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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Why is this dress not available in burgundy?

    I have two bridesmaids for my wedding and i would love for them to wear this dress however when i go to select burgundy for the colour for the dress it is not there!?

    By purplemicra08 Jan 31, 2013

    Thanks for your question.
    We are sorry that we do not offer the burgundy color for this dress at this time. It may be something we’ll offer in the future.
    In the meantime, please look over the additional colors and styles we currently have on offer.
    Hope you enjoy shopping here.

    By Smiley Jan 31, 2013 Was this answer helpful? (0) (0)

  • Hi I want ask you how many days delivery is taking beacuse I want buy one but i need it very quickly

    Hi I want ask you how many days delivery is taking beacuse I want buy one but i need it very quickly which mean it doesn't take more than 2 weeks please contact with me as soon as possible

    By ebreakahafed Nov 30, 2012

    Thank you for your inquiry.
    You can see in the specification part: tailoring time 7 to 9 working days and shipping time 3 to 8 working days, so about 3 weeks you can get it because they are made from scratch.
    If you choose expedited shipping method(fastest shipping method here) when you checkout, it takes about 10 to 14working days to you.
    This is the fastest time.
    We are afraid that 2 weeks is a little tight for you, suggest you choose these dresses which takes short time:
    http://www.lightinthebox.com/c/clearance_6051
    Hope you can enjoy shopping here:)

    By Joy Dec 03, 2012 Was this answer helpful? (0) (0)

  • Re:Order Confirmation

    Hello...I. want to know if my order is confirmed and if my payment through my mastercard was accepted....thankyou
    manoamelanie@gmail.com

    By Melanie Belden Oct 20, 2012

    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Oct 23, 2012 Was this answer helpful? (0) (0)

  • Is it possible to have this dress made without the applique?

    Is it possible to have this dress made without the applique?

    By Rata Bowerman May 24, 2012

    Dear Rata Bowerman,
    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile May 25, 2012 Was this answer helpful? (0) (0)

  • My order was stopped because of a measurement question, how do I restart the order?

    Hello, my order number is 1201191302222965 and may be listed under Valerie Vincent. We received an e-mail stating that there was a question about the measurement from the hollow to the floor for this dress. The 53 in measurement was correct. The dress is for a petite woman who is 5ft tall. I measured from the hollow of her shoulder to the floor, this was done correctly? She does not need any extra because she will not be wearing high heels. Thank you and please advise on how to continue.

    By Kathryn Vincent Feb 04, 2012

    Dear Kathryn Vincent,
    So that we may address this matter quickly and conveniently, please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Feb 06, 2012 Was this answer helpful? (0) (0)

  • is there any way to see different colors depicted for this dress?

    my dress size is either 2 or 4 petite. How do I choose if the waist length will fit?

    By wedding july Dec 16, 2011

    Dear wedding july,
    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    For size choosing, please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Smile Dec 16, 2011 Was this answer helpful? (0) (0)

  • se il vestito no a la stola come si puo avere?

    il vestito e molto bello ma mi serve la stola

    By sandra Dec 05, 2011

    Ciao Sandra, il vestito non ha la stola. Ti consiglio di ordinarla separatamente!

    By Alessia Dec 05, 2011 Was this answer helpful? (1) (1)

  • E' possibile avere questo abito colore argento?

    HO un negozio ho già venduto questo abito nel colore argento. E' possibile realizzarlo di quel colore?

    By Serry Dec 04, 2011

    Certo Serry, basta selezionare Argento dalla lista dei colori!

    By Alessia Dec 05, 2011 Was this answer helpful? (0) (1)

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