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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • how long will it take to get the dress?

    I need the dress for an event 21 days from now. Will I be able to get it in time?

    thanks!

    By FSOJ Aug 31, 2013

    Thanks for your inqury.Tailoring will take 15-25 business days.And Expedited: 3-5 business days;Standard: 6-8 business days
    The time for you to get the order is tailoring time plus shipping time
    Thanks a lot for shopping with us.

    By Smile Sep 01, 2013 Was this answer helpful? (0) (0)

  • I wear size 14 in the clothes I buy, yet my measurements are larger than your size 16...

    I wear size 14 in the clothes I buy, yet my measurements are larger than your size 16...
    Bust 44, Waist 38, Hips 45
    Does this mean I cannot buy this dress I have been loving for months now for my daughters wedding?

    By Carol Aug 07, 2013

    We are really sorry for inconvenience caused. But this dress may not have the suitable size for you. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:)

    By Dale Aug 07, 2013 Was this answer helpful? (0) (0)

  • the dress I wish to order is not available custom made does this mean I can return it

    The dress I want to order is not available custom made can I return it if it does not fit and get a refund

    By Connie Mc Manus Jul 01, 2013

    This dress is not available in custom size. But even for the standard sizes, they are made to order. Please refer to the size chart in product details and choose the best size for you. Thank you for shopping with us:)

    By Dale Jul 01, 2013 Was this answer helpful? (0) (0)

  • love the dress but would like it in another colour ie: ruby for son's wedding so black not suitable

    and bridesmaids are similar colour to the blue!! Is this possible, by the way already had a dress from you before and really impressed!!

    By Dawn Birkett May 19, 2013

    Sorry that this dress is only available in black and ink blue colors now due to its special design. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:)

    By Dale May 19, 2013 Was this answer helpful? (0) (0)

  • Can you please make this dress in a UK size 20

    Can you please make this dress in UK size 20

    By SE Feb 28, 2013

    Thanks for your question.
    Because the size chart on our site is our own size chart, we do not have size equivalence to US or UK size here. Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart to determine which size will fit you best.
    Here is the link for the guide to get your measurements exactly right:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3
    Hope you enjoy shopping here.

    By Smiley Mar 01, 2013 Was this answer helpful? (0) (0)

  • In what size should I order that dress?

    My measurements are: bust 88cm, waist 73cm and hips 96cm.
    After your chart that gives me three sizes.

    By Sabine Feb 21, 2013

    Thanks for your question.
    It’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed.
    Thanks for your question.

    By Smiley Feb 21, 2013 Was this answer helpful? (0) (0)

  • can this dress be special ordered in a size 26w

    It is for my daughters wedding. Its perfect. I have found it on another website, but their reviews are horrible.

    By kathy Feb 16, 2013

    Thanks for your question.
    We are sorry that this dress is not available in plus sizes and custom sizes due to its design.
    Please kindly look over some other item we can offer plus sizes or custom sizes now.
    Hope you enjoy shopping here.

    By Smiley Feb 18, 2013 Was this answer helpful? (0) (0)

  • I want to order this dress, is it possible for me to get it before 23rd of february?

    this dress is so beautiful, i want to wear it for my birthday just want to know if i can get it before 23rd of february. Thanks

    By trendy Feb 04, 2013

    Please be kindly noted that as all our dresses are made to order from scratch, we require a tailoring period of 28-30 working days and a shipping time of 3-8 days. We are sorry to say that if you ordered today, there’s a risk it might not reach you by 23rd Feb. 2013 as you requested.
    Thank you for shopping with us:)

    By Smile Feb 04, 2013 Was this answer helpful? (0) (0)

  • what is the exact colour shown

    You say that the dress is Royal blue but when I tried to select the colour the options ar e Black or Ink Blue.I am confused. The ink blue looks very dark on your colour chart.

    By cei winter Jan 22, 2013

    Thanks for your question.
    Please kindly see that the shown color is ink blue.
    We are sorry for the mistake made and hope you enjoy shopping here.

    By Smiley Jan 22, 2013 Was this answer helpful? (0) (0)

  • It is very low at the back - does it have a built in bra

    This looks very nice but appears very low at the back . Does it have a built in bra or as I am probably a 16 can you make it a bit higher so the bra doesn't show ?

    By Ann Nov 25, 2012

    Thank you for your inquiry.
    It has bulit in bra. We have sold thousands of this dress, it is elegant to wear with.
    Hope you enjoy your shopping with Lightinthebox.
    Best Regards!

    By Phoebe Nov 26, 2012 Was this answer helpful? (0) (0)

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