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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Can this dress be made with shoulder straps?

    Can this dress be made with shoulder straps?

    By Michelle Nov 12, 2013

    Reply(1)

    Please input your reply.

    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Thank you for shopping with us:)

    By Smile Nov 12, 2013 Was this answer helpful? (0) (0)

  • How to measure

    You say to measuse my height on bare feet but I will be wearing 12 cm heels and i dont want them to be visible. I want the dress to be exactly on the floor just like the picture. Should I include the 12 cm in the measurment or not?

    By Georgia Jul 10, 2013

    Reply(1)

    Please input your reply.

    This dress is not available in custom size due to the design. But the length in our size chart will fit a 3" heel. If you want to wear 12cm heels, please add 5cm to your hollow to floor length when you choose the size.
    Thank you for shopping with us:)

    By Dale Jul 10, 2013 Was this answer helpful? (0) (0)

  • Can this dress be custom made? There isn't a tick box for it.

    I want to order this for a 83cm bust, 68cm waist, 90cm hip, height 162cm with 135cm hollow to floor. What size would you reccommend please?

    By Jody Haddrill Feb 11, 2013

    Reply(1)

    Please input your reply.

    Thanks fro your inquiry. Due to the design, we can offer the standard size now. It's highly suggested that you do the measurement firstly according to our measuring guide. Please take your measurements of bust size, waist size, hip size and hollow to floor size ( with your heel height ) first following our size chart which can be found at the page. And then choose the size according to our size chart. Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Feb 12, 2013 Was this answer helpful? (0) (0)

  • I would like to know if shipping to South Africa is free as advertised?

    If shipping is not free, what will the cost be?

    By Sherilee Feb 06, 2013

    Reply(1)

    Please input your reply.

    Shipping rates differ from country to country. It depends on the weight of the package, the distance to the shipping address, and the shipping method chosen.
    You can calculate the cost by following these steps:
    1. Add the item you want to your shopping cart.
    2. Open your Shopping Cart page and scroll down to “Estimate Shipping Costs.”
    3. Use the Ship to: drop-down menu to choose your country of delivery for a more accurate calculation of your shipping costs.
    Thank you for shopping with us:)

    By Smile Feb 06, 2013 Was this answer helpful? (0) (0)

  • Just wanting to know if this dress would suit a bigger person with the zip and the lace up

    I am a bigger girl and just wanting to know if this would suit a bigger person with the zip up and lace up at the back

    By Jaimee Hollings Dec 22, 2012

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    This dress has sizes up to 16W, please check this size chart to see if there is a correct size for you:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2
    Hope you can enjoy shopping here.:)

    By Joy Dec 23, 2012 Was this answer helpful? (0) (0)

  • Bonjour, cette robe est elle disponible sur mesure ?

    Est il possible d'avoir une paire de bretelles amovibles ?

    By Ninon95 Jan 12, 2016

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Madeline Jan 13, 2016 Was this answer helpful? (0) (0)

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