Q&A for Faux Fur Special Occasion/ Wedding Shawl

All | Faqs | Product description | Shipping or Payment | Customer service issue
If I order today when will this arrive in Australia?

As its not custom made hoping it can be shipped immediately and if I pay expedited shipping should only be about a weeK? Thanks:)

By Michelle May 26, 2013

We need 6-8 business days to process the order. As for shipping time, if you pay for expedited, it will take 3-5 business days and if you pay for standard, it will take 6-8 business days. Hope you enjoy shopping here with us:)

By Dale May 26, 2013 Was this answer helpful? (0) (0)
what colors does this come in

what colors does this come in?

By irma Dec 27, 2012

Thank you for inquiry. This one only comes in ivory as shown in the picture. Hope you enjoy shopping here!

By Janey Dec 28, 2012 Was this answer helpful? (1) (0)
hello

Don't include any personal information such as your name, email address or other contact info, submissions with personal data may be rejected.

By for help Nov 07, 2012

As for your Aftersale case, you need to submit a ticket to our professional aftersale dept immediately, which is in charge of order processing and shipping. Thus your issue could be solved. Right?
Let me guide you to do it, ok? Would you please follow my steps?
1.Please log in your account on our site first and then click 'My Account“ at the upper right side of your page
2.then click View Details or your order number
3.Can you see "Ask about custom duties" in red above the order status line? Please click it
then Can you see the message box now?
please write in the message box to tell them about your issue,and then submit it. The customer service will reply to your ticket and help you.

By Smile Nov 07, 2012 Was this answer helpful? (0) (0)
Can you tailor it to a different measurements or is it only one size?

I need 5 of them, however my bridesmaids are all different sizes.
Thank you.

By Kai Oct 19, 2012

Thanks for your question.
Sorry that this item is one size: Length: 100cm Width: 36cm Shoulder To Bottom: 30cm. Hope you enjoy shopping here!:)

By Smile Oct 19, 2012 Was this answer helpful? (1) (1)
If i order today the faux fur wedding shawl.....when will it arrive in UK?

I'm getting married next week, 20th of this month. just wondering if the item will arrive a day or two before my wedding

By Inday Oct 10, 2012

We will need a tailoring period of 5-7 working days and shipping time of 3-8 working days. Hope you enjoy your shopping here :)

By Smile Oct 10, 2012 Was this answer helpful? (0) (0)
does the pearl clasp open or does it go over the head.

does the pearl clasp open or does it go over your head.

By juliet Oct 08, 2012

Thank you for your inquiry. The front part is Pullover which is to go over the head. Hope you enjoy your shopping here.

By Smile Oct 09, 2012 Was this answer helpful? (0) (0)
Can you undo the shawl at the clasp or do you have to slip it over your head?

Love the look of the shawl, would it go well with alabaster, which is a much deeper ivory? I am getting married in just under two weeks would it arrive in time?

By Melanie Oct 08, 2012

Thanks for your inquiry. You could undo it at the clasp. The shown color is ivory. it takes about 2-3 weeks to reach you after payment confirmed by expedited shipping, including5-7 business days for tailoring and 3-5 business days for delivering.

By Smile Oct 08, 2012 Was this answer helpful? (0) (0)
description

can you tell me the colour and sizes please of the faux fur special occasion/wedding shaw

By Mrs O Oct 01, 2012

The dimensions for this shawl are:
Length: 100cm
Width: 36cm
Shoulder To Bottom: 30cm
And the color is ivory. Hope you enjoy your shopping with us.

By Smile Oct 01, 2012 Was this answer helpful? (0) (0)
How long to deliver to the UK?

I was just wondering if i order 7 shawls today will they arrive in the UK by the 15th October?

By Tara Sep 12, 2012

Thank you for your inquiry.The delivery time should be around 10-15 working day. Hope you enjoy your shopping here:)

By Smile Sep 12, 2012 Was this answer helpful? (0) (0)
Hiya, this shrug looks lovely, but I'm after one in grey!

I have been looking everywhere for three grey faux fur shrugs. This one is exactly the kind of thing I'm looking for, but is it available in grey? I have seen a couple of your website that say they are available in grey but there are no pics! I'm desperate!!

By Charlotte Sep 07, 2012

Thank you for inquiry. This one is ivory only. How about this one: http://www.lightinthebox.com/genuine-stretch-rabbit-fur-shawl-in-gray_p262053.html. Hope you enjoy shopping with us!：）

By Smile Sep 07, 2012 Was this answer helpful? (0) (0)