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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Have you stopped colour in pool?

    Hi, I ordered a couple of these dresses from you for my bridesmaids in the colour pool, I'm trying to order another one but I can't get it in pool, have you stoped doing that colour?

    By Francesca Oct 31, 2014

    The "blue" option on drop down list is pool color shown in the picture.
    Sorry for confusion caused.

    By Dale Nov 03, 2014 Was this answer helpful? (0) (0)

  • Question moved from review

    I was wondering if I could get the dress made just like picture but without the beading?

    By Karmie Jan 28, 2014

    Please kindly understand that the dress will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Dale Jan 28, 2014 Was this answer helpful? (0) (0)

  • Delivery and sizing

    How much for it to have it delivered in Australia? and im a size 6-8 australia size and is size 4 safe for me to order? i will need this dress before june 20 i was wondering when should i need to buy this to have it delivered on time

    By moon May 09, 2013

    We need 10-13 business days to tailor this dress. If you order now and pay for expedited shipping, you may receive the order before June 20. Here is a link for your reference about how to calculate shipping cost:
    http://www.lightinthebox.com/knowledge-base/c1229/a3018.html

    Our size chart may be a little bit different from your local sizes. Customers are required to measure the bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow. Hope you enjoy shopping with us:)
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3

    By Dale May 09, 2013 Was this answer helpful? (0) (0)

  • What is the colour of the dress in the picture?

    I was wondering what colour the dress is shown in?

    By Michelle Mar 30, 2013

    Please be kindly noted that shown color is pool.
    Thank you for shopping with us:)

    By Smile Mar 31, 2013 Was this answer helpful? (0) (0)

  • I would like the bust line to be high enough not to show cleavage, if I do custom made how do I go

    measuring to make sure the top of the dress is covering my cleavage?

    By Ruthanne Spragu Mar 30, 2013

    please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Thank you for shopping with us:)

    By Smile Mar 31, 2013 Was this answer helpful? (0) (0)

  • Hey! Is it possible to have the beading on this dress in gold, not silver?

    Hey! Is it possible to have the beading on this dress in gold, not silver?

    By Lydia Feb 22, 2013

    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Feb 25, 2013 Was this answer helpful? (0) (0)

  • Hello, Is it possible to have a colour swatch for Chiffon material please :)

    Hello, I have ordered my wedding dress from LITB and loved it!! not I am back from my bridesmaids dresses. I have found one that I Love and the girls agree on too!! Win! :) but Is it possible to get a colour swatch sample? I am looking for a colour that is closest to Cadburys Purple and am torn between Grape and Regency for the chiffon dresses. Also I need the sample to take to the florist to match the flowers perfectly, please I dont mind paying for it. This will also rest my future mother in laws mind :) thank you

    By Lorna R Feb 12, 2013

    Thank you for your support and inquiry. We have swatches for you: http://www.lightinthebox.com/Satin--Chiffon--Taffeta--Organza--Matte-Satin--Elastic-Woven-Satin--Silk-Like-Satin-Swatch_p84823.html. Hope you enjoy shopping here!

    By Janey Feb 13, 2013 Was this answer helpful? (1) (0)

  • I am pregnant, and plus sized...

    can the dress be customized so that the fall starts immediately under the bust line?

    By Cessy Dec 03, 2012

    Thanks for your inquiry. we can offer the custom measurements for this dress, but please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. Thanks for coming to our website and hope you can your family can have a lovely day.

    By candy Dec 03, 2012 Was this answer helpful? (0) (0)

  • If I buy it today, when will I receive it? I live in URUGUAY SOUTH AMERICA, I need to receive dec 20

    I need this dress for dec 20th., 2012, please inform if you I could receive it on that date. What kind of shipping do you use? how much have I pay for shipping with tracking number included? From where do you ship dress. What type of material is? Does it stretchs? What size do is the best for me? My measurements are: bust 119 cms., waist 110cms., hips 127cms and my total height is 1m70 cms without heels. I hope to receive as soon as possible your answer, thanks

    By SENORA SANDRA Nov 14, 2012

    This is the time needed for this dress,
    Tailoring Time: 7-9 business days
    Shipping Time: 3-8 business days
    Hope you enjoy your shopping with us.

    By Smile Nov 15, 2012 Was this answer helpful? (0) (0)

  • Beads

    What color the beads will be if I order in the Silver Color? This is for my Silver Aniversary. Will be here in USA before November 30TH?

    By Lete Nov 06, 2012

    The color of the beeds will still be in silver. And it could arrive to you if you order it very soon and choose expedited shipping method. Hope you enjoy your shopping with us.

    By Smile Nov 06, 2012 Was this answer helpful? (1) (0)

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