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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Help!

    I need this dress by March 15 how fast can I receive it?

    By Chantina Feb 07, 2016

    Reply(1)

    Please input your reply.

    Please finish the selection on drop-down list. Upon completion of your purchase, the estimated processing time will be displayed right above the "add to cart" button. Then it could be shipped out.
    Shipping time depends on the paid shipping method:
    Expedited Shipping: 3-5 business days
    Standard Shipping: 6-8 business days
    Super Saver Shipping: 10-20 business days
    Please check if it could arrive on time for your event.
    Thank you for shopping with us.

    By Vivien Feb 08, 2016 Was this answer helpful? (0) (0)

  • Color

    Is'it possibil to get a Royal blue or dark Royal blue for this dress?

    By Linny Mar 11, 2015

    Reply(1)

    Please input your reply.

    This dress is out of stock now. No color could be made.
    Sorry for inconvenience caused.

    By Dale Mar 12, 2015 Was this answer helpful? (0) (0)

  • Is there any option to have this dress in navy?

    Is this dress available in navy? Thought it was a bit strange that there wasn't an option for navy?

    By Sara Feb 24, 2014

    Reply(1)

    Please input your reply.

    This dress is not available in navy color. Thanks for your inquiry.

    By Dale Feb 24, 2014 Was this answer helpful? (0) (0)

  • it is written"spagetti strap” does it have straps?

    it is written"spagetti strap” does it have straps?

    By MI Nov 16, 2013

    Reply(1)

    Please input your reply.

    Please be kindly noted that it is removable straps. Thank you for shopping with us:

    By Smile Nov 18, 2013 Was this answer helpful? (0) (0)

  • material

    I've just received my swatches through the post loving the colours! but there are three different types of chiffon available, 'chiffon 100D,' 'satin chiffon' and 'velvet chiffon.' The product description just says chiffon, could you please clarify which one it is? Thanks!

    By Devon Oct 15, 2013

    Reply(1)

    Please input your reply.

    The fabric of this dress is chiffon 100D. Thank you for shopping with us:

    By Dale Oct 15, 2013 Was this answer helpful? (0) (0)

  • Question moved from review

    I'm interested in ordering these dresses. I've seen a couple of pictures already posted of other customers in them, but I'd like to see some more in other colours if possible. If anybody has any pictures and can help me with this, please email them to devonjade@hotmail.co.uk : Thanks so much!

    By Y.shire Bride2B Sep 30, 2013

    Reply(1)

    Please input your reply.

    Sorry, the pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. Here is a color chart for your reference:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:

    By Dale Oct 01, 2013 Was this answer helpful? (0) (0)

  • Belt?

    Hi! im just wondering if the belt is removable?

    By JBB Sep 21, 2013

    Reply(1)

    Please input your reply.

    The belt is not removable. Thank you for shopping with us:

    By Dale Sep 22, 2013 Was this answer helpful? (0) (0)

  • Can I get colour samples?

    How do I go about ordering colour samples?

    By Dom Sep 03, 2013

    Reply(1)

    Please input your reply.

    Here is a swatch book:
    http://www.lightinthebox.com/8-Piece-Fabric-Swatch-for-Dresses_p33996.html
    Thank you for shopping with us:

    By Dale Sep 03, 2013 Was this answer helpful? (0) (0)

  • Is it possible to order extra material for the dress?

    I would like to order this dress, but am wondering if it's possible to order extra material in the same shade/color.

    By Bethany Aug 12, 2013

    Reply(1)

    Please input your reply.

    If you want to buy extra fabric, please contact with customer service once your order is placed. Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Aug 12, 2013 Was this answer helpful? (0) (0)

  • how do I put measurements in for the made-to-order model made to exact measurements

    Hi, please can you tell me how I put the measurements in for a made-to-order dress as both my bridesmaids are smaller on the bust than your smallest size 2
    thanks

    By Tracey Aug 05, 2013

    Reply(1)

    Please input your reply.

    Thanks for your inquiry. Sorry to say that we don't offer customization service for this dress.
    Would you mind coming to our livechat to ask our sales rep to introduce some similar dresses which can be customized?
    https://server.iad.liveperson.net/hc/2383438/?cmd=file&file=visitorWantsToChat&site=2383438&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a&referrer=http%3A//www.lightinthebox.com/sheath-column-sweetheart-floor-length-chiffon-and-satin-bridesmaid-dress-with-cascading-ruffles_p438462.html

    By Amy Aug 05, 2013 Was this answer helpful? (0) (0)

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