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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Is it possible to get this dress with a lace-up back instead of the zipper?

    Also, the color of the dress looks like a cream/off white color, and seems lighter than your other dresses in champagne. Is it a darker color?

    By Natasha Apr 25, 2014

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it. Color difference may be caused by monitor display.
    Thank you for shopping with us.

    By Dale Apr 27, 2014 Was this answer helpful? (0) (0)

  • Colour

    Hi, is it possible for me to get it made in the colour black but have the strips on the bust cream? so the opposite in the as seen in the picture? Thnkoyou

    By Mel Jul 11, 2013

    This dress is only available in the shown color now due to the design.
    Thank you for shopping with us:)

    By Dale Jul 11, 2013 Was this answer helpful? (0) (0)

  • Just wondering if this dress would get to QLD Australia by 7 June if I order in the next 24hrs?

    I have a wedding to attend on the 9th of June and LOVE this dress... Just a bit worried it won't arrive in time... How long does shipping usually take to come to Queensland Australia?
    Thanks

    By Jacquelyn May 22, 2013

    Sorry, this dress is made to order and we need a tailoring time of 15-25 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale May 22, 2013 Was this answer helpful? (0) (0)

  • Why is this dresses taloring time longer than special occasion dresses?

    Tailoring on this dress 15-20 days and 7-9 day on special event dresses. Why such a difference

    By Salem Apr 24, 2013

    Please kindly understand that different dresses have different style and design. The tailoring time will be different. Please place the order ahead of schedule to ensure the on time arrival. Hope you enjoy shopping here with us:)

    By Dale Apr 24, 2013 Was this answer helpful? (0) (0)

  • Hey, i just ordered this dress in an 8 and im worried it will bw too big at the bust,

    Should I worry about it as i measured 85cm in the bust but all my other measurements were of a size 8. Should it be ok?

    By Sharayah Apr 23, 2013

    If your bust is 85cm, size 8 may be 5cm larger for your bust area. But as your other measurements fit for size 8 well, you can alter the bust area when you receive the dress. Thank you for shopping with us:)

    By Dale Apr 23, 2013 Was this answer helpful? (1) (0)

  • If I live in the U.S., what are the chances that the dress will arrive before May 18th?

    I understand that it needs to be tailored but if it is closer to the 15 days, there is a chance that it could make it. How often do the dresses take the 15 days, rather than the 25?

    By TG Apr 23, 2013

    Please kindly understand that even if we manage to make this dress in 15 business days, shipping will take another 3-8 business days. Time is quite risky for you to count on this dress. We suggest you buy a dress locally or choose another one which has shorter tailoring time. Thank you for shopping with us:)

    By Dale Apr 23, 2013 Was this answer helpful? (0) (0)

  • Postage

    Hi there,

    Will I receive this in time for May 4 if it was posted to Brisbane, Australia?

    By Eva Apr 08, 2013

    Sorry, this dress is made to order and we need a tailoring time of 15-30 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Apr 08, 2013 Was this answer helpful? (0) (0)

  • Can you return items if they are on sale?

    Will I get store credit or my money back if possible. I want to order to dresses and see which one looks better one, but they are both on sale. Is that at all possible

    By Anna Feb 18, 2013

    Thanks for your question.
    Here is our return policy in detail:
    http://www.lightinthebox.com/index.php?main_page=return_policy
    Hope you enjoy shopping here.

    By Smiley Feb 19, 2013 Was this answer helpful? (0) (0)

  • If I order the dress tomorrow with expedited shipping what is the absolute fastest it could get here

    I have to fly to a ball on February 14 and I was wondering if I order this on January 27 what are the chances that it could get to me in time?

    By Jordan Skeen Jan 26, 2013

    Thanks for your question.
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 20-23 business days and a shipping time of 3-8 business days. We are sorry to say that if you placed the order on January 27, the package cannot reach you by February 14 as you requested.
    Hope you enjoy shopping here.

    By Smiley Jan 28, 2013 Was this answer helpful? (0) (0)

  • dress in photo?

    What is the colour of the dress in the photo?

    By Cassie Jan 17, 2013

    Thank you for inquiry. The shown color in the picture is champagne. Hope you enjoy shopping here!

    By Janey Jan 18, 2013 Was this answer helpful? (0) (0)

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