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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Lenght

    I want to know how long the dress is (inches) with the model height in the dress?

    By Window Shopper Jan 02, 2014

    The waist to hem length of this dress is 50cm. For other sizes, the length will change a little.
    Hope you enjoy shopping here with us:)

    By Dale Jan 02, 2014 Was this answer helpful? (1) (0)

  • What size will it be if the person wears a similar dress in france size 38 or have the following

    measurements,waist=38,bust=38,hips=41 or 42.can you please help me?thank you.

    By FELIX May 06, 2013

    Sorry that the standard size may not fit you well. In your case, I suggest you order this dress in custom measurements so that we can tailor it fit you well. Please click "Custom measurements" and then fill in your bust, waist, hips and hollow to floor sizes for our tailor. Hope you enjoy shopping here with us:)

    By Dale May 06, 2013 Was this answer helpful? (0) (0)

  • does the dress come with the jacket as well please? i want to know if i av to buy it separately

    that is if i av to buy it separately

    By irene Nov 16, 2012

    Thanks for asking, this dress comes with the jacket.

    By Smile Nov 16, 2012 Was this answer helpful? (1) (0)

  • misinterpretation

    i saw a dress with the caption 'sheath/column sweetheart short/mini t-shirt taffeta wedding dress but the product description says the fabric is satin. can u pls clarify it?

    By myra Sep 12, 2012

    Thank you for your inquiry. the material is Taffeta. Hope you enjoy your shopping here:)

    By Smile Sep 12, 2012 Was this answer helpful? (0) (0)

  • if i want to but this dress, will I pay the import tax

    if i want to but this dress, will I pay the import tax ?

    By kishi Jul 18, 2012

    Dear kishi,
    As with any international shipment, taxes are charged (if any) by the local customs office in the recipient country. We have included a page on our site to inform customers about their responsibility for any taxes that might be charged on delivery. Please understand that every country has different policies regarding this and that we cannot predict or control this charge. Please refer to the following link:
    http://www.lightinthebox.com/knowledge-base/c10/a29.html

    By Smile Jul 18, 2012 Was this answer helpful? (0) (0)

  • your dress quality is so good.

    I feel that the dress quality so good.

    By kishi Jul 18, 2012

    Dear kishi,
    Thank you very much for your compliment. Our dresses are made by professional tailors with first-class fabrics and techniques. So please be assured, the actual dresses will look just like what you see in the pictures.

    By Smile Jul 18, 2012 Was this answer helpful? (0) (0)

  • how lng is dress going to be on offer can i reserve this dress

    my bust measures 34dd not very sure of the other measurements if i order a size ten will it fit me dress colour champagne

    By susan rodger Jun 22, 2012

    Dear susan rodger,
    Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart [link to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2] to determine which size will fit you best.

    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]

    By Smile Jun 25, 2012 Was this answer helpful? (1) (0)

  • can i order dress now and pay tuesday when i get paid

    how long does dress come when i order is it possible order nw and pay tuesday

    By susan rodger Jun 22, 2012

    Dear susan rodger,
    Yes, you can place the order and pay for it a few days later. And we will need a tailoring period of 13-16 working days and shipping time of 3-8 days. Hope you enjoy your shopping here :)

    By Smile Jun 25, 2012 Was this answer helpful? (0) (0)

  • a question

    If I ordered the dress, what is the quickest I could get it delivered if I do not need it custom made?

    By Cindy Apr 18, 2012

    Dear Cindy,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 17-22 working days and a shipping time of 3-8 days.

    By Smile Apr 18, 2012 Was this answer helpful? (0) (0)

  • I ordered this dress in my normal size with no custom measurments. Why does it take a month to ship?

    It says it is not shipping until 2/16 and I ordered it on 1/16.

    By Stacy Gregory Feb 06, 2012

    Dear Stacy Gregory,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 24-28 working days and a shipping time of 3-8 days.

    By Smile Feb 07, 2012 Was this answer helpful? (0) (0)

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