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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • If I order this dress tomorrow, Could I get it before May 20th (shipping to Japan)?

    If I order this dress tomorrow, Could I get it before May 20th (shipping to Japan)?
    I would probably need custom measurements as well

    By Roxy Apr 11, 2014

    Reply(1)

    Please input your reply.

    Tailoring & Handling Time: 15-17 business days
    Shipping Time (Expedited): 3-5 business days
    So it takes 18 to 22 business days to arrive you after order placed.
    If you order now, you can get it before May 20th.

    Hope you enjoy your shopping with us.:)

    By Rita Apr 12, 2014 Was this answer helpful? (0) (0)

  • if i order this dress on august29 or 30 what would be the latest date i would receive it?

    i'm needed it before sept.14 would it be back by then

    By dee Aug 29, 2013

    Reply(1)

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    Tailoring will take 7-9 business days. Delivery takes another 3-8 business days. We are afraid it may not arrive by September 14. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Aug 29, 2013 Was this answer helpful? (0) (0)

  • If I order this dress now, will I get it before Aug 25th

    If I order this dress now, will I get it before Aug 25th

    By Avis Jul 30, 2013

    Reply(1)

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    Yes, if you order now and pay for expedited shipping, you may receive the order before 25th August. Hope you enjoy shopping here with us:)

    By Dale Jul 30, 2013 Was this answer helpful? (0) (0)

  • time of arrival

    If I order this dress now will I get it the first week of December?9 Dec.3- Dec6. It is for a special occasion. Thank you, Yvonne

    By Yvonne Johansen Nov 12, 2012

    Reply(1)

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    Thank you for your inquiry. After you place the order we will need a tailoring period of 7-9 working days and shipping time of 3-8 working days. Hope you enjoy your shopping here :)

    By Smile Nov 12, 2012 Was this answer helpful? (0) (0)

  • Can I see the dress in a different colour on the website?

    Can I see the dress in a different colour on the website?

    By Caroline Aug 30, 2012

    Reply(1)

    Please input your reply.

    Dear Customer

    we only have picture for the one color shown, but we sell it for more colors:)
    here is a link of our color chart
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1
    you can check color here and decide the color you want to buy

    Enjoy your shopping:)

    By lynn Aug 30, 2012 Was this answer helpful? (0) (0)

  • I do not wear sleeveless dresses.

    Can sleeves be added to a dress? Or in cases where sleeves are capped, can they be made longer?

    By GF Jul 01, 2012

    Reply(1)

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    Dear customer,
    No, the dress can only be made as it is in the picture.
    Thank you for shopping with us:)

    By Smile Jul 03, 2012 Was this answer helpful? (0) (0)

  • I love the look of this dress however i would like it below the knee.

    for custom measurements how do i tell you how long to make it?

    By Tina Jones Feb 21, 2012

    Reply(1)

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    Dear Tina Jones,
    We use the hollow to the floor measurement to determine where the knee is and then cut the correct length according to the dress design. See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Smile Feb 22, 2012 Was this answer helpful? (0) (0)

  • What if I want to change the color of my dress the next day after the order was placed ?

    I placed an order today, but I think I like the Matte version of the champagne color

    By Patricia Chavez Jan 06, 2012

    Reply(1)

    Please input your reply.

    Dear Patricia Chavez,
    Dear jinah kim,
    If you have not paid for your order yet, there is no need to contact us to cancel or change it. We never begin processing an order until we receive a payment from the customer, so you can easily cancel the order yourself through My Orders at any time.

    If you have already paid for your order and wish to cancel or change, please contact customer service as soon as possible. Please log in to "My Orders" and click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day.

    By Smile Jan 08, 2012 Was this answer helpful? (0) (0)

  • Размер?

    Скажите, пожалуйста, на российский размер 48 подойдет размер 10 или 12? Не могу правильно подобрать((((

    By Анастасия Aug 08, 2014

    Reply(1)

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    Our size chart may be a little bit different from your local sizes. Customers are required to measure the bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow.
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping with us.

    By Lucy Aug 09, 2014 Was this answer helpful? (0) (0)

  • si lo pido ahora me llegaria para el 11 de octubre y vendeis tela aparte ? igual

    por fabor contestarme claro si me lo podeis hacer para el 11 de octubre la ultima vez os retrasasteis y no lo pude usar para la boda

    By juana Sep 02, 2012

    Reply(1)

    Please input your reply.

    Estimado/a Cliente,
    En relación a su consulta, le explicaríamos que para cada compra en nuestra página necesita un plazo de tramitación y un plazo de envío.
    Una vez confirmemos su pago, este producto necesita 7-9 días laborales de preparación, y luego lo recibirá en 3-6 días laborales(plazo de envío).
    Atentamente tus amigos de Lightinthebox.com

    By Rebeca Sep 11, 2012 Was this answer helpful? (0) (0)

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