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Customer Q&A

  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • How can I order this item?

    A lot of your items does not have buy button, WHY?

    By nadia Mar 11, 2012

    Dear nadia,
    To get the best shopping experience, your first step should be to register with us for a free account. You can then easily browse our site, choose the item(s) you want to purchase and check out. For more detailed information, please visit this link for “How Can I Make an Order”:
    http://www.lightinthebox.com/index.php?main_page=knowledgebase&chapter=5&id=6

    By Smile Mar 13, 2012 Was this answer helpful? (0) (0)

  • dimensions?

    wanting to know the dimensions of this wrap please.

    By Nicole Jan 15, 2012

    Dear Nicole,
    Length: 160cm
    Width: 30cm
    Hope you enjoy your shopping here:)

    By Smile Jan 17, 2012 Was this answer helpful? (0) (0)

  • What colour is this wrap?

    need to know the colour of this wrap and if it comes in any other colours?

    By Nicole Jan 15, 2012

    Dear Nicole,
    Shown Color: Ivory
    And it only comes in one color at this moment. Thanks for shopping with us:)

    By Smile Jan 17, 2012 Was this answer helpful? (0) (0)

  • Does this come in black?

    Does this come in black? (this box is confusing! My question is in the box above).

    By julie Dec 16, 2011

    Dear julie,
    No, it only comes in ivory color, as shown in the picture. You may refer to the following link for wrap in black:
    http://www.lightinthebox.com/Sleeveless-Faux-Fur-Bridal-Wedding-Jacket--Wrap-0537-WS29062-_p167299.html

    By Smile Dec 16, 2011 Was this answer helpful? (0) (0)

  • Can I get this or others in grey color?

    Colors? Can I get this or other faux shawls and wraps in grey color?

    By Kim O'Dell Nov 22, 2011

    Dear Kim O'Dell,
    No, it doesn't come in grey color at this moment. Thanks for shopping with us;)

    By Smile Nov 28, 2011 Was this answer helpful? (0) (0)

  • when can i receive my orders?

    I ordered this shawl together with other 3 products on Nov 6. My order no is 1111062301995817 .
    my wedding will be on 29 Nov. I placed the order because I saw the shipping will be 3-8 working days. But why the estimated shipping time will be on 24Nov? iam worried if I can receive the products before my wedding? If not I have to cancell the order?

    By Lijie Nov 11, 2011

    Dear Lijie,
    Please understand that as all our dresses are made to order from scratch, we require a tailoring period of 7-10 working days and a shipping time of 3-8 days. And if the estimated shipping time is on 24Nov, it should arrive around that date.
    For further issues, please log in to “My Orders,” click on your order number and use the links on the order’s details page to submit a request explaining your needs. A customer service representative will respond to you within one working day. We appreciate your business and thank you for your patience.

    By Smile Nov 11, 2011 Was this answer helpful? (1) (1)

  • Entrega dos Produtos

    Gostaria de comunicar, que este meu último pedido, ainda não foi entregue.

    Poderiam me informar se já se encontra em Curitiba.

    Acompanhando Meus Pedidos, verifiquei que já chegou ao Brasil a algum tempo.

    Já éra para eu ter recebido.

    Aguardo informações.

    Atenciosamente.

    Leila Telles.

    By Leila Telles Oct 22, 2011

    Agradeciamos que verificasse o andamento da sua encomenda através do link
    http://www.correios.com.br/servicos/rastreamento/rastreamento.cfm
    e insira o número de rastreamento que lhe foi fornecido, isso porque muitas das vezes o produto tem ficado retido
    nos Correios locais por algum tempo, se mesmo assim ainda tiver problemas por favor contacte directamente o nosso serviço
    de Apoio ao Cliente em:
    https://www.lightinthebox.com/pt/index.php?main_page=login
    Esperamos poder resolver esta questão prontamente.

    By Marcelo@LITB Oct 23, 2011 Was this answer helpful? (0) (0)

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