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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • colour

    Do you have this product in ivory or champagne or pearl pink? Sorry I just cannot imagine how it looks especially with the gold trimming design. Thank you!

    By C.T Sep 21, 2013

    Trim color will be as pictured no matter which color dress you order. The pictures shown on our website are all we have now. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Dale Sep 22, 2013 Was this answer helpful? (0) (0)

  • Dress

    Could i change the colour of the trim thats on the dress to silver if possible?

    By Emilee Jul 31, 2013

    The trim color is not customize-able. Thank you for shopping with us:)

    By Dale Jul 31, 2013 Was this answer helpful? (0) (0)

  • Is it possible that the chain could come in silver instead of gold

    Is it possible that the chain could come in silver instead of gold

    By Emilee Jul 31, 2013

    Sorry but the trim color will be as pictured no matter which color dress you order.
    Thank you for shopping with us:)

    By Dale Jul 31, 2013 Was this answer helpful? (0) (0)

  • I would like to bring forward the delivery date

    Could you please advise if it's possible to have this dress delivered by next Tuesday and I will cover costs of a courier?

    By Michael Wolley May 09, 2013

    Sorry, this dress is made to order and we need a tailoring time of 10-13 business days. We are afraid we can't make it to arrive on next Tuesday. Hope we can serve you better in the future. Have a nice day!

    By Dale May 09, 2013 Was this answer helpful? (0) (0)

  • When does the '70% off' offer on this dress end/last until? Ans what is the price without the discou

    I was just wondering so that I know when the best time would be to order this dress for my prom in June.

    By Bree Mar 03, 2013

    This promotion is about to end in 23 hours from now on. If you do love it, I suggest you place the order as soon as possible. But we do offer different promotions on different products each month. You can also check back on our website to place the order when price is lower. Hope you enjoy shopping here with us:)

    By dongxiaoyan Mar 04, 2013 Was this answer helpful? (0) (0)

  • could you please sent me a photo of this dress in fucshia, or from another fucshia dress just for ha

    also, the chain is gold in all colours or you can put a silver one?thank you

    By ioanna Feb 20, 2013

    Thanks for your question.
    We are sorry that the trim color will be as picture no matter which color dress you order.
    Please kindly note that the photos displayed on our site are everything we currently have. We aim to provide all the information you need on the product pages. We are sorry for any inconvenience caused. Please click the following link for further information about the dress color:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here.

    By Smiley Feb 21, 2013 Was this answer helpful? (0) (0)

  • Hiya, i was wondering if the side detail could be swapped to the otherside?

    I've noticed some of the review pictures have the side detail on a different side to another.

    By Elizabeth Feb 19, 2013

    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Feb 19, 2013 Was this answer helpful? (0) (0)

  • question

    I am throwing a big NewYears Eve celebration at my house and I want to know, if i order this dress on Friday will i receive the dress in time.

    By Nadege Dec 05, 2012

    Thanks for your question.
    As we require a tailoring period of 7-9 business days and shipping time of 3-8 business days, if you place the order before December 8th and choose expedited shipping, your package should arrive before December 29th.
    Hope you enjoy your shopping here.

    By Smiley Dec 06, 2012 Was this answer helpful? (0) (0)

  • Refund Question

    When will I be receiving my refund for the dress that I ordered. It has been 10 days since you told me that it would be in my account.

    By Shonte Nance Jun 09, 2012

    Dear Shonte Nance,
    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Jun 11, 2012 Was this answer helpful? (0) (1)

  • a question

    Hello, i've ordered a dress and my problem now is that im afraid that this dress will arrive to late for my prom here in Germany. My prom will take place on saturday the 30th of june 2012. will you be able to ship it before then :/ it would be very sa if not.
    Greets

    By Isabella Yesufu May 23, 2012

    Dear Isabella Yesufu,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 15-19 working days and a shipping time of 3-8 days. And we will send an email to notify our customers once their package is shipped.
    For order tracking, please log in to “My Orders” to see if there are track numbers, or you can click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile May 23, 2012 Was this answer helpful? (0) (0)

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