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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • color

    Hi, how can this dress be ordered in a different color, the dropdown menu only shows ruby? thanks!

    By astrid Apr 07, 2015

    Please understand that we are unable to customize the color based on buyer's requirement.
    Thank you for shopping with us.

    By Vivien Apr 07, 2015 Was this answer helpful? (0) (0)

  • shipment times

    Could you please tell me how long it would take for a custom made dress would take to arrive in Invercatgill New Zealand

    By Lyndsey-rae Dec 05, 2013

    Tailoring will take 16-19 business days. Delivery takes 3-8 business days depending on the payment method you pay for. Hope you enjoy shopping here with us:)

    By Dale Dec 05, 2013 Was this answer helpful? (0) (0)

  • I need the dress for Dec 7 wedding. Can I have delivery by then if I order now?

    I have a wedding on Dec 7, 213. if I order now, will it be available?

    By Dawn Nov 09, 2013

    Please kindly note that we will need a tailoring period of 16-19 working days and shipping time of 3-8 days.

    Thank you for shopping with us:)

    By Smile Nov 11, 2013 Was this answer helpful? (0) (0)

  • how long does delivery take?

    from day order is recieved to delivery - what is the approximate time frame?

    By cathy Mar 09, 2013

    We need 16-19 business days to tailor this dress. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

    By Dale Mar 11, 2013 Was this answer helpful? (0) (0)

  • Do you have a colour chart?

    I love the dress but need to see what my colour options are, please!

    Thank you

    By Terri Misner Mar 03, 2013

    Only the options in the drop down menu are available for this dress now. Please refer to the following link to check out the color chart for more details:
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    By dongxiaoyan Mar 04, 2013 Was this answer helpful? (0) (0)

  • If an item is ordered, can it be returned, exchanged?

    I am very small busted and not sure the dress will fit, or the top may be too low. I am 5' 0 and I am not sure about the length. Can I return the dress if it does not fit? What is your policy?

    By debra Feb 23, 2013

    Thanks for your question.
    Here is our return policy in detail:
    http://www.lightinthebox.com/index.php?main_page=return_policy
    Hope you enjoy shopping here.

    By Smiley Feb 25, 2013 Was this answer helpful? (0) (0)

  • Can I still order this modern dance dress in blue?

    Ballroom dance wear viscose modern dance dress

    By Luchiebury Feb 23, 2013

    Thanks for your question.
    Here is our return policy in detail:
    http://www.lightinthebox.com/index.php?main_page=return_policy
    Hope you enjoy shopping here.

    By Smiley Feb 25, 2013 Was this answer helpful? (0) (0)

  • If I order a dress in my measurments now and loose some weight can the dress be taken in?

    Its the sheath column v neck tea lenght chiffon matte satin mother of the bride dress

    By lisa Feb 19, 2013

    Thanks for your question.
    Please kindly note that you can take it to the professional tailor to do some alteration if the dress is large for you then.
    Hope you enjoy shopping here.

    By Smiley Feb 20, 2013 Was this answer helpful? (0) (0)

  • I may like a style on the model, but not so much on me. Where can I try on a dress?

    I understand that they are made to order, but not many women can see a dress on another person and know it is going to look good on them. We all come in many shapes and sizes. I love this dress, but I am not sure if it would look good on me. Do you send samples out to wedding shops for people to try on? I would hate to order something and pay for it and then hate it when I put it on.

    By Diane Scarponi Feb 08, 2013

    Thanks for your inquiry. Sorry that we do not have any stores. We only sell online. This is the big reason that our price is so competitive for you. But please do not worry, we can make the dress specially for you to meet your satisfaction. You can choose custom measurements for the dress you love. We will ask our tailor to make your dress according to your own measurements. Thanks for coming to our website and hope you can enjoy your shopping here.

    By Candy Feb 08, 2013 Was this answer helpful? (0) (0)

  • Color Swatches

    I am trying to determine the best color that would fit my needs for my occasion, is the a color swatch availible at all to look at for the dress maker. It doesn't have to be perfect, but I am a visual person and really need to see the colors to assist in my decision making.

    By Jenn Feb 06, 2013

    Please be kindly noted that you can buy the color swatch from the following page.
    http://www.lightinthebox.com/8-Piece-Fabric-Swatch-for-Dresses_p33996.html
    Thank you for shopping with us:)

    By Smile Feb 06, 2013 Was this answer helpful? (0) (0)

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