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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • questions re: measurements and shipping

    How do I send you my measurements for the bolero jacket? (shoulder width and upper arm circumference) Also, can the dress be shipped via postal service, or do I have to use a courier?

    By Diane Mar 29, 2013

    The wrap will be made matching the size you choose for your dress. If you want to order it custom sized and provide us with detailed measurements of the jacket, please submit a ticket to our customer service and ask them forward your information to our tailor. For this dress, only standard shipping and expedited shipping methods are available. They are both trackable.

    Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Mar 29, 2013 Was this answer helpful? (2) (0)

  • what color is the gown shown in the picture?

    what color is the gown shown in the picture?

    By Mary Jan 23, 2013

    Thanks for your question.
    The color shown in the picture is champagne. There might be a slight difference between the actual dress color with the picture on our website because of the monitor display.
    Please click the following link for further information about the dress color:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here.

    By Smiley Jan 23, 2013 Was this answer helpful? (0) (0)

  • Custom made dress: please advise if the dress and wrap can be made out of same silver satin ?

    custom made dress: please advise if the dress and wrap can be made out of same silver satin fabric, no chiffon please, if possible, how long will it take to ship to Canada....

    By Judy Aug 15, 2012

    Sorry but we can't. Every designer has his unique design with the fixed material he choose, if change, it could not assume the same style as you see in the picture, so You’d better not change the orignal material, because it could not be the same perfect effect as you imagine.And after long term consideration, we could not change material now. It will take 7-9 business days to tailor your dresses and wraps by our professional dressmakers. And then another 3-5 working days by expedited shipping method, and 6-8 working days by standard shpping method to deliver the dress to you after your payment confirmed.

    By Smile Aug 16, 2012 Was this answer helpful? (0) (0)

  • jacket sizing

    Hi, re the jacket - doesn't look as though the sizing chart has measurements for arms. I have fairly large arms so need jacket a bit looser. is this possible?

    By Judy Jun 29, 2012

    Dear Judy,
    After placing the order, you can send your detailed arm measurement to the customer service department.
    Thank you for shopping with us:)

    By Smile Jul 02, 2012 Was this answer helpful? (0) (0)

  • Is a differnet colour available?

    I would like to know if the dress can be made in a different colour rather then the one in the picture or tehe list availble. If yes is it possible to be a grape colour ? If yes what is the procedure please?

    By Colour Jun 21, 2012

    Dear Colour

    The dress can not be made in grape color.You can choose the color based on your preference from the color option chart (the drop-down menu). Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Jun 21, 2012 Was this answer helpful? (0) (0)

  • I would like to know if item #00199483, if the jacket could be made with 3/4" sleeeves?

    Just want to know if the jacket can be made with 3/4" sleeves, and if there is an additional charge to make the sleeves longer.

    By Lorene A Thomas Mar 21, 2012

    Dear Lorene A Thomas,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile Mar 22, 2012 Was this answer helpful? (0) (0)

  • Is the sizing true to size or do you advise to go up a size or down a size?

    If I purchase and the size is wrong can it be swapped? How long does a product take to arrive in Australia after it is ordered?
    My email address is roz_harvey@bigpond.com

    By Roslyn Harvey Mar 18, 2012

    Dear Roslyn Harvey,
    Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    Also, please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
    http://www.lightinthebox.com/index.php?main_page=return_policy

    And we will need a tailoring period of 15-19 working days and shipping time of 3-8 days. Hope you enjoy your shopping here:)

    By Smile Mar 20, 2012 Was this answer helpful? (0) (0)

  • does this dress come in petite sizes?

    does this dress come in petite sizes. I am 14 top and 8-10 bottom does that qualify for upside down triangle shape?

    By dl thomas Mar 10, 2012

    Dear dl thomas,
    Yes, if the standard sizes don’t work for you, please click on the “Custom Size” box next to the size drop-down menu and enter your measurements. We’ll custom tailor the dress to the exact measurements you provide for an extra charge of only $39.99.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Smile Mar 12, 2012 Was this answer helpful? (0) (0)

  • i was just wondering where does this dress come from?

    hey my name is rayan i would like to ask many questions like 1 ive seen 6 dresses i like for my brotheres wedding and ive seen a gold dress for my mum. my mum was wondering wgere do these dresses come from e.g china , australia

    By rayan Feb 22, 2012

    Dear rayan,
    The dress is come from China. Hope you enjoy your shopping here:)

    By Smile Feb 23, 2012 Was this answer helpful? (0) (0)

  • What color is the model wearing in the online picture?

    What color is the model wearing in the online picture?

    By M Scrivano Feb 22, 2012

    Dear M Scrivano,
    Shown Color: Champagne
    Trim Color: Champagne
    Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Feb 22, 2012 Was this answer helpful? (0) (0)

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