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  • All | Faqs | Product Description | Shipping or Payment | Customer Service Issue

  • Question moved from review

    Bonjour
    Comment taille la robe ?
    je dois prendre ma taille habituelle ?
    Merci

    by Marjorie Mar 06, 2017

    Reply(2)

    Please input your reply.

    Vous pouvez cliquer sur le bouton de mesure personnalisée

    by hangyu Mar 06, 2017 Was this answer helpful? (0) (0)

    Cher client,
    Vous pouvez consulter nos tableaux de tailles pour trouver l'ajustement correspondant à notre critère et notre grille de taille nous ont indiqué beaucoup de détails dans les informations de ce produit

    by hangyu Mar 06, 2017 Was this answer helpful? (0) (0)

  • Are other colour options availible?

    Hi, I was wondering if this dress could be made in black and the back as a lace up?

    by Preeti Aug 15, 2016

    Reply(1)

    Please input your reply.

    "Only the options on drop down list are available for this dress now. Other colors can't be customized. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1"

    Please feel free to ask if you have further questions.

    by Bo Jul 08, 2014 Was this answer helpful? (0) (0)

  • I found a similar dress to this on your site, but I can't find it now and there are over 22,000.

    Please see photo. Perhaps this dress is discontinued, but if it's still available, I'll buy it today! Thanks so much for your time.

    #

    by Sharnell Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry. Please kindly understand that we don't have the dress that you posted in the picture now. Sorry for inconvenience caused.

    by Dale May 05, 2013 Was this answer helpful? (0) (0)

  • my measurements are 37'' bust 30'' waist, 34.5'' hips and I am only 5'0 what size should I order?

    in your sizing I would be a 10??

    by Heather Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    Size 10 may be a little tight on your bust and waist, you can go with size 12.

    by Joy Jan 20, 2013 Was this answer helpful? (0) (0)

  • This dress is priced at $97.99. Why does it say almost $130 at checkout?

    The dress is advertised at below $100. When I go to check out it says it is almost $130. Why is it different?

    by Crystal Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Crystal,
    Our custom tailoring service for dresses is available for an additional charge of USD 29.39. Sorry for any inconvenience caused.

    by Smile May 11, 2012 Was this answer helpful? (0) (0)

  • Material of dress

    It is described as satin organza. But on the color palette the 2 have very different colors. How will I know what the color will be?

    by Brittany Aug 15, 2016

    Reply(0)

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  • is it possible that the dress can arrive sooner

    i ordered this dress for my wedding held on friday april 6th. new york. i received confirmation that estimated delivery is on this date. is it possible that the dress can arrive sooner or do you have a policy that i can pay additional money to receive the dress faster

    by babygirl Aug 15, 2016

    Reply(0)

    Please input your reply.

  • i ordered this dress for my wedding held on friday april 6th. new york. i received confirmation deli

    i ordered this dress for my wedding held on friday april 6th. new york. i received confirmation that estimated delivery is on this date. is it possible that the dress can arrive sooner or do you have a policy that i can pay additional money to receive the dress faster

    by niomi Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear niomi,
    Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality. While some customers may find their packages arrive sooner than the expected delivery date, please understand that we can only guarantee delivery within our stated tailoring and shipping times.

    by Smile Mar 19, 2012 Was this answer helpful? (0) (0)

  • I love the dress but all the review said it run small. how do i know what size to order

    My wedding is in April so i dont think i would have too much time for alterations.
    it's a way to find out how your sixes run? thank you

    by lili Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear lili,
    Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    by Smile Jan 31, 2012 Was this answer helpful? (0) (0)

  • I love this dress but want it in red. How easily dyeable is the fabric?

    I love this dress but want it in red. How easily dyeable is the fabric?

    by Katheen Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Katheen,
    We do not recommend dying the fabric. Please look over the additional colors and styles we currently have on offer.

    by Smile Jan 17, 2012 Was this answer helpful? (0) (0)

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