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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Is it possible to have it custom made without the bones and built in bra.

    I have bought 2 dresses from LITB and need to have the bones and bra removed for a better fit.

    By Ellizabeth Brad Feb 26, 2015

    Reply(1)

    Please input your reply.

    Please kindly understand that the dress details will be made exactly according to the design shown in the picture. We are unable to make any alteration on it.
    Thank you for shopping with us.

    By Haley Feb 27, 2015 Was this answer helpful? (0) (0)

  • earliest date

    my best friends wedding is july 20th what is the earliest I could get this dress custom tailered and shipped to Canada by? thanks!

    By michelle Jun 08, 2013

    Reply(1)

    Please input your reply.

    We need 7-9 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:

    By Dale Jun 09, 2013 Was this answer helpful? (0) (0)

  • may I please have a semple of ink blue in chiffon please

    Cant chose between two clouors the ink blue & the dark navy blue. may I ask for a sample of the material & colour for chiffon ink blue please to be sent to me please?


    10 Explorers Way, St Clair
    NSW, 2759
    Australia

    Many Thanks,
    Cindy

    By Cindy Apr 16, 2013

    Reply(1)

    Please input your reply.

    Of course you can order a sample of the fabric as you like. Please place the order for the following swatch by choosing the size and color:
    http://www.lightinthebox.com/100-polyester-chiffon-100d-fabric-by-the-yard-many-colors_p444342.html
    Hope you enjoy shopping here with us:

    By Dale Apr 16, 2013 Was this answer helpful? (0) (0)

  • Are all dresses tailored?

    If i buy the dress today and pay for faster shipping will it be here is 3-5 days?

    By melanie Mar 08, 2013

    Reply(1)

    Please input your reply.

    Sorry, this dress is made to order and we need a tailoring time of 14-16 business days. After that, shipping will take another few days. We are afraid we can't make it to arrive in 3-5 days for you. : Hope we can serve you better in the future. Have a nice day!

    By Dale Mar 11, 2013 Was this answer helpful? (0) (0)

  • How long is the processing time?

    I need the dress in about 6 days and am wondering how long it will take to processes it.

    By melanie Mar 07, 2013

    Reply(1)

    Please input your reply.

    We need 14-16 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:

    By Dale Mar 08, 2013 Was this answer helpful? (0) (0)

  • hi, just wanted to know if I order this dress on Jan 28th, 2012, when will I receive this dress

    I live in Canada, the tailoring time says 16-19 business days, is this correct?, Can i get this dress sooner, thanks for the help.

    By Ella Jan 27, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    As we require a tailoring period of 16-19 business days and shipping time of 3-8 working days, you will get the dress before Match 7th if you place the order on Jan 28th, 2013.
    Hope you enjoy shopping here.

    By Smiley Jan 27, 2013 Was this answer helpful? (0) (0)

  • Hello, I wanted to know if I can have short sleeves instead of cap sleeves

    also if I ask for the short sleeves will it take longer to be tailored and shipped, thanks.

    By xahra Jan 24, 2013

    Reply(1)

    Please input your reply.

    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Jan 24, 2013 Was this answer helpful? (0) (0)

  • what is the color of the dress that the model is wearing, ?

    Can the dress be easily hemmed because I would like to have it down to floor length only and I am thinking of asking a tailor to shorten it. I understand even with made to measure, you cannot alter the design. I ordered a made to measure dress from you a week ago, I will see how it goes before I order this one. It looks beautiful. Thank you for this web site. I have recommended this site to my sister-in-law in Canada.

    By Helen Sep 22, 2012

    Reply(1)

    Please input your reply.

    Dear Customer,
    Thanks for your inquiry. The screen color of this dress is Regency. if you want to make it only to the floor, you need only us a shorter "hollow to floor" and "height" as we will automatically add an extra 5cm onto this dress's length to make it fit your height-heeled shoes. Or you could submit us a ticket in this way after you have made the payment :
    1.Please click my account after you log in your account with us. And click the order number or view details you need to help withccount and click your order number please.
    2.Then at the order details page, you will find a link in red, saying "resolve a payment issue" just above the green bar.
    3. Please click on the link and fill in the message box with your concerns in detail about your order there.
    4. After you finish writing, please click the Next button below and then confirm and submit your ticket.
    You will get a ticket ID later for you to track in My Tickets in your account. Our customer service will and must look into your case and  reply you within 1 working  day.
    When they reply your ticket, you will be sent an email to inform you checking the reply in your account. Please check your email box then.
    Hope you enjoy shopping here:

    By Smile Sep 22, 2012 Was this answer helpful? (0) (0)

  • custom size

    Can you make this dress in custom size? How can i give you my measurement?

    By Agi Aug 09, 2012

    Reply(1)

    Please input your reply.

    Yes, we can tailor this dress for you, based on your personal requirements. When placing your order, please be sure to click the little box for custom size and provide us your measurements. We will make the dress according to your exact specifications.
    See our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1]

    By Smile Aug 09, 2012 Was this answer helpful? (0) (0)

  • Tayloring time and shipping

    do you take urgent orders? I need a dress in 2 weeks.

    By Agi Aug 06, 2012

    Reply(1)

    Please input your reply.

    Unfortunately we cannot rush orders for our made-to-order dresses, since we receive and process many orders on a daily basis and cannot risk compromising quality.

    We will need a tailoring period of 7-9 working days and shipping time of 3-8 working days. Hope you enjoy your shopping here :

    By Smile Aug 06, 2012 Was this answer helpful? (0) (0)

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