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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • what color do i need to order?

    My color for my bridesmaids dresses is hot pink/ fuscia, like ahe is wearing in the picture next to her measurements. However, i see no match to this color on your color chart. We would like to order this dress but i am unsure of what color to choose. Can you tell me what the name iof that pink is? Thank you!

    By aerial Feb 21, 2013

    Thanks for your question.
    There might be a slight difference between the actual dress color with the picture on our website because of the monitor display. And may be we will call the colors in different way.
    So we may suggest you to order a color swatch to determine which color can match it best.
    http://www.lightinthebox.com/8-Piece-Fabric-Swatch-for-Dresses_p33996.html
    Hope you enjoy shopping here.

    By Smiley Feb 22, 2013 Was this answer helpful? (0) (0)

  • I live in England. Will i have to pay any additional cost (e.g. tax on delivery) at all???

    If I had to pay additional tax, this would put me off ordering.

    By Sarah Jan 18, 2013

    LightInTheBox is based in China. We are a Chinese company happily serving customers all over the world. Therefore anything you buy from us is going to be imported into your country and, in some cases, may be subject to customs or import duties on delivery. Recipients are responsible for any additional charges for customs clearance.

    By Joy Jan 20, 2013 Was this answer helpful? (0) (0)

  • How long will this dress be available?

    Dear Sir/Madame,
    I'm getting married 3/8 next year. But i want to buy this dress for my bridesmaids.
    How long will this dress be available on your site?

    Thank you.

    PS Tried it for myself. Looked quite nice!

    By Stéphanie Block Dec 06, 2012

    Thanks for your inquiry. The offer of the item on our website may change according to the market and the requirement of customer. If you like this dress, hope you can place order earlier and take the chance. Thanks for coming to our website and hope you can enjoy your shopping here :).

    By candy Dec 07, 2012 Was this answer helpful? (1) (0)

  • Roughly how long would it take to order this dress as custom made to australia?

    Roughly how long would it take to order this dress as custom made to australia? My wedding is on the 23rd of feb and would like to know how long it takes to receive a custom made dress? I am looking at ordering 3 dresses.

    By Sarah Sep 09, 2012

    Thanks for asking, Tailoring Time: 7-9 business days Shipping Time: 3-8 business days, so it takes 10-14 business days for you to get it if you choose expedited shipping

    By Smile Sep 10, 2012 Was this answer helpful? (0) (0)

  • Could you please tell me if the flowers on the shoulder strap are removeable? Thanks

    Hi there,

    Could you please tell me if the flower details on the shoulder strap are removable?

    Thanks heaps

    Christine

    By Christine Jul 24, 2012

    Dear Christine,
    The flowers are attached on the shoulder. If you remove them from the dress, it may damage the dress. We don't recommend you to remove them although you can do it.
    Hope you enjoy shopping with us:)

    By Smile Jul 24, 2012 Was this answer helpful? (0) (0)

  • Please can you tell me if this dress can be custom made to be floor length? thanks.

    As one of my bridesmaids would like a floor length dress.

    By Katy Jul 03, 2012

    Dear Katy,
    No, it can only be made as it is in the picture. Suggest you choose another dress instead.
    Thank you for shopping with us:)

    By Smile Jul 04, 2012 Was this answer helpful? (0) (0)

  • colour not in selection

    My colour theme is a mustard yellow. Is it possible to order a colour outside of your selection. if so what is the best way to give you the closest indication of color desired ? eg could I send a picture?

    By mel Jun 11, 2012

    Dear Mel,
    The dress can only be made in the colors listed in the dropdown list.
    Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By Smile Jun 11, 2012 Was this answer helpful? (0) (0)

  • I have decided to get this dress in the same yellow colour for one of my bridesmaids

    For my 2nd bridesmaid I want a different style but same fabric and colour to this dress. Do you have another dress in the same fabric and colour but different style? Thanks.

    By Yvonne Zane Jun 03, 2012

    Dear Yvonne Zane,
    Here is a link for bridemaid dress in chiffon:
    http://www.lightinthebox.com/narrow/chiffon_v1319t0/bridesmaid-dresses_c1773
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile Jun 03, 2012 Was this answer helpful? (0) (0)

  • one of the reviews said there was a £30 delivery fee for each dress.

    please can you confirm if this is the case.

    By jemma Jun 02, 2012

    Dear Jemma,
    We only charge you the item price and the shipping cost. As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
    http://www.lightinthebox.com/knowledge-base/c10/a29.html

    By Smile Jun 04, 2012 Was this answer helpful? (0) (0)

  • can you have the under skirt the same length as the chiffon?

    one of my bridesmaid is 6ft tall so we are unsure whether it will be too short for her.

    By jemma Jun 02, 2012

    Dear Jemma,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. Only if you choose a right size for the dress, the dress will be long enough for the bridemaid. Hope you enjoy shopping here! :)

    By Smile Jun 04, 2012 Was this answer helpful? (0) (0)

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