Fuchsia or Orange?

    By Yasmin Sholgami Jun 05, 2012

    Reply(1)

    Please input your reply.

    Dear Yasmin Sholgami,
    No, the dress only comes in the shown color. Thanks for shopping with us:)

    By Smile Jun 05, 2012 Was this answer helpful? (0) (0)

  • שמלת ערב

    CASANDRA אני מעוניינת בשמלה זו וובפרטי המוצר כתוב כי המידה אינה מגיעה במידות גדולות או בהתאמה אישית לכן הייתי מעוניינת לדעת מהן המידות של המלה על מנת לבדוק אם היא תעלה עלי
    בנוסף הייתי רוצה לדעת האם אפשר להוריד במחיר השמלה.
    המידות שלי הם: 85 במותן 72 ובירכים 100.

    אודה לתשובתכם

    By שמלה Jun 12, 2013

    Reply(0)

    Please input your reply.

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