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Customer Q&A

  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • Is the clasp on the front removeable

    Please let me know if the clasp is removeable and if it comes in an ivory color. Thanks.

    By Carla Apr 26, 2013


    Please input your reply.

    Please be noted that the clasp in the front of this shwal is removeable. We do have ivory color available now. Thank you for shopping with us:)

    By Dale Apr 28, 2013 Was this answer helpful? (0) (0)

  • Does the shawl come in a 'one fits all' size, or do I need to measure my shoulder width?

    I am about to go on a fly cruise and so need to keep my luggage weight down. This item seems ideal as a lighweight shawl. I am 20 in UK Sizing

    By MDE Oct 06, 2012


    Please input your reply.

    It is one size and fits most people. Here is the measurement for the shawl for your reference:
    Length: 100cm
    Width: 30cm

    Hope you enjoy your shopping here.:)

    By Smile Oct 08, 2012 Was this answer helpful? (0) (0)

  • Color?

    This is a tulle wrap but tulle isn't shown on your color chart? How can I find out what the champagne color in tulle looks like? Is it closer to the taffeta, satin, chiffon or organza champagne color? Thank you

    By Andrea Sep 16, 2012


    Please input your reply.

    Thanks for your question. The color of tulle is closer to the organza champagne color. Sorry for the inconvenience caused and hope you enjoy shopping here. :)

    By Smile Sep 16, 2012 Was this answer helpful? (0) (0)

  • I would sure like this, or something like it, in a medium silver or gray color. Is this possible?

    I would sure like this, or something like it, in a medium silver or gray color. Is this possible?

    By A. Kelley May 08, 2012


    Please input your reply.

  • I Just ordered this item but now I'm afraid it might not fit. Does this fit all sizes?

    What is the biggest size this will fit?

    By mari Apr 30, 2012


    Please input your reply.

  • Color of this product

    Do you have this product in a silver color, if not, can you custom make this product in that color?

    By Rossana Apr 15, 2012


    Please input your reply.

    Dear Rossana,
    No, we do not offer the silver color for this dress at this time. It may be something we’ll offer in the future. In the meantime, please look over the additional colors and styles we currently have on offer.

    By Smile Apr 16, 2012 Was this answer helpful? (0) (0)

  • Would it be possible to have an item in a certain color other than the ones listed?

    I would like to order the tulle with rhinestone clasp bridal wedding shawl in a silver color. Would this be possible?

    Thank you!! - Rossana :)

    By Rossana Apr 07, 2012


    Please input your reply.



    By JULIE SANDERS Feb 14, 2012


    Please input your reply.

  • Will this shawl be made available in ivory?

    Hi, will this shawl be made available in ivory at any point? I think it would go perfectly with the satin and tulle Light in the Box dress I'm planning to buy (in ivory). Thanks!

    By Anna Nov 23, 2011


    Please input your reply.

    Dear Anna,
    We are sorry that this shawl does not come in ivory in near future. Please look over the additional colors we currently have on offer. And if you haven’t found exactly what you’re looking for yet, the “Narrow by” search function on the left-hand side of each dress category’s main page can help you find the perfect combination.

    By Smile Nov 28, 2011 Was this answer helpful? (0) (0)

  • enlever le motif empierré

    Bonjour, Est il possible de retirer ou de découdre le motif en strass ?

    By val Jul 29, 2015


    Please input your reply.

    Les détails de la robe seront fait exactement selon le design affiché sur l'image, merci pour votre compréhension. Il nous est impossible de modifier le design de la robe.
    Merci pour vos achats.

    By Vivien Jul 30, 2015 Was this answer helpful? (0) (0)


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