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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • i am trying to purchase 2 dresses from you and your not allowing me to. HOw can I accomplish this?

    i need help on purchasing two dresses from you, can you please help me.

    By Michelle Crawfo Aug 15, 2016

    Reply(1)

    Please input your reply.

    We will provide live support for all the information you need on our site.
    Please feel free to come to our "Live Chat" from below link on weekdays From Sunday 15:00 PST to Friday 15:00 PST:
    http://server.iad.liveperson.net/hc/2383438/?cmd=file&file=visitorWantsToChat&site=2383438&imageUrl=http://server.iad.liveperson.net/hcp/Gallery/ChatButton-Gallery/English/General/1a&referrer=https%3A//www.lightinthebox.com/index.php%3Fmain_page%3Dticket_after_detail%26action%3Dafter%26id%3D914814

    By Smile Oct 02, 2012 Was this answer helpful? (0) (0)

  • Is there some allowance in the seams to widen the shoulders if needed?

    I'm concerned that there is no shoulder measurement included with the bust/waist/length etc. This doesn't matter for a strapless gown but this dress has a fitted shoulder and sleeve. How can I be sure it will fit without supplying my shoulder measurement??
    Thanks,
    Sylvia

    By Sylvia Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thanks for coming our website. Please don't worry. Our designers and tailors are experienced, and they can make the fitable dress according your waist size, bust size, hip size, hollow to floor and weight. If you really worry about the shoulder size, after you placed order,please log in to “My Orders”, click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. Hope you can enjoy your shopping.

    By Smile Sep 26, 2012 Was this answer helpful? (0) (0)

  • Can you show a picture of this dress in orange please?

    Can this dress be made without the brush train?

    By Sylvia Aug 15, 2016

    Reply(1)

    Please input your reply.

    The photos displayed on our site are everything we currently have available. We aim to provide all the info you need on the product pages. Please click the following link for further information about the dress color, and then choose "Color Chart".
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=1

    Please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length, details or material in any way.

    By Smile Aug 07, 2012 Was this answer helpful? (0) (0)

  • Would I be able to get extra fabric that I would like to use to make longer sleeves, and a higher

    neckline?

    Thank you.
    Michele

    By Michele Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Michele,
    You can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.

    By Smile Apr 18, 2012 Was this answer helpful? (0) (0)

  • How do I order a plus size or a "custom made to measure" size in this dress?

    I need to know how to order a plus size of this dress or get it made according to my measurements?

    By Liz Van Blarcom Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear Liz Van Blarcom,
    This dress doesn't come in custom size at this moment. Sorry for any inconvenience caused.

    By Smile Nov 29, 2011 Was this answer helpful? (0) (0)

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