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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • if i pay this dress today 3rd august would it arrive before the 20th of august as i have an event to

    go to on that day and would like to wear this dress.

    By selina Aug 03, 2014

    Sorry, this dress is made to order and requires a tailoring time of 7-9 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. Hope we can serve you better in the future. Have a nice day!

    By Bo Aug 03, 2014 Was this answer helpful? (0) (0)

  • It is possible to order a custom for just the bust size?

    I am ordering a dress for my prom, I want to order a size 12 dress but I have a 41" bust. Is it possible to order for just the bust size? I would order the whole dress custom to size but I don't think it would be here a week before May 16th if it may need any alterations. I love to hear feedback soon please.

    By Cayla Apr 06, 2014

    In your case, you have to order it in custom measurements.
    Please click "Custom measurements" and then fill in your bust, waist, hip, hollow to floor and height sizes for our tailor. Hope you enjoy shopping here with us.

    By Dale Apr 06, 2014 Was this answer helpful? (0) (0)

  • Shipping speed

    If I ordered this dress today (11 March) in a ready-to-wear size/color, would it arrive by 22 March?

    By Moe Mar 10, 2014

    Yes, if you order ready-to-wear options today and pay for expedited shipping, you will receive it by March 22. Thank you for shopping with us.

    By Dale Mar 10, 2014 Was this answer helpful? (0) (0)

  • Hi, If i order this dress on size 6 by tomorrow, would be possible I get it by october 11th?

    Hi, If i order this dress on size 6 by tomorrow, would be possible I get it by october 11th?

    By Giselle. Sep 09, 2013

    Tailoring will take 7-9 business days. If you buy on 10th September, it will arrive by October 11th. Hope you enjoy shopping here with us:)

    By Dale Sep 09, 2013 Was this answer helpful? (0) (0)

  • If getting the dress custom made to size - how small can the custom sizing be? Is there a limit?

    I am looking to order 7 dresses in this design for my bridesmaids in February 2014.
    I have already ordered and received one and I was so happy with it - Great quality materials - Great beading work and Great Quality sewing!
    The problem is that each bridesmaid is a different shape/size - it's a relief knowing that i can order the dress in custom sizing (which i will be doing)
    However, one of them is a junior bridesmaid - She is only 9 years old so she's not yet developed in the chest and she would be approx a size 8 in childrenswear. I would rather her dress is like all the others - Will this look okay with the design on the neckline? Is it possible to make the neckline a little different for her? Not dramatically different - still the same style, but to accomodate for the fact that she will be lacking size where the other girls will be able to fill out the dress more..

    By Litsa Aug 12, 2013

    The smallest custom size available is bust 21", waist 20", hips 20", hollow to floor 22" and height 35". Please measure the girl up and check if custom size can be made for her.

    The neckline design of this dress can't be changed. You may add spaghetti straps on the dress when you receive it or you may choose a similar Junior bridesmaid dress on this link for her:
    http://www.lightinthebox.com/narrow/floor-length_v1282t0/chiffon_v1319t0/junior-bridesmaid-dresses_c1987
    Thank you for shopping with us:)

    By Dale Aug 12, 2013 Was this answer helpful? (0) (0)

  • Hi I need this dress by August 21... Is this possible?

    Hi I need this dress by August 21... When is the latest I should place my order?

    By Sam Jun 30, 2013

    We need 7-9 business days to tailor it. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days.
    Please place the order ahead of schedule to ensure the on time arrival. Hope you enjoy shopping here with us:)

    By Dale Jun 30, 2013 Was this answer helpful? (0) (0)

  • hi sir my occasion will be on 4 /7/2013 ... can I receive my dress on 3/7/2013. please note that I w

    hi sir
    my occasion will be on 4 /7/2013 ... can I receive my dress on 3/7/2013. please note that I will send the money after two hours by western union.

    thanks and regards

    By fathiya alenzi Jun 17, 2013

    Sorry, this dress is made to order and we need a tailoring time of 7-9 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Jun 18, 2013 Was this answer helpful? (0) (0)

  • is it possible for my dress to arrive on may 2nd if i order it this friday?

    I really need the dress to come as quickly as possible.

    By Tem Apr 10, 2013

    Sorry, this dress is made to order and we need a tailoring time of 10-13 business days. After that, shipping will take another 3-8 business days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Apr 10, 2013 Was this answer helpful? (0) (0)

  • Help!!!!

    would you advise me to purchase my dress today, March 29 if I need the dress by the 19th of April???? Yor response is needed, IMMEDIATELY..

    By Taylor Mar 28, 2013

    Sorry, this dress is made to order and we need a tailoring time of 15-30 business days. After that, shipping will take another 3-5 business days. We are afraid we can't make it to arrive on time for you. :( Hope we can serve you better in the future. Have a nice day!

    By Dale Mar 28, 2013 Was this answer helpful? (0) (0)

  • The neckline

    Is it a really deep neckline, because my school doesn't allow me to show cleavage and I am sort of busty. I just want to know if this dress will reveal too much cleavage and if there is any way to raise the neckline just a tad bit if it does.

    By Breanna Mar 21, 2013

    Due to the design of this dress, the bust part may be a little more revealing for you since your school has so strict rules. Please kindly understand it that all of the dresses are made according to the picture on our website. No change of the design can be made due to this reason. Please narrow down the research and find other beautiful dresses on our website. Hope you enjoy shopping here with us:)

    By Dale Mar 21, 2013 Was this answer helpful? (0) (0)

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