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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Changing temperature

    Hi I presume you turn the handle to increase water flow. Can you tell me how to increase or decrease the water temperature.
    Thanks
    Ken

    By ken Sep 05, 2013

    Please click the 5th picture, there is a round button showing one side for hot water and one side for cold water. The bigger end of triangle means bigger water flow.
    Thank you for shopping with us:)

    By Dale Sep 05, 2013 Was this answer helpful? (0) (0)

  • Color Changing LED Waterfall Bathroom Sink Faucet (Unique Design) #00114259

    Can you give me specification on this tap as I have an oval vessel basin that sits on the bench so I need to know height of the tap ?
    Here are the specs on the basin.

    Tech Info
    600mm x 350mm,
    Height: 150mm,
    Waste: 32 x 40mm non-overflow style,
    No Taphole.

    By Sally May 25, 2013

    Please find the dimension information of this faucet on the following link:
    https://www.lightinthebox.com/download/1bbb673b-e5ee-410e-8115-5ef6b9f39d99
    Thank you for shopping with us:)

    By Dale May 26, 2013 Was this answer helpful? (0) (0)

  • 1. I WOULD LIKE TO KNOW WHAT IS THE MINIMUN AND MAXIMUM BAR PRESSURE.

    2. AND ALSO HOW LONG TO I NEED TO WAIT TO HAVE THE DELIVERY.
    3. IN CASE OF ANY FAULTY, WHAT IS THE PROCEDURE TO REQUEST THE WARRANTY.
    Color Changing LED Waterfall Bathroom Sink Faucet (Unique Design)
    4. I AM ALSO INTERESTED IN OTHER LED TAPS, BUT I CANNOT FIND THE INFO REGARDING BAR PRESSURE.
    5. WHAT IS THE DIFFERENCE BETWEEN THOSE TWO: Single Handle Color Changing LED Waterfall Bathroom Sink Faucet (Chrome Finish) #00063863
    Color Changing LED Waterfall Bathroom Sink Faucet (Chrome Finish) #00063861
    6. IF I ORDER THREE TAPS. DO I BE CHARGED ONCE FOR EVERYTHING OR FOR EACH ONE.


    MANY THANKS

    By MADELEINE May 21, 2013

    Thank you for your inquiry.
    1. This faucet can work well with water pressure of 0.3-0.5MPa.
    2. Processing time will take 3-8 business days and shipping on the way will take another 3-8 business days.
    3. All of our faucets come with a 6 month limited warranty.
    4. All of our faucets can work well with water pressure of 0.3-0.5MPa.
    5. These two faucets are of the same type, but mainly different in dimension. Please find more details in specification part.
    6. If you order 3 faucets in one order, you only need to pay for the shipping fee once. The shipping cost is calculated according to weight of the order as well as shipping distance. Here is a link for your reference about how to calculate shipping cost:
    http://www.lightinthebox.com/knowledge-base/c1229/a3018.html
    Thank you for shopping with us:)

    By Dale May 21, 2013 Was this answer helpful? (0) (0)

  • What size sink would you recommend for this faucet as a minimum?

    Some comments have mentioned that the faucet is too big for their sink and so I would like to know what sink size you would recommend as a minimum. Also does the faucet come with everything you need to install it in a new bathroom?

    By Emily Apr 27, 2013

    The necessary accessories will be included. Please check out the tenth picture on our website which shows you the contents of the box. You can use the sink with minimum diameter of 30cm. Thank you for shopping with us:)

    By Dale Apr 29, 2013 Was this answer helpful? (0) (0)

  • What does this faucet include (for example, the tubes connecting under the sink)?

    What is included when I order this faucet? Is it only the faucet or does it come with accessories such as tubes, screws etc?

    Also, what's the difference between this faucet and the "Sprinkle® by Lightinthebox - Color Changing LED Waterfall Bathroom Sink Faucet" (link: http://www.lightinthebox.com/sprinkle-color-changing-led-waterfall-bathroom-sink-faucet-unique-design_p240108.html). There isn't any comparable specifications between the two and they look identical.

    Thanks!

    By Lisa Apr 22, 2013

    The necessary accessories will be included. Please check out the tenth picture on our website which shows you the contents of the box.

    These two faucets you refer to are of the same style. But the second one it sprinkled by Lightinthebox. Hope you enjoy shopping here with us. :)

    By Dale Apr 22, 2013 Was this answer helpful? (0) (0)

  • order spare part

    Dear sir madam

    I want to order a specific spare part for ''Color Changing LED Waterfall Bathroom Sink Faucet (Unique Design)'' , I submit 2 pictures, please inform me if it is available and about the price etc.

    # #

    By paul Feb 21, 2013

    Thank you for your inquiry.
    So sorry for the inconvenience. We do not sell the sapre part for faucet
    Hope enjoy your shopping with us.

    By Alison Feb 21, 2013 Was this answer helpful? (0) (0)

  • is there a phone number i can call about a facet need more information than you have on it?

    faucet im inquiring about its color changing LED Waterfall Bathroom Sink Faucet (Unique Design). If it has a plate to cover a three hole sink and the depth of it has at least 2.5 inches?
    and can i talk to a person about this?

    By Victor Estrada Feb 07, 2013

    Thank you for your inquiry.
    so sorry for the incovenience.Currently we dont have a hotline.we use live chat instead of phones because it is more effective for our work, we can assit 20+ customers on time rather than 1 on 1.
    We will sent you the the plate to cover the sink hole in the package
    If you still have any concern about it , please come to live chat and talk with our online operators ,they will explain well for you .Please click the button of live chat at the right top corner to chat with our online operators.
    Thank you so much in advance .
    Hope enjoy your shopping with us.

    By Alison Feb 07, 2013 Was this answer helpful? (0) (0)

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