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  • All | Faqs | Product description | Shipping or Payment | Customer service issue

  • I have this faucet but it is not tall enough for my vessel sink. Do you have an adapter available?

    My vessel sink is freestanding and faucet needs to be installed on counter top.

    By Connie Kohan Sep 16, 2016

    Reply(1)

    Please input your reply.

    Sorry we do not have an adapter available.
    Thank you for shopping with us.

    By ana_remote Sep 16, 2016 Was this answer helpful? (1) (0)

  • I would need an escutcheon with this faucet - any suggestions?

    I have a 4 inch centerset pedestal sink with 3 holes - need to cover these up. Thanks

    By Carole Quinn Aug 15, 2016

    Reply(1)

    Please input your reply.

    Here is the link for your reference:
    http://www.lightinthebox.com/4--Polished-Chrome-Sink-Hole-rectangular-Cover-Deck-Plate-0572---370-_p89373.html?pos=ultimately_buy_4&prm=1.3.5.0
    http://www.lightinthebox.com/8--Polished-Chrome-Sink-Hole-Cover-Deck-Plate-0572---315-_p89374.html?pos=ultimately_buy_2&prm=1.3.5.0
    Thank you for shopping with us.

    By ana_remote Jun 23, 2016 Was this answer helpful? (0) (0)

  • Tread adaptor for this item

    What thread adapter do I need to buy for US. I have 3/8 supply.

    By Rick Aug 15, 2016

    Reply(3)

    Please input your reply.

    The following one is recommended for you:
    http://www.lightinthebox.com/g1-2-male-x-3-8-female-pipe-reducing-bushings_p4910427.html?prm=1.2.1.0
    Thanks for your shopping with us.

    By Vivien Apr 27, 2016 Was this answer helpful? (0) (0)

    Do you sale adapters from G1/2 to 3/8? If yes provide me with the link.

    By rayco99 Apr 26, 2016 Was this answer helpful? (0) (0)

    The thread standard is G1/2"". Please consult your local plumber if you need any additional adapters, connectors, fittings and/or valves.
    Thank you for shopping with us.

    By Fabio Apr 26, 2016 Was this answer helpful? (0) (1)

  • What is the best type of sink to use with this faucet.

    I'm thinking about using a vessel sink.

    By Alvarado Aug 15, 2016

    Reply(1)

    Please input your reply.

    Dear customer, this sink faucet has no special requirements about the vessel sink.
    Please select the vessel sink according to the faucet's size dimension.
    Please feel free to ask if you have further questions.

    By Fiona Aug 25, 2015 Was this answer helpful? (0) (0)

  • Can this tap be used in a standard low pressure system?

    Can this tap be used in a standard low pressure system? 0 bar upwards, i think?

    By Nigel Aug 15, 2016

    Reply(1)

    Please input your reply.

    This faucet works well under 0.3-0.5MPa water pressure.
    Thanks for your inquiry.

    By Dale May 12, 2014 Was this answer helpful? (0) (0)

  • I am thinking of purchasing this Bathroom faucet. Is this product lead free?

    I am thinking of purchasing this Bathroom faucet. Is this product lead free?

    By ED Aug 15, 2016

    Reply(1)

    Please input your reply.

    This faucet has lead content, but within safety standard. Thank you for shopping with us:

    By Dale Jun 24, 2013 Was this answer helpful? (0) (0)

  • Why does this tap have a hole in the back of it ?

    I want to mount this tap side on to the sink i hink the hole will look bad

    By John Aug 15, 2016

    Reply(1)

    Please input your reply.

    The hole is for the controlling of the drainer switch. If this one can't meet your satisfaction, please look over additional items that we have on offer. Hope you enjoy shopping here with us:

    By Dale Apr 15, 2013 Was this answer helpful? (0) (0)

  • What is the shipping cost to Australia

    I am looking at ordering two /four tap faucet by sprinkle waterfall for our ensuite bathroom sinks

    By Vicky wann Aug 15, 2016

    Reply(1)

    Please input your reply.

    Shipping is on great discount now.It is automatically calculated by the system.
    For shipping fee, as it depends on the distance and also the weight.
    1、Please kindly select your desired product and quantity and add them to your shopping cart.
    2、Scroll down your page. look for “Estimate Shipping Costs”On the Ship to: drop-down menu, choose the corresponding country of delivery.
    Then you can see the estimate shipping cost for the items in your shopping cart and also the shipping method available there.

    By Phoebe Mar 05, 2013 Was this answer helpful? (0) (0)

  • Connecting for Canadian Standards

    We purchased this for a new home build & just had it installed but the water line would not connect to the tap with the connecting lines provided. Do we need something different for Canadian Standards to have this work??? If so what and can we get it from you???
    Thanks

    By Deborah Aug 15, 2016

    Reply(1)

    Please input your reply.

    For more details, better for you to send a message to customer service dept immediately,thus your issue could be solved.would you pls follow me step by step?Here are the steps,First, please log in your account and click 'My Orders“,then click View Details,Can you see "Ask about custom duties" in red above the order status line? Click it, please. There will be a message box. Please write down your need here then click "next" and "confirm and submit" button.The customer service dept will and must reply your ticket within one working day. I'm sure they will give you a satisfying solution.

    By Jennifer Feb 12, 2013 Was this answer helpful? (0) (0)

  • Does this have pop up waste

    Hi, Does this one come with pop up waste? If not does it have space for me to add one later?

    By Sam Aug 15, 2016

    Reply(1)

    Please input your reply.

    Thank you for your inquiry.
    It does not come with pop up waste and you can add one pop up waste on
    Hope enjoy your shopping with Lightinthebox.

    By Alison Jan 26, 2013 Was this answer helpful? (0) (0)

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