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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Would it be possible to order this in standard size and then return it if not suitable?

    I am considering this for my bridesmaids but the are all different shapes and sizes so need to try things on to ensure the style would suit each of there shapes. As such, I wouldn't like to custom measure an order incase it has to be returned.

    Thanks

    By Emma Nov 11, 2013

    Please check our return policy:
    http://www.lightinthebox.com/index.php?main_page=return_policy

    Thank you for shopping with us:)

    By Smile Nov 11, 2013 Was this answer helpful? (0) (0)

  • Dress Color Change

    I'm interested in getting this dress in a deep red. I've noticed that the dress comes in both ruby and burgundy. I looked at the other dresses on the site with the same fabric in those colors, and the "reds" seem to be all over the spectrum with some being lighter and some darker. Would you recommend getting this dress in ruby or burgundy to achieve a deeper red?

    By Ariel Sep 16, 2013

    Ruby color is bright red while burgundy is dark red. Please check out the color chart for more precise information:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Dale Sep 16, 2013 Was this answer helpful? (0) (0)

  • About the sizes..

    I was just wondering if the standard sizes are UK or US?

    By Linda Aug 31, 2013

    It's neither UK nor US. Customers are required to measure the bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow. Hope you enjoy shopping with us:)
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3

    By Dale Sep 01, 2013 Was this answer helpful? (0) (0)

  • I was wondering if the Sheath/Column One Shoulder Floor length chiffon evening dress could be just

    Just below the knee length? Or would that ruin the look of the dress. I love the look of the top, but didn't really want a floor length dress.
    Thanks,
    Tania

    By Tania Aug 26, 2013

    This dress is designed go be floor length. The style can't be changed. We also don't recommend you to cut it into knee length. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:)

    By Dale Aug 26, 2013 Was this answer helpful? (0) (0)

  • How much would this dress cost in $NZD?

    I was wondering how much this dress would cost if it was in $NZD because there is no NZ currency on this website for New Zealanders to convert USD$ to...

    And if I had to order a size 20W dress today, would it reach New Zealand before the 26th of May... Please let me know asap!

    By NauNau May 13, 2013

    The price in $NZD depends on the exchange rate of your local bank. Please kindly consult this with your bank. We need 7-9 business days to tailor this dress. We are afraid it can't arrive at you by 26th May. Thank you for shopping with us:)

    By Dale May 13, 2013 Was this answer helpful? (0) (0)

  • I was wondering about the colours of the dresses

    i was wondering if there was any way that you had a picture of the dress in a red. I'm stuck between this dress in a red, and another dress that is red in the picture, and i thought if i could see it, that it would make the decision much easier

    By Nikki reid Apr 24, 2013

    The fabric of this dress is chiffon. The following dress is also made of chiffon and its shown color is red (ruby). Please check if it can meet your satisfaction:
    http://www.lightinthebox.com/cowl-chiffon-sheath-column-floor-length-evening-dress-inspired-by-tia-carrere-at-grammy_p466681.html
    Thank you for shopping with us:)

    By Dale Apr 24, 2013 Was this answer helpful? (0) (0)

  • Can I please get the chiffon color samples for this dress?

    xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    By Susan Apr 16, 2013

    Yes, we do offer chiffon swatches. Please order the color you need on the following link:
    http://www.lightinthebox.com/100-polyester-chiffon-100d-fabric-by-the-yard-many-colors_p444342.html
    Thank you for shopping with us:)

    By Dale Apr 16, 2013 Was this answer helpful? (0) (0)

  • If I order the dress today will it arrive before 27th of April

    I want to order this dress to customise or by size but need it before 27th of April. Is this possible

    By Jennie Apr 08, 2013

    This dress is made to order and we need a tailoring time of 7-9 business days. After that, shipping will take another 3-8 business days. We are afraid time is limited and it's risky for you to count on this dress. Please reconsider and make up your decision as soon as possible.

    By Dale Apr 08, 2013 Was this answer helpful? (0) (0)

  • Will the dress fit really high heels?

    I ordered this dress in a standard size and was now looking for shoes to match but is it long enough for platform high heels? like the ones the model is wearing?

    By Kim Apr 07, 2013

    For standard sizes, the length of the dress will be made without extra 5cm for the fit of high heels. If you want to wear high heels with it, please add the heel height to your hollow to floor length when you choose the size from the size chart. Thank you for shopping with us:)

    By Dale Apr 07, 2013 Was this answer helpful? (0) (0)

  • I'm interested in purchasing this dress for a prom my daughter will be attending.

    She is wants the dress to be gold, however there are no images of the dress in gold. Can we see an image of this dress in the Gold color?

    By Janie Thomas Apr 04, 2013

    Sorry, the pictures shown on our website are all we have now. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Dale Apr 04, 2013 Was this answer helpful? (0) (0)

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