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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Can I order extra fabric from you to add straps to dress, and how do I do this?

    Can I order extra Chiffon fabric to make straps? and how do I do that?

    By Jamie-Lee Oct 28, 2014

    Reply(1)

    Please input your reply.

    If you want to buy extra fabric, please contact with customer service once your order is placed. Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Bo Oct 28, 2014 Was this answer helpful? (0) (0)

  • Extra Flowers

    Is it possible to have extra flowers added to this dress or made and supplied with the dress?

    By Fi Sep 16, 2014

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Bo Sep 16, 2014 Was this answer helpful? (0) (0)

  • How do I order color swatches of fabric

    I need to be sure color is right. How do I order just fabric samples?

    By Laquatta Jun 14, 2014

    Reply(1)

    Please input your reply.

    Sorry, but we don't sell the samples of the fabric.
    You can check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us.

    By Bo Jun 16, 2014 Was this answer helpful? (0) (0)

  • Do you provide swatches for the fabric and colours?

    If not is there a swatch book that we can purchase?

    By mystixjj May 25, 2014

    Reply(1)

    Please input your reply.

    You can refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us.

    By Bo May 25, 2014 Was this answer helpful? (0) (0)

  • Custom Measurements and Duty Taxes

    Hi, I was wondering if I should measure my height in barefoot for this dress. I am thinking of wearing this dress to prom and I wasn't sure if I was going to go in high heels or flats. When I give you the measurements, will the the dress be floor-length when I am barefoot?

    Also, I live in Canada and I heard that there may be possible duty taxes that I will have to pay. Do you have an estimate of approximately how much I would have to pay? A lot of reviews have said that they were charged a lot for taxes.

    Thank you for your time.

    By Lisa Apr 03, 2014

    Reply(1)

    Please input your reply.

    If you order in custom measurements, an extra 5cm will be added on the length to help you fit high heels. So you just need to measure in bare feet.

    The tariff charge depends on the import policy of your country. We are located in China. Please consult with your local Customs about such policy. Thank you for shopping with us.

    By Dale Apr 04, 2014 Was this answer helpful? (0) (0)

  • Colour gold

    i would like to see if some one has bought this dress in gold colour and how does it look as i would like to buy 4 for my bridesmaid.

    Thanks

    Alexandra

    By Alex Oct 18, 2013

    Reply(1)

    Please input your reply.

    Our customers haven't posted their gold dress now. Here is a color chart for your reference:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Hope you enjoy shopping here with us:)

    By Dale Oct 21, 2013 Was this answer helpful? (0) (0)

  • Can the flower on the side of the dress be removed before ordering?

    The flower on the side of the dress makes it a little bit childish, but its is a beautiful dress either way. :)

    By Anna Sep 24, 2013

    Reply(1)

    Please input your reply.

    Please kindly understand that the flower can't be removed. I have found two similar style without flowers:
    http://www.lightinthebox.com/sheath-column-sweetheart-floor-length-chiffon-and-satin-bridesmaid-dress-with-cascading-ruffles_p438462.html
    http://www.lightinthebox.com/sheath-column-sweetheart-chiffon-evening-dress_p605527.html
    Hope you enjoy shopping here with us:)

    By Dale Sep 24, 2013 Was this answer helpful? (0) (0)

  • Is it possible to add sleeves to this dress?

    Really like the dress but would like sleeves of some fashion added.

    By Claire Aug 27, 2013

    Reply(1)

    Please input your reply.

    Sorry, the design of this dress is not changeable. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:)

    By Dale Aug 27, 2013 Was this answer helpful? (0) (0)

  • Hi, I was wondering how many layers there are?

    I'm worried the pearl pink may look see through if under direct sunlight..

    Is there a photo of the dress in pearl pink?

    Thank you.

    By Iris Aug 01, 2013

    Reply(1)

    Please input your reply.

    This dress is fully lined and not see trough under sunlight. Don't worry. The pictures shown on our website are all we have now. We will improve our service in the future to provide more information for you. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    Thank you for shopping with us:)

    By Dale Aug 01, 2013 Was this answer helpful? (0) (0)

  • Photo

    Hi,

    Do you have a photo of this dress is jade? or another similar dress fabric in jade?

    By Laura Jun 06, 2013

    Reply(1)

    Please input your reply.

    Sorry that we don't have photos of this dress in Jade color. You can find the color shade on the color chart:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    Or you can check on the following chiffon dress which has shown color of Jade:
    http://www.lightinthebox.com/A-line-One-Shoulder-Chiffon-Knee-length-Bridesmaid-Homecoming-Dress_p54025.html
    Hope you enjoy shopping here with us:)

    By Dale Jun 06, 2013 Was this answer helpful? (0) (0)

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