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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Custom..

    Can the chocolate color dress be ordered in custom measurements?? It doesn't give me the options when I try to add it to the cart.

    By kylaborthwick Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry, this dress is not available for custom measurements due to its design. Please look over other similar ones that we do offer such service.
    Thank you for shopping with us.

    By Lucia Jun 19, 2016 Was this answer helpful? (0) (0)

  • shipping

    How long would it take to receive this dress in USA Jacksonville Fl need by June 19

    By Cynthia Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the "add to cart" button.
    Hope you enjoy shopping with us.

    By Vivien May 10, 2015 Was this answer helpful? (0) (0)

  • Color

    Hi I would love to order this dress for my bridesmaids in lilac . But I have been notice different shades of lilac. IS it anyway that you can show me the color before you tailor the dresses beside the color chart ?

    Thanks

    By Tracy Aug 15, 2016

    Reply(1)

    Please input your reply.

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. Thank you for shopping with us.

    By Bo Aug 18, 2014 Was this answer helpful? (0) (0)

  • beading

    Is it possible to not have the beading on the straps?

    By Kristine Aug 15, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Dale Apr 11, 2014 Was this answer helpful? (0) (0)

  • would you please be able to tell me what colour pink the dress is on the picture please, thanks

    like the dress but not sure what colour pink it is?

    By helen Aug 15, 2016

    Reply(1)

    Please input your reply.

    The shown color in the picture is Blushing Pink. You can find this option in the drop down menu. Thank you for shopping with us:

    By Dale Oct 06, 2013 Was this answer helpful? (0) (0)

  • What is the name of the colour that's like a sky blue? Is it ink blue?

    It was posed as a review in a picture

    By Sophie Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry. The blue color shown in the review part is "Pool" in our drop down menu. Hope you enjoy shopping here with us:

    By Dale May 06, 2013 Was this answer helpful? (0) (0)

  • pink

    Hi :
    With this dress, if I order it in grape, will the pink flower detailing on the strap in the picture change colour?
    Thanks

    By Vicky Aug 15, 2016

    Reply(1)

    Please input your reply.

    Yes, the flower color designed on the straps will match the dress color. But beading color will be as pictured no matter which color dress you order. Hope you enjoy shopping here with us:

    By Dale Apr 21, 2013 Was this answer helpful? (0) (0)

  • When I select my height for the custom alteration, do I include the height of my heels?

    Will you make the dress a little longer in order to accommodate heel height or should i add the extra inches of my shoes to the height I specify in the custom alteration section?

    By Kaleigh Aug 15, 2016

    Reply(1)

    Please input your reply.

    To fit high heels, we’ll add an extra 5 cm onto custom-sized floor-length dresses and dresses with trains. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Brenda Feb 17, 2013 Was this answer helpful? (0) (0)

  • Is there anywhere i can see a picture of this dress in red?

    i would like to see if i like the style of the dress in red before i order it.

    By katie Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please kindly see that the photos displayed on our site are everything we currently have. We aim to provide all the information you need on the product pages. We are sorry for any inconvenience caused. Please click the following link for further information about the dress color:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here.

    By Smiley Jan 22, 2013 Was this answer helpful? (0) (0)

  • I wanna ask about shipping and payment for the dress

    Hi I am thinking to buy this dress "Sheath/ Column Halter Floor-length Chiffon Bridesmaid Dress" It's really simple yet attractive.. How much is the shipping fee to Brisbane Australia ? Do you have any extra fee excluding the price of the dress? What if I have some problems with it like size, do I get refund? and lastly do you accept Maestro for payment?? Thankss a lot :

    #

    By Kathy Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Kathy,
    Welcome to lightinthebox.com:

    Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen. Sometimes we have different promotion on the shipping fee. Here is the guide to help you calculate the shipping cost:
    http://www.lightinthebox.com/knowledge-base/c1229/a3018.html

    We don't add extra charge on your order except the dress price and shipping cost. But when the package arrives, your local Customs may charge some import tariff fee. Please consult with your local Customs about this before hand. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
    http://www.lightinthebox.com/knowledge-base/c10/a29.html

    Please be assured that customer satisfaction is our number one priority, and as such, we are pleased to offer a comprehensive return policy covering every item we sell. For more information, please visit the following link:
    http://www.lightinthebox.com/index.php?main_page=return_policy

    Yes, we do accept Maestro for payment. Please find more details about the payment method on the following link:
    http://www.lightinthebox.com/knowledge-base/c1227/a2996.html
    Hope you enjoy shopping here with us:

    By Smile Jul 18, 2012 Was this answer helpful? (0) (0)

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