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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I want to know if I can give my exact measurements?

    I need to know if I can give my exact measurements after I have placed the order on line?

    thanks for your reply so I can place the order soon.

    By Mayline Lagazo Nov 30, 2014

    Sorry, this dress is not available for custom size due to its design. Please look over other similar ones that we do offer such service. Thank you for shopping with us.

    By Bo Nov 30, 2014 Was this answer helpful? (0) (0)

  • Sheath/Column Sweetheart Floor-length Chiffon Evening/Prom Dress With Crystal Detailing #00411974

    Hello,

    I am looking to purchase dress #00411974 on Friday 13th June, for an event taking place on Friday 27th June. Is this enough time for the dress to get to me in time?

    I look forward to hearing from you. :)

    By Andrea Jun 11, 2014

    Tailoring & Handling Time: 15-25 business days
    Shipping Time (Expedited): 3-5 business days
    So it takes 18 to 30 business days to arrive you. We are sorry but it won't arrive you on time. It's a great pity that the time is not enough. Next time please come to us earlier.

    Hope you enjoy shopping with us.:)

    By Rita Jun 11, 2014 Was this answer helpful? (0) (0)

  • strap sleeve

    Can you sew strap sleeve for this dress ??
    like http://www.lightinthebox.com/A-line-V-neck-Knee-length-Chiffon-Bridesmaid--Wedding-Party-Dress--HSX155-_p22563.html

    By afaf Apr 16, 2014

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Dale Apr 16, 2014 Was this answer helpful? (0) (0)

  • I wish to have this shipped out to me DHL can you do this. I will pay all expenses

    Also can you confirm the dress that is displayed is this pink or yellow. I want the exact colours. Thank you E. Long

    By Elaine Long Dec 11, 2013

    For the shown color, please order print. For expedited shipping, we may use DHL or UPS to deliver your order. If you prefer DHL, please tell our customer service after you place the order.

    Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.


    By Dale Dec 11, 2013 Was this answer helpful? (0) (0)

  • Regarding shipping to Malta

    Hi, i would like to have this dress in Malta, in size 8 by next Friday. Do you think it is possible please? Thanks

    By Anita Nov 28, 2013

    This dress is made to order. We are afraid it won't arrive at you on time. Thanks for your inquiry.

    By Dale Nov 28, 2013 Was this answer helpful? (0) (0)

  • Can I purchase extra material?

    I would like to sew on some sleeves for a church wedding. If I purchase this dress, would I be able to purchase an extra meter of the same material, please? Unless I can purchase a custom made dress with sleeves. Thanks.

    By Laura Nov 12, 2013

    You can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.
    Thank you for shopping with us:)

    By Smile Nov 12, 2013 Was this answer helpful? (0) (0)

  • Do you have a bolero which matches this dress?

    I need this dress for a church wedding. Do you have a scarf / bolero / some other form of covering the shoulders, please?

    By Laura Oct 28, 2013

    Please be kindly noted that how about the ones on the following page?
    http://www.lightinthebox.com/c/fur-wraps_4690
    Thank you for shopping with us:)

    By Smile Oct 28, 2013 Was this answer helpful? (0) (0)

  • Is this dress available in custom sizing? One part of the page says yes, another says no.

    I am an in between size with my waist, hips and bust and would require a combination on size. Can this be done?

    By Prim Aug 20, 2013

    We are sorry that this dress is not available in custom sizes due to its design.
    Thank you for shopping with us:)

    By Dale Aug 20, 2013 Was this answer helpful? (0) (0)

  • Colour

    Hi, I think this dress would be absolutely stunning in royal blue. Is it possible to have this dress made in this colour? I know the option is not available, but I note there is this material and colour available for other dresses and it would be awesome if that can be adapted for this dress. Thank you!

    By Janice Jul 09, 2013

    Please kindly understand that royal blue is not available for it due to the design. Sorry that we can't make it in that color. We do have some similar designs which are available in more colors:
    http://www.lightinthebox.com/ns/sheath-column_v1260t0/strapless_v1272t0/floor-length_v1282t0/criss-cross_v1948t0+ruching_v1950t0/special-occasion-dresses_c2048
    Hope you enjoy shopping here with us:)

    By Dale Jul 09, 2013 Was this answer helpful? (0) (0)

  • Fabric

    Is the dress made of 100% silk?

    By Ilaria Jun 24, 2013

    The fabric of this dress is chiffon, not silk. Chiffon material is made of polyester. Thank you for shopping with us:)

    By Dale Jun 24, 2013 Was this answer helpful? (0) (0)

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