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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • is there any chance that the chiffon overlay can be changed for an organza overlay?

    Is there any chance the overlay can be changed? I have two other bridesmaids which have dresses with an organza overly and would like this one to match if it is at all possible.

    By mel Sep 15, 2013

    Please kindly understand that the material of each dress can't be changed.
    Thank you for shopping with us:)

    By Dale Sep 15, 2013 Was this answer helpful? (0) (0)

  • I am interested in purchasing maternity bridesmaid dress and I haven't accurate sizes.

    Hi, When purchaseing the Maternity Bridesmaid dress from your website the sizing requires additional sizing information i.e. belly measurement. As the wedding is not for three months and its quite hard to know exactly what size I will be at that stage. Can you please give any indication the best practise on this matter?

    By Jackie Dunning May 13, 2013

    Thank you for your inquiry. In your case, we suggest you place the order 1 or 1.5 months earlier before the event. By that time, the size can be determined more precisely. Thank you for shopping with us:)

    By Dale May 13, 2013 Was this answer helpful? (0) (0)

  • Can this dress be made tea length instead of floor length?

    Can this dress be made tea length instead of floor length?

    By Lisa Feb 19, 2013

    Thanks for your question.
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.
    Hope you enjoy shopping here.

    By Smiley Feb 20, 2013 Was this answer helpful? (0) (0)

  • Will the built-in bra offer the same amount of lift and support as a regular bra?

    I'm a D cup and am worried that the built-in bra of this dress will not provide enough support for my needs. Is it strapless? Does the cut of the dress allow for wearing a regular bra underneath it?

    By JJ Nov 30, 2012

    Thanks for your inquiry. This dress has the built in bra and has the straple. What's more, this dress is made to order, and you can fill in your bust size. So our tailor will make the dress according to your size. Thanks for coming to our website and hope you can enjoy your shopping here :).

    By candy Nov 30, 2012 Was this answer helpful? (0) (0)

  • Is it possible to request a rush order?

    I'm looking for a dress to wear to a christmas party on Dec 1, 2012. This only leaves 10 business days to tailor and ship. I would need a guarantee that it would be shipped to me by Nov 30, 2012 otherwise there is no point to me ordering it.

    By Karen Nov 16, 2012

    Thank you for your inquiry.
    You can see in the specification part: tailoring time 7 to 9 working days and shipping time 3 to 8 working days, so about 3 weeks you can get it because they are made from scratch.
    If you choose expedited shipping method(fastest shipping method here) when you checkout, it takes about 10 to 14working days to you.
    This is the fastest time because all the dresses here are made to order.
    Hope you can enjoy shopping here:)

    By Smile Nov 17, 2012 Was this answer helpful? (0) (0)

  • Dress Sizing

    I am ordering this for my sisters wedding which is in two months. How do I know how big to measure the belly or is there extra fabric added? Right now around my belly is a 40inch, I have never been pregnant and have no idea how much my belly will grow in two months. Thank you!

    By first time mom Sep 05, 2012

    Thank you for your inquiry.

    You had better turn to your doctor for some suggestion and then chose the right measurement.
    Hope enjoy your shopping with Lightinthebox.

    By Smile Sep 05, 2012 Was this answer helpful? (0) (0)

  • Can you make this black maternity gown with 3/4 elbow length sleeves and a Round neckline?

    Can you make a floor length black maternity dress with elbow length sleeves?
    Can you make the dress higher cut in the front and back instead of open v-neck?
    Can small very white beads be sewed around the neckline and sleeves?

    By Diane May 28, 2012

    Dear Diane,
    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile May 29, 2012 Was this answer helpful? (0) (0)

  • How long before should I order the dress?

    I'm pregnant and getting married in August.

    How long before should I order the dress?

    The size of my belly will increase - how do I measure and add the inches on the website?

    Pernille

    By Pernille Mar 06, 2012

    Dear Pernille,
    We will need a tailoring period of 15-19 working days and shipping time of 3-8 days. After your order is comfirmed, you will recieve your parcel in 17-26 working days. So we recommend ordering your dress 1 month and a half in advance.
    Also, Please see our guide for help on getting your measurements exactly right. [LINK to http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3]
    Hope you enjoy your shopping here:)

    By Smile Mar 06, 2012 Was this answer helpful? (0) (0)

  • This dress is pictured in what color please?

    I am interested in orange and fuscia. Thank you.

    By Misha Feb 01, 2012

    Dear Misha,
    Shown Color: Red
    Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    By Smile Feb 01, 2012 Was this answer helpful? (0) (0)

  • Different color and ...

    There are different colors that I could choose, but before ordering, I would like to see each of colors, if possible. Could you send me a picture?

    And, I would like to make sure if I could get the dress before Feb 8th if I order right away.

    Thanks,
    JML

    By Min Jan 29, 2012

    Dear Min,
    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Sorry for any inconvenience caused. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=2

    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 18-24 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by Feb 8th as you requested.

    By Smile Jan 30, 2012 Was this answer helpful? (0) (0)

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