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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Shipping information

    How long after purchase doese it take to get delivered?

    By Risa Mar 23, 2016

    Reply(1)

    Please input your reply.

    Dear Customer,
    Thanks a lot for shopping with us. The Total Delivery Time consists of both the processing time and the shipping time.
    Upon completion of your purchase, the estimated processing and shipping time will be displayed right above the ""add to cart"" button.
    Please contact customer service for professional help. Here is a link on how to contact customer service:
    http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
    After they get your ticket, they will answer your questions within one business day.
    Thank you for shopping with us.

    By LITB CS Mar 24, 2016 Was this answer helpful? (0) (0)

  • Colour/size guide/length

    I am getting married in sept and would like to order two of these for my bridesmaids. Does this definitely come in navy blue? How dark is it? Do you have a picture of this dress in the dark blue?

    I want to order a size 8 and size 10 in these are the sizes the same as high street sizes?

    How long is this dress? From waist to floor?

    By Bridesmaid dres Jun 24, 2014

    Reply(1)

    Please input your reply.

    Only the options on drop down list are available for this dress now. Other colors can't be customized. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    The length of the dress is made according to your hollow to floor size. Different sizes have different skirt length. As long as you order the correct hollow to floor size for this dress, it will fit as pictured in length.
    Hope you enjoy shopping here with us.

    By Bo Jun 24, 2014 Was this answer helpful? (0) (0)

  • This dress I'm enquiring about, I was wondering by any chance am I able to get this in Sky Blue?

    This is the most perfect dress I've found for me being a maid of honour. I know you did do this in sky blue, but for some reason now don't. Hope you can get back to me ASAP.
    Thanks x

    By Victoria lax Apr 08, 2014

    Reply(1)

    Please input your reply.

    It's not available in sky blue color. But you could refer to this color chart and find a similar shade for this dress:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here with us.

    By Dale Apr 08, 2014 Was this answer helpful? (0) (0)

  • Is the colour of this dress closer to the satin colour or the chiffon colour?

    I have the swatch book and the colour I want for my bridesmaids is very close to the stretch satin colour (jade), but the chiffon in jade is much too light. Just wondering which colour this dress would be?

    By Amy Dec 11, 2013

    Reply(1)

    Please input your reply.

    This dress is made according to the chiffon color chart. Thank you for shopping with us:)

    By Dale Dec 11, 2013 Was this answer helpful? (0) (0)

  • Hi, is the daffodil colour yellow? Sounds silly but I'm looking for lemon dresses x

    Hi, is the daffodil colour yellow? Sounds silly but I'm looking for lemon dresses x

    By Tricia Sep 14, 2013

    Reply(1)

    Please input your reply.

    Yes, daffodil is yellow. Please check out this color chart for details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here with us:)

    By Dale Sep 15, 2013 Was this answer helpful? (0) (0)

  • If I see the exact color I want for my dress on another dress is it possible they can match it?

    For example i'm ordering this dress http://www.lightinthebox.com/Sheath--Column-One-Shoulder-Floor-Length-Chiffon-Over-Elastic-Satin-Bridesmaid--Wedding-Party-Dress-FSL0864-_p119009.html and i would like that dress to be the exact color of this dress http://www.lightinthebox.com/Sheath--Column-Strapless-Floor-length-Chiffon-Bridesmaid-Dress_p184542.html

    By ThaisTomomi Jul 22, 2013

    Reply(1)

    Please input your reply.

    Yes, the clover color of this chiffon dress will be similar to the one of #00184542. Slight color difference may be caused by monitor display. Hope you enjoy shopping here with us:)

    By Dale Jul 22, 2013 Was this answer helpful? (0) (0)

  • when it says built in bra is it a standard size or costume to your bust size?

    I have a large bust and really need to know before ordering a dress with built in bras. I have never ordered a dress with one.

    By Daffney Jul 18, 2013

    Reply(1)

    Please input your reply.

    The built-in bra size will match the size you order for the dress. If you order the dress in custom size, the bra will also be custom sized to match your bust measurement.
    Hope you enjoy shopping here with us:)

    By Dale Jul 18, 2013 Was this answer helpful? (0) (0)

  • is it possible to order more than one dress anytime as needed..

    by the way i like most of the dresses on your website and hopefully when i receive my dresses, i will be happy!!!!

    By tat Apr 21, 2013

    Reply(1)

    Please input your reply.

    Yes, you can order as many dresses as you like. If you need any help concerning the purchasing procedure, please contact us via live chat (on the upper right corner of web page). Our sales people will give you professional help. Thank you for shopping with us:)

    By Dale Apr 21, 2013 Was this answer helpful? (0) (0)

  • Hello, can you please tell me whether the colour Regency is more of a purple or a blue?

    The colour swatches on the website seem as though the colour varies quite a bit from each different fabric, I am after a dark purple. Could this dress be made in Grape?

    By Nicole Apr 16, 2013

    Reply(1)

    Please input your reply.

    The first layer of this dress is chiffon. Please check out the color chart of chiffon fabric on the following link to determine which color can meet your needs best:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Dale Apr 16, 2013 Was this answer helpful? (0) (0)

  • i was just wondering is the ruby colour bright or dark red?

    I have been looking at this dress and as it doesn't show you the dress in different colour you just choose the colour you like, my colour scheme is ivory and red the ruby looks ok on the colour chart but just wanted to know how bright and dark it is?

    thankyou

    neena

    By Neena Apr 14, 2013

    Reply(1)

    Please input your reply.

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Dale Apr 14, 2013 Was this answer helpful? (0) (0)

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