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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • i am 38 europ size M if i buy the 8 size is it ok or buy 10 size???

    i am 38 europ size M if i buy the 8 size is it ok or buy 10 size???

    By niloo May 11, 2014

    Please check out the size chart for this item in the product details and choose the size based on your measurements. Hope you enjoy shopping here with us.

    By Dale May 11, 2014 Was this answer helpful? (0) (0)

  • Busted

    Hi am a large busted lady, my bust measurement is 40.5inches, does the dress come with a built in bra?

    By Jacqui Feb 09, 2014

    This dress does have a built-in bra. Thank you for shopping with us.

    By Dale Feb 09, 2014 Was this answer helpful? (0) (0)

  • i like the drees, but it is possible to cover the back with th same material. i don't want it back

    less. also want extra material with it. how much will it cost me.?

    By Debby. Nov 19, 2013

    No, please understand that each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way.
    You can try to ask for some extra materials from our customer service team. After placing the order, please tell us your requirements by logging in to “My Orders”, opening your order and using the links on the Order Details page to submit a Customer Service request explaining your needs. A Customer Service representative will assist you with adding or changing your order or resolving any issues you may have.
    Thank you for shopping with us:)

    By Smile Nov 19, 2013 Was this answer helpful? (0) (0)

  • can I order extra fabric?

    dress art. #00245975 - schede / kolom bandjes vloer-length chiffon avondjurk. I want to order this dress but have read that you don't make any modifications/adjustments and I want to have the back more covered and wonder whether I could order extra fabric so my taylor could make the necessary adjustments. Thank you

    By Lilian Jul 29, 2013

    If you want to buy extra fabric, please contact with customer service once your order is placed. Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Jul 29, 2013 Was this answer helpful? (0) (1)

  • Are there any color options for this dress?

    Can this dress be ordered in any other colors? The color guide has solid colors but this dress is a beautiful pattern.

    By Sean May 19, 2013

    Please kindly understand that this dress is only available in the shown color due to its design. Please look over additional items that we have on offer. Hope you enjoy shopping here with us:)

    By Dale May 19, 2013 Was this answer helpful? (1) (0)

  • is this dress made already i have a wedding in 2 weeks time would it be hear in time if i order toda

    beatiful dress reaal y would like this for a wedding a have to go to

    By emma Apr 30, 2013

    This dress is made to order no matter which size you choose. Tailoring will take 15-25 business days. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Please feel free to ask if you have further questions.:)

    By Dale Apr 30, 2013 Was this answer helpful? (0) (0)

  • I am interested in ordering this dress but I will be needing a shawl.

    I am considering to buy extra fabric to do this shawl but I am unsure as to which colour would match. Can you please let me know and suggest?

    By Julia Apr 07, 2013

    If you want to buy extra fabric to match this dress, please contact with customer service once your order is placed. Please log in your account on our site and go to My Orders, then click the related Order Number you need help with to submit a ticket for customer service. They will be glad to provide professional help.

    By Dale Apr 07, 2013 Was this answer helpful? (0) (0)

  • Size and more inquiry

    I would like to buy this dress but I'm worried that someone is wearing the same the night I'm wearing it.
    It will be helpful if you can tell me if someone from Hawaii bought this dress?
    I wear Petite small/size 2-3. Am I size 2 for this dress since that is your smallest?

    Thank you!

    By Marineth Mar 08, 2013

    Really sorry that we can't tell such information about our customers because it is confidential. "Our size chart may be a little bit different from your local sizes. Customers are required to measure the bust, waist, hips and hollow to floor size first before choosing the size. Please refer to the measuring guide as follow. Hope you enjoy shopping with us:)
    http://www.lightinthebox.com/html/All-You-Need-To-Know.html?tab=3"

    By Dale Mar 11, 2013 Was this answer helpful? (0) (0)

  • question

    I would like to buy this dress but I'm worried that someone is wearing the same the night I'm wearing it.
    It will be helpful if you can tell me if someone from Hawaii bought this dress?

    By Marineth Mar 08, 2013

    Please kindly understand that for the security purchase purpose, we can't tell you such information about our other customers. This is confidential. But if you wear it, maybe you look more beautiful on it than other girls. Hope you enjoy shopping here with us:)

    By Dale Mar 11, 2013 Was this answer helpful? (0) (0)

  • The details on this dress says it is made to order.

    It is asking me for a size before adding to basket. Size 12 is out of stock but if it is made to order why would i need a standard size?

    By Claire Feb 28, 2013

    Thanks for your question.
    We are sorry that this dress is not available in plus sizes and custom sizes due to its design.
    Please compare your own hip, waist, bust and hollow to floor length measurements to those in our size chart to determine which size will fit you best. It’s usually best to go with the size matching your largest measurement (bust, waist or hip), and to round up if you’re between sizes. This will leave extra room for movement and alterations if needed.
    Hope you enjoy shopping here.

    By Smiley Feb 28, 2013 Was this answer helpful? (0) (0)

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